{"id":3447835,"url":"https://alion.io/job/nice-senior-client-services-project-manager-actimize","title":"Senior Client Services Project Manager, Actimize (BFSI, PMP)","company":{"id":6234,"name":"NICE","domain":"nice.com","url":"https://alion.io/company/nice","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":27,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":35000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-29T08:07:46Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T03:00:54Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\nSo, what’s the role all about?\nSenior Client Services Project Manager is a trusted advisor to NICE’s customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customer’s priorities and NICE’s business objectives. The PM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. The PM is required to be a subject matter expert in the NICE Solutions deployed at their designated clients and ensure maximum value is achieved from the NICE solution. You will be the primary interface between the Customers and NICE’s support organizations while managing critical issues, problems and requests related to escalations and missed expectations.\nHow will you make an impact?\nOverall responsibility throughout the project lifecycle including Initiation, Data Acquisition, Configuration, Data Validation, UAT, Tuning and Deployment phases.\nManage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints.\nEstablish relationships and effectively communicate with key members of client team including business users and management personnel.\nPrepare project status reports and presentations to keep management, customers and others informed of the project status and issues.\nDevelop, implement and maintain standard practices for client implementations aligned with the PMs operating model\nCommunicate and advocate customer requirements and concerns to product management team, R&D and other internal stakeholders\nCreate & manage project plans. Define project schedules, allocate resources and monitor progress.\nGet involved in project at high level for functional and technical aspects.\nCo-ordination of multiple projects amongst different internal teams and stake holders.\nAlign project objectives with company goals, and make sure project team is clear on objective\nPlan for project contingencies and anticipate variations that may affect resources, successful implementation.\nFollow the company Code of Ethics, procedures always.\nHave you got what it takes?\nOverall, minimum 5-10 years of IT Industry experience\nComputers / IT / Electronics bachelor’s or master’s degree (or equivalent) in business administration or related field\nStrong working knowledge of Project Management Tools like MPP, JIRA, Confluence, Power BI etc.\nExceptional skills in leadership, time management, facilitation, and organization\nExperience in managing stakeholders.\nWorking knowledge of Banking and Finance Domain is the must.\nOutstanding knowledge of change management principles and performance evaluation processes\nPMP or Prince2 certification\nProven experience managing several major projects involving diverse operations and technology groups. Client-facing skills.\nStrong problem-solving skills,\nExcellent English writing & speaking communication skills.\nProven ability to negotiate and influence business decisions and directions.\nExcellent organizational, customer service and people skills\nAbility to meet deadlines.\nPreferred skills and qualifications\nWorking in second shift\nTechno functional background would be an added advantage.\nWhat’s in it for you?\nJoin an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\nEnjoy NiCE-FLEX!\nAt NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere\nRequisition ID: 11936\nReporting into: Group Manager\nRole Type: Individual Contributor\n About NiCE\nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \nKnown as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \nNiCE is proud to be an equal opportunity employer. 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