{"id":930328,"url":"https://alion.io/job/nice-senior-software-engineer-cx-luakong","title":"Senior Software Engineer, CX (Python/AWS)","company":{"id":6234,"name":"NICE","domain":"nice.com","url":"https://alion.io/company/nice","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":26,"ghost_share":0,"stale_share":0.538,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":38000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":168},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon ECS","optional":false},{"name":"API Gateway","optional":false},{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"CloudFormation","optional":false},{"name":"DNS","optional":false},{"name":"Docker","optional":false},{"name":"DynamoDB","optional":false},{"name":"Go","optional":false},{"name":"Grafana","optional":false},{"name":"IAM","optional":false},{"name":"Jenkins","optional":false},{"name":"Kong","optional":false},{"name":"Least Privilege","optional":false},{"name":"Loki","optional":false},{"name":"Lua","optional":false},{"name":"Mimir","optional":false},{"name":"Nginx","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"VPN","optional":false},{"name":"AI Agents","optional":true},{"name":"Claude","optional":true},{"name":"Jira","optional":true},{"name":"Swagger","optional":true}],"status":"live","first_seen_at":"2026-09-15T10:48:03Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-11-14T19:58:07Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\nSo, what’s the role all about?\nThe Platform API team provides API governance support for the entire CXone development organization. This requires a high uptime availability for this service along with minimal latency as this is as single api gateway for all Cxone apis.\nHow will you make an impact?\nCoordinate with Architecture and Network Engineering to understand and develop platform architecture.\nDevelop a Dockerized api-proxy solution built on the Kong API Gateway written with and using Lua best practices.\nWork with CloudFormation templates to extend and refine our AWS infrastructure. Including, but not limited to:Utilizing auto-scaling with Docker containers running on ECS\nDevelop and manage the entire AWS stack and all its components.Elastic cache, DynamoDB, VPC, Route 53 etc\n\nUnderstand and define performance level needs for the platform.\nDesign, implement, execute, and report performance testing results.\nDefine Cloudwatch logs, alarms, troubleshoot them and fix issues in a defined release cadence.\nIntegrating with third party products integrating with Cloudwatch\nManage IAM permissions and work with DevOps to maintain “least privilege.” \nCoordinate with other teams to provide API contract guidance and implement routing for their microservices.\nDevelop and refine Jenkins CI/CD pipelines to deploy code, run acceptance tests, and monitor environment health.\nEffectively collaborate with cross geo team and willing to stretch at times.\nEffectively collaborate with TS/TAM/NOC to address queries and concerns.\nHave you got what it takes?\nBachelor’s degree in computer science, Business Information Systems or related field or equivalent work experience is required.\n 5+ years’ experience in software development\nExperience in one or more of the following software languages: Lua / Kong/ Golang/ Python.\nExperience designing, developing, deploying, and supporting RESTful APIs.\nExperience with developing services, clients, and multi-threaded software.\nExperience developing with DynamoDB and observability dashboards (Grafana, Prometheus, Loki, mimir etc)\nWorking knowledge of unit testing and test automation\nWorking knowledge of user stories and use cases\nWorking knowledge of object-oriented software design and design patterns.\nComfortable working in a fast-paced environment.\n\nBonus Experience:\nExperience with AWS technologies (VPN, Route53-DNS, VPC,ALB, Multi-region, Multi-Area)AWS Developer / AWS Arch Certifications\n\nnginx experience is good to have (or any sort of reverse proxy type stuff)\nMicroservice architecture knowhow\nFamiliarity with Swagger\nFamiliarity with authentication methods\nExperience(s) as a technical or team lead or equivalent experience.\nExperience with telecommunications/telephony.\nExperience with call centers.\nExperience working in a CI/CD Environment\nExperience with Jira\nExperience with automation/testing tools.\nExperience with/knowledge of agile development processes.\nExperience with Agentic AI platform (Claude ,Co pilot)\nExperience maintaining and developing highly resilient services.\n\nWhat’s in it for you?\nJoin an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\n\nEnjoy NiCE-FLEX!\nAt NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\nRequisition ID: 11706\nReporting into: Tech Manager, Engineering, CX\nRole Type: Individual Contributor\n About NiCE\nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \nKnown as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \nNiCE is proud to be an equal opportunity employer. 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