{"id":4053392,"url":"https://alion.io/job/nice-product-manager","title":"Product Manager","company":{"id":6234,"name":"NICE","domain":"nice.com","url":"https://alion.io/company/nice","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":26,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-11T00:23:04Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T03:09:11Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\nSo, what’s the role all about?\nNiCE is looking for a Product Manager to lead strategy and the ongoing roadmap for the Inform Recording Solution and for large customer initiatives within the Inform portfolio, and to build strategic partner relationships with key carriers and 911 CPE providers. Inform holds a leading position in 911 call recording, with an installed base of more than 3,000 deployments around the world across public safety and justice.\nYou will sit in Product Management and focus on what is next for our Inform Solution based on customer engagements as well as technology and market trends. You will own the vision for the next generation of the Inform solution, deciding what customers need, making the case for it and working with the development and operations teams, Product Owners and engineering to get it delivered. You will also act as the product voice with strategic customers, including large government and metropolitan agencies, and keep sales and field teams informed to ensure proper portfolio positioning and that deployments deliver the value customers expect. You will also ensure a solid business case for our line of business.\nThe challenge is to deliver improvements that customers will choose to adopt while protecting the reliability of a product they depend on every day. You will set the priorities for the solution and stay accountable for its direction and customer outcomes.\nHow will you make an impact? \nSet and communicate a clear roadmap for the Inform Recording Solution, balancing customer needs, commercial opportunities and engineering capacity.\nDefine the key upgrades and new capabilities customers need in the next-generation roadmap, leading on the Inform Recording Solution and large customer initiatives.\nOwn the strategy for the Inform Recording Solution, including its core recording platform, resilience options, desktop applications and APIs.\nOwn the product direction for strategic customer solutions, including customer-specific solutions and key agency initiatives.\nBuild and manage strategic partner relationships with key carriers and 911 CPE providers.\nWork directly with 911 directors, operations managers and records staff, plus user groups and field teams, to understand their needs and test proposed solutions. Turn feedback, RFP requirements and competitor activity into prioritized requirements.\nWork with the development and operations teams, Product Owners, engineering and QA so requirements are clear and traceable through to release. Own the \"what and why\" and the roadmap, while the development teams own delivery.\nSupport New Product Introduction so new Inform releases reach general availability with complete release notes, compatibility information and documentation.\nKeep compatibility and availability information current so sales engineers, account executives, service managers and support can answer common questions and respond to RFPs without escalating.\nJoin regular calls with strategic customers alongside the engineering lead and act as the product voice in those accounts.\nHave you got what it takes?\n3 or more years in product management, or a closely related role such as solutions architecture or technical product ownership, for enterprise or mission-critical software.\nDirect experience owning products that are installed and upgraded at customer sites, including servers, integrations, certifications, upgrades and long support lifecycles.\nWorking knowledge of enterprise infrastructure: Windows Server, virtualization, databases, networking and storage, and how they affect compatibility and supportability.\nTrack record of building a roadmap from customer evidence and getting it prioritized against competing demands.\nDirect customer research that has led to clear priorities and delivered product improvements.\nStrong written and spoken communication, including writing clear requirements and explaining product direction to sales, support and executive audiences.\nYou will have an advantage if: \nExperience in public safety, emergency communications, or government and justice markets, including 911 or radio environments.\nExperience with channel or OEM partnerships, large metropolitan or federal customers, or public safety records requirements such as FOIA, CJIS and chain of custody.\nKnowledge of NG911 and i3, SIP and SIPREC, P25 radio, Text-to-911 or CAD integrations.\nExperience working with technology or telecom partners, such as carriers and 911 CPE providers.\nFamiliarity with voice and screen recording, contact-center technology, CTI integration, or audio analytics.\nExperience with resilience and high-availability design, including server failover, remote-site recording, and long-term archive and storage.\nExperience with regulated or compliance-driven customers, such as aviation, federal or large metropolitan agencies.\nExperience taking releases through new product introduction to general availability.\nExperience planning migrations from customer-hosted systems to hybrid or cloud.\nDegree in a technical or business discipline, or equivalent experience.\nWhat’s in it for you?\nJoin an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\n\nEnjoy NICE-FLEX!\nAt NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\nRequisition ID: 11972\nReporting into: Director, Product Management\nRole Type: Individual Contributor\n About NiCE\nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \nKnown as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \nNiCE is proud to be an equal opportunity employer. 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