{"id":4178189,"url":"https://alion.io/job/nice-senior-program-manager-2","title":"Senior Program Manager","company":{"id":6234,"name":"NICE","domain":"nice.com","url":"https://alion.io/company/nice","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":25,"ghost_share":0,"stale_share":0.52,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Confluence","optional":false},{"name":"Copilot","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-11-12T14:03:04Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T16:41:23Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\nSo, what’s the role all about?\nAs a Program Manager, you will be responsible for overseeing multiple projects and initiatives that support the organization's strategic goals. You will work closely with cross-functional teams to ensure successful project execution, on-time delivery, and adherence to quality standards.\nHow will you make an impact?\nDefine project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.\nDevelop and maintain a detailed project plan to track progress and ensure timely delivery of project milestones.\nMonitor project progress and performance, identify and mitigate risks and issues, and communicate status updates to stakeholders and senior management\nCollaborate with cross-functional teams to identify and resolve project-related issues and roadblocks.\nEnd to end Agile project management responsibility- in terms of scope, quality, resources and risk management as well as timeline and organizational release readiness\nDevelop and maintain strong relationships with key stakeholders to ensure project success and alignment with business objectives\nEnsure adherence to project management methodologies, standards, and best practices, and continuously improve project management processes and tools\nLead project meetings and presentations, and facilitate communication and collaboration among team members and stakeholders\nChampion an AI-augmented approach to program management - using AI tools to synthesize program signals, draft stakeholder communications, and automate reporting and risk analysis, evolving the role from status coordination to program intelligence.\nHave you got what it takes?\n8-11 years of experience in IT industry with 5+ years of experience in hard core Software Development Project & Program management\nStrong understanding of project management methodologies, tools, and techniques\nProven track record of successfully managing multiple projects and initiatives simultaneously.\nExcellent communication, negotiation, and interpersonal skills\nAbility to work collaboratively with cross-functional teams and manage multiple stakeholders.\nStrong attention to detail and ability to manage competing priorities.\nWorking knowledge of various methodologies like, Agile-Scrum Practices\nAbility to drive project decisions through strong Data governance, Metrics.\nStrong problem-solving and decision-making skills\nDemonstrated hands-on use of AI tools (e.g. Copilot, ChatGPT, Claude, Gemini) in your own program management workflow - reporting, risk analysis, stakeholder communications - not just familiarity with AI as a product feature.\nHands-on knowledge & experience on-\nSoftware Development & Quality - Processes & standards\nRelease Management\nPre & Post-Production Product Launches\nHands on exp on Atlassian Tools (JIRA/Confluence),\nAI-assisted reporting, automation, and agentic workflows (e.g. building prompts or lightweight agents to support planning, risk tracking, or stakeholder updates)\nBasic Knowledge of:\nCloud- AWS,\nDevOps practices\nPMP certification preferred.\nWhat’s in it for you?\nJoin an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\n\nEnjoy NICE-FLEX!\nAt NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\n\nRequisition ID: 11372\nReporting into: Director\nRole Type: Individual Contributor\n About NiCE\nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \nKnown as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \nNiCE is proud to be an equal opportunity employer. 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