{"id":2938876,"url":"https://alion.io/job/nice-senior-client-services-project-manager","title":"Senior Client Services Project Manager","company":{"id":6234,"name":"NICE","domain":"nice.com","url":"https://alion.io/company/nice","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":29,"ghost_share":0,"stale_share":0.586,"repost_share":0.034,"time_to_fill_p50_days":55,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":91000,"max_usd":170000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4830},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T14:41:27Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-26T09:32:43Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\nSo, what’s the role all about?\nThe Project Manager (PM) is a customer-facing position, driving the deployment of the NiCE Evidencentral cloud-based evidence management solution. The PM leads our customers through the deployment and digital transformation process, starting at time of sale and completing at live operation. The PM works with and is supported by Solution Architects, Trainers, Support, R&D, and Value Realization staff at appropriate stages of the project.\nHow will you make an impact?\nManaging multiple, parallel projects through solution delivery using formal project \nplanning techniques, including customer meetings, project plans, and action \ntrackers.\nAssisting the customers in understanding the decisions they need to make and their \nresponsibilities in ensuring project success\nUsing formal project planning/management applications and tools such as GANTT \ncharts; defines and manages timelines, actions and activities; and understands the \ncritical path of a project\nEnsuring project documentation is completed by all parties.\nProviding daily direction, motivation, and support to project team.\nFacilitating discussion of technical aspects of solution with the customer, solution \narchitect and other stakeholders, ensuring a timely resolution of any issues or \nunexpected events.\nPlanning project contingencies and anticipates variations that may affect resources, \nsuccessful implementation, and revenue recognition.\nIdentifying and categorizing acceptable levels of risk and potential impact of risk \nfactors. \nManaging customer escalations and raises issues internally to avoid or mitigate \ncustomer escalations.\nActing as liaison with other departments\nAbility to travel to client sites when needed\nHave you got what it takes?\nBS/BA degree with relevant experience in Project Management, Consulting, \nComputer Science, Information Systems, or other applicable technical field. Or \nrelevant experience.\nProject Management certification (PMI preferred).\nMinimum 3-5 years’ experience in project planning/management for SaaS \ndeployment or other relevant technology.\nUnderstanding of Justice Information systems such as case management\nSaaS and Cloud systems experience.\nMust possess strong communication and organizational skills and be capable of \nproviding written and oral feedback in a timely manner. \nExcellent analytical and problem-solving skills. \nProcess-oriented and able to meet rigorous documentation requirements. \nAble to partner and align with clients delivering added value in every touch point of \nthe relationship. \nAble to develop, drive, and contribute to a high-performance team. \nManages client relationships and individual engagements with a strong focus on \nexcellence. \nHigh level of accountability at the individual level; service and support that exceeds \nclient needs. \nProvides recognition of employee contributions to drive individual and team \nperformance. \nIs self-motivated to strive for professional excellence in all aspects of work. \nWhat’s in it for you?\nJoin an ever-growing, market disrupting, global company where the teams - comprised of \nthe best of the best - work in a fast-paced, collaborative, and creative environment! As the \nmarket leader, every day at NiCE is a chance to learn and grow, and there are endless \ninternal career opportunities across multiple roles, disciplines, domains, and locations. If \nyou are passionate, innovative, and excited to constantly raise the bar, you may just be our \nnext NiCEr!\n About NiCE\nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \nKnown as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \nNiCE is proud to be an equal opportunity employer. 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