{"id":245997,"url":"https://alion.io/job/nice-renewal-account-manager-cx","title":"Renewal Account Manager, CX","company":{"id":6234,"name":"NICE","domain":"nice.com","url":"https://alion.io/company/nice","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":23,"ghost_share":0,"stale_share":0.435,"repost_share":0.043,"time_to_fill_p50_days":60,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":141000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":177},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-08-24T18:25:30Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-09-26T01:48:37Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\nSo, what’s the role all about?\nThe Renewal Account Manager, CX will be accountable for assisting customers, Suite Account Managers (SAM), and Account Executives (AE) with contract renewals and negotiations of these renewals. \nSpecifically, this position is responsible for retaining customers during the negotiation process, growing and retaining revenue with annual or CPI increases and specific product additions, and meeting team and individual goals related to their tasks.\nHow will you make an impact?\nPrepare and analyze financial reports and contractual documents ahead of internal renewal meetings to facilitate informed discussions.\nEngage directly with clients to understand their goals and desired outcomes for contract renewals, ensuring alignment with business objectives and customer expectations.\nNegotiating contract terms, pricing, and other details to achieve favorable outcomes for both the company and the customer, which will maintain and increase revenue through effective contract negotiations\nPartner with SAMs, AEs, Technical Account Managers (TAMs) and the Finance team to represent the best interest of NiCE and revenue retention goals\nPartner with the finance team to ensure healthy price points\nExtending contracts for multiple years\nBecome intimately familiar with customer contracts and NiCE billing methods\nMaintain working knowledge of competitors and what strategy NiCE should develop for counter offers and retaining the customer.\nMaintain working knowledge of NiCE products/services\nPartner with TAMs, SAMs, and AEs to ensure consistent messaging to the customer\nMeasure success via tracking of client retention and revenue growth with multiple sources such as Salesforce and Excel.\nCommunicate effectively and professionally with internal and external stakeholders.\nInvestigate areas of risk and prepare course of action/recommendations to minimize risk\nCreate and prepare contract documents, presentations, emails, and spreadsheets to support contract management activities\nHave you got what it takes?\nBachelor’s degree in Information Technology or Business Administration or related field or equivalent work experience\n4+ years applicable experience in contract negotiation\n4+ years in contact center or service delivery\nExperience with SAAS billing models\nDemonstrated experience in a fast-paced environment and meeting customer contract timelines\nDemonstrated experience working independently with little to no daily supervision\nAbility to pivot between negotiation projects\nAbility to multitask responsibilities\nExhibit adaptability and responsiveness by embracing change and implementing necessary adjustments to support evolving business needs and customer expectations.\nThrive in uncertain environments by maintaining focus and productivity amid incomplete information or shifting parameters.\nTracking and reporting on renewal metrics, such as renewal rates.\nTo be innovative with strategic ideas and approaches in negotiation\nTo have Problem solving and critical thinking skills\nTo be able to effectively communicate with high level customer stakeholders such as CEOs, CTOs, and CFOs.\nTo be Efficient with Microsoft office applications, PowerPoint, and Salesforce\nBonus Experience:\nAccount Management or sales experience\nThis job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.\nWhat’s in it for you?\nJoin an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\nRequisition ID: \nReporting into:\nRole Type: Individual Contributor\n About NiCE\nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \nKnown as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \nNiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.","description_format":"text","description_chars":5383,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","RegTech, AML & Compliance","AI Agents","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-09-05T10:44:07Z"}],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.828,"p_room":0.9,"age_days":31,"expected_fill_days":60,"reasons":["conf:0","velocity","win:mid","comp:brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/nice-renewal-account-manager-cx","json_url":"https://alion.io/job/nice-renewal-account-manager-cx.json","meta":{"generated_at":"2026-09-26T03:36:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3849,"day_limit":5000,"remaining_today":1151,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}