{"id":2403259,"url":"https://alion.io/job/nice-professional-services-engineer-5","title":"Professional Services Engineer","company":{"id":6234,"name":"NICE","domain":"nice.com","url":"https://alion.io/company/nice","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":23,"ghost_share":0,"stale_share":0.348,"repost_share":0.043,"time_to_fill_p50_days":60,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":117000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":136},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-12T21:42:06Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T17:25:20Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\nThe Professional Services Engineer (PSE) is responsible for installing, deploying, upgrading, and maintaining NICE products and platforms at customer sites. This includes applying hotfixes, participating in commissioning, testing, and certification, as well as troubleshooting and resolving issues encountered during or after installation. The PSE works closely with customers, system engineers, and internal teams to ensure seamless integration, high system availability, and optimal performance.\nRoles and Responsibilities\nInstall, configure, upgrade, and deploy NICE products and platforms at customer sites.\nApply hotfixes, service packs, and other product updates in alignment with NICE best practices.\nParticipate in commissioning, testing, and certification activities during project delivery.\nTroubleshoot and resolve technical issues related to installation, configuration, or upgrade activities.\nDraft implementation and upgrade plans, outline pre-check and post-check steps, and clearly explain them to customers and stakeholders.\nCollaborate directly with the client’s System Engineers to support NICE infrastructure across global sites.\nMaintain detailed site documentation, system specifications, and configuration records.\nPerform MAC (Move/Add/Change) activities and system maintenance as needed.\nAssist with NICE-related projects and change management activities.\nCreate, track, and remediate cases according to severity and SLA requirements.\nCoordinate with suppliers and third-party representatives for integrated solutions.\nProvide technical guidance to customer administrators on configuration, administration, and user management.\nManage customer relationships and expectations with clear, proactive communication.\nParticipate in training programs, knowledge sharing, and special projects.\nPerform other related duties as assigned.\n\nRequirements\nMinimum 2-3 years of hands-on experience in:\nInstallation, configuration, and upgrades of enterprise applications (NICE product experience preferred).\nMicrosoft Windows Server administration.\nNetworking concepts (LAN/WAN, firewalls, load balancers, DNS, routing, etc.).\nSQL database administration and scripting (queries, stored procedures, and troubleshooting).\nStrong troubleshooting skills, including log analysis and root cause identification.\nExperience with VoIP, CTI, and telephony systems (Avaya, Cisco, Genesys, etc.) is an advantage.\nFamiliarity with PBX, ACD, and CTI integrations is preferred.\nRelevant certifications (MCSE, MCP, networking, database, or telephony) are a plus.\nAbility to work effectively in medium to large teams and collaborate with cross-functional stakeholders.\nCustomer Communication Skills\nHigh customer service orientation with strong verbal and written communication skills.\nAbility to handle conflicts professionally and drive resolution.\nRepresents NICE professionally in all customer interactions.\nWork Style\nSelf-motivated, accountable, and capable of working independently.\nFlexible to work in shifts and outside standard business hours as required.\nAdapts well to changing environments and priorities.\nShares knowledge proactively and collaborates effectively with team members.\n About NiCE\nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \nKnown as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \nNiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.","description_format":"text","description_chars":4378,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","RegTech, AML & Compliance","AI Agents","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-13T00:05:07Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":60,"reasons":["conf:2","win:early","comp:junior,brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nice-professional-services-engineer-5","json_url":"https://alion.io/job/nice-professional-services-engineer-5.json","meta":{"generated_at":"2026-10-13T18:36:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28495,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6234},"rest":"https://alion.io/mcp/rest/get_company?id=6234"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnice-professional-services-engineer-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnice-professional-services-engineer-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnice-professional-services-engineer-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nice-professional-services-engineer-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnice-professional-services-engineer-5"}]}