{"id":184344,"url":"https://alion.io/job/nice-qa-director","title":"QA Director","company":{"id":6234,"name":"NICE","domain":"nice.com","url":"https://alion.io/company/nice","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":24,"ghost_share":0,"stale_share":0.458,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ra'anana, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":128000,"max_usd":286000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3645},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false},{"name":"CI/CD","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"Cursor","optional":false},{"name":"Datadog","optional":false},{"name":"Dynatrace","optional":false},{"name":"Gatling","optional":false},{"name":"GitHub Actions","optional":false},{"name":"Grafana","optional":false},{"name":"Java","optional":false},{"name":"Jenkins","optional":false},{"name":"JMeter","optional":false},{"name":"k6","optional":false},{"name":"LLM","optional":false},{"name":"New Relic","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"Self-Healing","optional":false},{"name":"Shift-Left","optional":false},{"name":"Shift-Left Security","optional":false},{"name":"TypeScript","optional":false}],"status":"live","first_seen_at":"2026-09-01T09:36:25Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-17T08:08:29Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\nSo, what’s the role all about?\nWe are looking for a visionary engineering leader to architect and lead our quality engineering discipline into the AI era. You will own automation infrastructure, performance engineering, and all AI-driven quality initiatives - building and mentoring high-performing teams of engineers and architects who set the standard for how modern software is validated at scale.\nThis is not a maintenance role. You will disrupt legacy testing paradigms, champion agentic test generation, and embed AI-quality thinking into every stage of the SDLC - from the first commit to production monitoring. You will be the organizational bridge between engineering velocity and product reliability.\nHow will you make an impact? \nAI Quality Strategy\nDefine and lead all AI-augmented quality initiatives across the organization\nDeploy LLM-powered test generation, triage, and root-cause analysis tooling\nBuild frameworks for validating AI/ML model outputs and non-deterministic behaviors\nEvaluate and integrate emerging AI quality toolchains (GitHub Copilot, Claude, agents)\nChampion responsible AI testing practices, coverage standards, and governance models\nAutomation Engineering\nOwn the full automation strategy across UI, API, and integration layers\nArchitect scalable, maintainable test frameworks \nDrive shift-left testing embedded in CI/CD pipelines (Jenkins, GitHub Actions)\nEstablish coverage KPIs, flakiness SLAs, and automation ROI metrics\nLead adoption of self-healing and AI-assisted test maintenance\nPerformance Engineering\nLead performance and load testing strategy at enterprise scale\nDefine SLOs/SLAs and partner with SRE on reliability thresholds\nDesign continuous performance validation integrated into delivery pipelines\nDrive root-cause analysis for regressions, bottlenecks, and latency spikes\nOversee toolchain including k6, JMeter, Gatling, and APM integrations\nPeople & Org Leadership\nLead and grow teams of automation engineers, performance engineers, and architects\nSet technical direction, OKRs, and career ladders for the quality engineering org\nHire senior ICs and architect-level talent; build succession depth\nFoster a culture of ownership, engineering craft, and continuous learning\nPartner cross-functionally with Product, DevOps, and R&D leadership\nHave you got what it takes?\n12+ years in software engineering or QA, with 5+ years in engineering leadership at the Director level or senior Staff+ with direct reports\nDeep hands-on background in test automation architecture - you've built frameworks from scratch, not just inherited them\nProven track record leading performance engineering at scale (10,000+ concurrent users, distributed systems, cloud-native environments)\nExperience shipping or operating AI/ML systems and understanding the unique quality challenges they introduce\nPrior success managing multi-team orgs with both IC engineers and architects (10-40+ total headcount)\nEnterprise software domain experience strongly preferred (SaaS, CCaaS, fintech, or similar high-uptime/regulated environments)\nAI & Technical Acumen\nWorking knowledge of LLM capabilities and limitations relevant to software testing (prompt engineering, RAG, agentic workflows)\nExperience evaluating or integrating AI coding assistants (GitHub Copilot, Claude, Cursor, or equivalents) in engineering workflows\nComfort with statistical testing concepts: model drift detection, data validation, behavioral testing for non-deterministic outputs\nProficient in at least one scripting/programming language (Python, TypeScript, Java) and modern CI/CD tooling\nFamiliarity with observability and APM tools (Datadog, Grafana, Dynatrace, New Relic)\nLeadership\nExceptional communicator - able to translate deep technical concepts into executive-level strategy and roadmaps\nStrong organizational influencer who shapes culture and engineering standards beyond your direct org\nData-driven decision maker: you measure quality outcomes, not just activity\nBias for hiring and developing senior talent; you build teams that outlast you\nComfortable operating in ambiguity and driving clarity in fast-moving environments\nWhat’s in it for you?\nJoin an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\nEnjoy NiCE-FLEX!\nAt NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\nRequisition ID: 10834\nReporting into: Senior Director, Engineering, CX \nRole Type: People Manager\n About NiCE\nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \nKnown as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \nNiCE is proud to be an equal opportunity employer. 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