{"id":245984,"url":"https://alion.io/job/nice-program-manager","title":"Program Manager","company":{"id":6234,"name":"NICE","domain":"nice.com","url":"https://alion.io/company/nice","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":27,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hoboken, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":161000,"period":"year","method":"role_country_seniority_unknown","sample_n":13135},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false}],"status":"closed","first_seen_at":"2026-08-11T16:44:22Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-10-30T16:22:32Z","board_verified":false,"closed_at":"2026-10-30T16:22:32Z","days_open":79,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":79},"description":"At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\nSo, what’s the role all about?\nA NiCE Program Manager of GTM Operations & Business Insights leads cross-functional programs that build scalable systems, reporting infrastructure, and governance frameworks empowering leadership to make informed, data-driven decisions. Sitting at the intersection of revenue performance, analytics, and operational execution, this role translates complex data into clear, actionable insights that strengthen organizational alignment and improve performance outcomes.\nThis position serves as a strategic program partner to Sales, CX, and executive leadership - ensuring visibility into KPIs, driving program execution, and implementing improvements that streamline processes, reduce friction, and accelerate growth across the business.\nHow will you make an impact? \nProgram Delivery & Reporting Systems\nLead the design, maintenance, and continuous optimization of executive-ready dashboards, reports, and performance summaries across Excel, Power BI, and CRM data sources.\nBuild and scale automated reporting systems that consolidate data for sales and CX leadership, reducing manual processes and improving reporting accuracy.\nEstablish and manage structured reporting cadences supporting weekly, monthly, and quarterly business reviews.\nDevelop centralized documentation, templates, workflows, and governance that improve reporting consistency across teams.\nKPI Governance & Performance Management\nDefine and maintain KPI frameworks that ensure alignment across Sales, CX, and Executive teams.\nDrive metric accuracy, consistency, and clarity across Salesforce dashboards, financial data, and operational reporting.\nPartner with Revenue and CX leadership to support forecasting, MRR/ARR analysis, and pipeline visibility.\nManage program-level performance tracking systems that highlight risks, opportunities, and execution gaps.\nData-Driven Program Analysis\nConduct deep-dive analysis into revenue, customer, and operational trends to surface insights used in leadership planning and decision-making.\nDeliver concise, executive-level summaries that translate complex datasets into clear, actionable recommendations that drive program direction.\nSupport strategic planning discussions with data modeling, scenario analysis, and performance insights.\nIdentify patterns or gaps in CRM usage and recommend improvements to enhance data quality and reporting integrity.\nCross-Functional Program Coordination\nServe as the central coordination point for programs spanning Sales, CX, Operations, Enablement, and Executive stakeholders.\nCreate and manage structured workflows, intake processes, and operational templates that improve cross-team program execution.\nSupport program-focused meetings, including agenda planning, facilitation support, action tracking, and follow-up execution.\nIdentify bottlenecks across teams and drive system or process solutions to improve execution, communication, and accountability.\nProcess Improvement & Program Scalability\nEvaluate existing workflows and design program improvements that reduce friction and increase transparency.\nImplement automation, templates, AI-driven tools, and standardized processes to create operational scale.\nLead initiatives that improve performance visibility, streamline data sources, and enhance organizational readiness for leadership reviews.\nPartner with system owners and cross-functional teams to improve Salesforce usability, reporting structures, and data integrity.\nHave you got what it takes?\nProgram & Project Management (planning, governance, execution, risk management)\nRevenue & Forecasting Analysis (MRR/ARR frameworks, pipeline visibility)\nKPI Design, Governance & Leadership Reporting\nSalesforce Reporting, Data Quality & Dashboard Insights\nAdvanced Excel & Power BI\nProcess Documentation, Workflow Design & Automation\nExecutive Communication & Presentation Development\nCross-Functional Stakeholder Management & Alignment\nAI-Driven Productivity & Reporting Enhancements\nRole Impact\nPrograms are delivered on time and in scope, with clear structure and strong cross-team alignment.\nLeadership has consistent, accurate visibility into operational, sales, and revenue performance.\nDecision-making quality improves through centralized data, elevated insights, and streamlined executive reporting.\nOrganizational scale increases through process standardization, automation, and workflow optimization.\nCross-functional execution becomes more predictable, efficient, and accountable.\nPreferred Qualifications\nExperience in Program or Project Management within SaaS, GTM, or operational environments.\nStrong analytical background with the ability to translate complex data into leadership-ready insights.\nExperience partnering closely with senior leadership in a fast-moving environment.\nDemonstrated ability to streamline processes, deliver programs, and build scalable frameworks.\nWhat’s in it for you?\nJoin an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\nRequisition ID: 11604\nReporting into: VP of Sales\nRole Type: Individual Contributor\n About NiCE\nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \nKnown as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \nNiCE is proud to be an equal opportunity employer. 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