{"id":2016011,"url":"https://alion.io/job/nice-senior-cloud-operations-engineer","title":"Senior Cloud Operations Engineer","company":{"id":6234,"name":"NICE","domain":"nice.com","url":"https://alion.io/company/nice","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":26,"ghost_share":0,"stale_share":0.385,"repost_share":0.038,"time_to_fill_p50_days":59,"computed_at":"2026-10-15T05:46:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":134000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":54},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon Aurora","optional":false},{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Amazon ECS","optional":false},{"name":"Amazon EKS","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"Bash","optional":false},{"name":"CI/CD","optional":false},{"name":"Configuration Management","optional":false},{"name":"Datadog","optional":false},{"name":"Docker","optional":false},{"name":"DynamoDB","optional":false},{"name":"GitHub Actions","optional":false},{"name":"Grafana","optional":false},{"name":"IAM","optional":false},{"name":"Jenkins","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"MySQL","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Prometheus","optional":false},{"name":"Puppet","optional":false},{"name":"Python","optional":false},{"name":"Redis","optional":false},{"name":"Service Mesh","optional":false},{"name":"Terraform","optional":false},{"name":"Ubuntu","optional":false}],"status":"live","first_seen_at":"2026-10-07T10:12:23Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-15T20:09:22Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\nSo, what’s the role all about?\nWe are seeking a highly skilled Cloud Operations Engineer to join our team. The ideal candidate will possess deep technical expertise in Linux systems, AWS cloud infrastructure, container orchestration platforms, and database administration.\nIn this role, you will be responsible for designing, implementing, operating, and optimizing complex cloud environments on AWS. You will manage containerized workloads running on Amazon EKS and ECS, maintain production-grade Linux systems and databases, and contribute to the reliability, scalability, and security of our cloud platforms.\nThis is an excellent opportunity to join a collaborative, engineering-driven organization where technical excellence, innovation, and continuous improvement are highly valued.\nHow will you make an impact? \nDesign, implement, and operate scalable, secure, and highly available AWS cloud infrastructure leveraging services such as EC2, EKS, ECS, RDS, S3, VPC, Lambda, and IAM. \nDrive the reliability and performance of containerized applications by managing Amazon EKS and ECS environments, including cluster operations, networking, scaling, and troubleshooting. \nEnsure the stability, security, and efficiency of production Linux environments through system administration, performance tuning, storage management, networking, and incident resolution. \nMaintain and optimize relational databases (PostgreSQL, MySQL, Aurora) and NoSQL platforms (DynamoDB, Redis), ensuring high availability, performance, and disaster recovery readiness. \nStrengthen the organization's cloud security posture through effective management of IAM, network security controls, secrets management, and compliance best practices. \nEnhance platform observability and operational excellence by implementing and improving monitoring, logging, alerting, and performance analytics using CloudWatch, Prometheus, and Grafana. \nTake ownership of production incidents by participating in on-call rotations, leading troubleshooting efforts, performing root cause analysis, and driving continuous improvement initiatives. \nPartner closely with software engineering, DevOps, and platform teams to improve deployment processes, application reliability, and operational efficiency. \nIdentify and implement cloud cost optimization opportunities through resource right-sizing, capacity planning, automation, and governance best practices. \nHave you got what it takes? \n4-5 years in a cloud operation, infrastructure engineering, or SRE role with a strong hands-on technical focus\nAWS Services\nDeep hands-on experience with core AWS services: EC2, EKS, ECS, RDS/Aurora, S3, VPC, IAM, Lambda, CloudWatch, Route 53, and ALB/NLB\nProven ability to design and troubleshoot complex AWS networking topologies (VPCs, subnets, transit gateways, security groups)\nSolid understanding of AWS IAM - roles, policies, permission boundaries, and cross-account access\nContainer Orchestration\nHands-on production experience managing workloads on Amazon EKS and ECS - cluster lifecycle, node group management, networking (CNI, service mesh basics), and autoscaling\nStrong Docker fundamentals: image builds, registries (ECR), multi-stage builds, and container security\nLinux\nStrong Linux administration skills: Bash/Python scripting, process and memory management, filesystem and storage operations, kernel parameters, and network diagnostics\nExperience managing and hardening Linux servers in production environments (RHEL, Ubuntu, or Amazon Linux)\nInfrastructure as Code & Configuration Management\nProficient in Terraform - module design, state management, remote backends, and workspace strategies\nHands-on experience with Puppet for configuration management, node classification, and enforcing system state at scale\nDatabases\nHands-on experience with relational databases: PostgreSQL, MySQL, or AWS RDS/Aurora - schema management, query optimisation, replication, backups, and failover\nFamiliarity with NoSQL databases: DynamoDB, Redis, or MongoDB - data modelling, performance tuning, and operational monitoring\nGeneral\nFamiliarity with CI/CD pipelines (GitHub Actions, Jenkins, or AWS CodePipeline)\nExperience with observability tooling: CloudWatch, Datadog, Prometheus, or Grafana\nEducation Level: Bachelor’s in computer science/IT preferred (or any engineering field considered) or equivalent.\nCertifications: AWS Certified DevOps Engineer, Certified Kubernetes Administrator (CKA), or similar certifications.\nAbility to work effectively with distributed team\nMust be detail oriented, task driven, and have excellent communication skills. Customer service focus is key.\nAbility to work effectively with staff, peers, and others in and outside the organization to accomplish goals, objectives and to identify and resolve problems\nWhat’s in it for you?\nJoin an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\nEnjoy NICE-FLEX! \nAt NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\nReq ID: 11293\nReporting to: Director, Cloud Operations CXone, EMEA\nRole type: Individual contributor\n About NiCE\nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \nKnown as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \nNiCE is proud to be an equal opportunity employer. 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