{"id":3275136,"url":"https://alion.io/job/nice-services-sales-manager-3","title":"Professional Services Sales Manager","company":{"id":6234,"name":"NICE","domain":"nice.com","url":"https://alion.io/company/nice","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":25,"ghost_share":0,"stale_share":0.68,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom","United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":178000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":30},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T12:11:58Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T03:10:45Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\nSo, what’s the role all about?\nDemand from the world’s leading financial institutions for Financial Crime and Compliance services is accelerating.\nActimize Professional Services is seeking a highly visible, commercially driven and proactive Principal, Strategic Services Sales to originate, shape and close large, strategic services engagements across EMEA.\nReporting to the Strategic Services Sales Leader, you will operate as a senior individual contributor within our established banking, financial services and insurance client base. This role sits within the team responsible for selling unattached services after the software license sale and does not cover services attached to a new license transaction.\nWhile the role is focused on existing-account expansion, success depends on bringing a strong hunter mindset: proactively identifying whitespace and independently generating new business through cross-sell and upsell opportunities within Actimize customers.\nCombining deep Financial Crime and Compliance knowledge, consulting credibility and strong commercial judgement, you will understand client pain points, architect differentiated solutions, mobilise the right Actimize stakeholders and convert complex opportunities into long-term client partnerships.\nBusiness Unit\nActimize Professional Services\nReports to\nStrategic Services Sales Leader\nLocation\nLondon, United Kingdom\nScope\nEMEA; senior individual contributor focused exclusively on unattached, post-license strategic services sales into existing customers\nDomain\nFinancial Crime and Compliance, including AML and Fraud\nThe Services Portfolio\nThis role exclusively covers unattached services sold to Actimize customers following the software license sale. It does not include implementation or other services sold as part of, or attached to, a new license transaction.\nThe focus is on identifying whitespace, expanding existing engagements and creating new strategic services opportunities across:\nLarge-scale, multi-year transformational programmes in Financial Crime and Compliance\nTransformational consulting and advisory\nBusiness and technical managed services, including business-as-usual (BAU) engagements\nFinancial crime operations services\nHow will you make an impact?\nOwn account and territory growth planning.\nDevelop actionable services growth plans for priority EMEA accounts by analysing the installed base, identifying whitespace, mapping executive stakeholders and translating client priorities into focused opportunity plans.\nGenerate and shape demand.\nLead client workshops, executive briefings and value-discovery sessions that surface unmet needs, create urgency and shape new consulting, transformation and managed services opportunities independent of new license transactions.\nUnderstand the client agenda.\nEngage credibly with senior business, technology, operations and compliance stakeholders, speaking the language of financial institutions and translating their Financial Crime and Compliance challenges into clear service outcomes.\nArchitect complex, high-quality deals.\nConstruct large, strategic and often multi-year services propositions, defining the value case, scope, delivery model, commercial structure, pricing and roadmap while maintaining accountability for margin, delivery risk and overall deal quality.\nLead pursuits to closure.\nOwn the end-to-end sales cycle for complex services deals, from early discovery and qualification through proposal, negotiation and signature, maintaining momentum and executive alignment throughout.\nPartner with the regional sales organisation.\nWork alongside account executives and regional sales leaders on aligned account strategies: account teams retain ownership of the overall client relationship and software agenda, while this role leads the origination, shaping and closure of unattached post-license services opportunities, with shared executive engagement and coordinated account governance.\nExpand existing relationships and engagements.\nDevelop durable relationships with client executives, uncover adjacent needs and extend the value and scope of current engagements by positioning Actimize as a trusted strategic services partner.\nDevelop thought leadership and repeatable propositions.\nBring relevant market, regulatory and operating-model insights to clients and work with consulting, product and delivery teams to create differentiated, repeatable services propositions that respond to common client needs.\nMobilise Actimize.\nBuild trust with internal leaders across Professional Services, software sales, product, pre-sales, delivery, legal, finance and partners to secure the expertise and sponsorship required to shape and position winning deals.\nMaintain post-sale continuity.\nRemain engaged through mobilisation and key executive checkpoints to ensure the value proposition sold is translated into measurable client outcomes, delivery risks are surfaced early and future expansion opportunities are identified.\nDrive commercial discipline.\nMaintain a high-quality pipeline and accurate forecast, apply rigorous qualification and opportunity governance, and make sound decisions on competitive strategy, commercials, margin, contractual position and delivery risk.\nCreate market impact.\nEstablish a visible presence quickly, independently build a point of view on priority accounts, and translate strategic insight into practical opportunity plans that strengthen Actimize’s position as a Financial Crime and Compliance services partner.\nHave you got what it takes?\nExperience and Capabilities\nTypically 8-15 years of relevant experience, including proven success independently originating and selling complex, high-value consulting-led, transformation or managed services engagements into existing large financial-institution customers outside a new software license sale. Equivalent depth of experience and demonstrated capability will also be considered.\n\nStrong knowledge of Financial Crime and Compliance, including the priorities and pain points facing financial institutions across areas such as AML, fraud, sanctions, KYC and financial crime operations.\n\nA background in Financial Crime and Compliance consulting is highly desirable, combined with demonstrable commercial success and a strong sales mindset.\n\nDemonstrated ability to construct and close large, strategic, multi-stakeholder services deals, including value proposition, commercial modelling, negotiation and contracting.\n\nPractical familiarity with fixed-price, time-and-materials, managed services and outcome-based commercial models, including the ability to assess pricing, margin, risk allocation and delivery implications.\n\nProven experience building account-level services growth plans, identifying whitespace, mapping stakeholders and independently converting insight into qualified opportunities and sustainable pipeline.\n\nExcellent communication and executive presentation skills, with the ability to simplify complex issues, influence decisions and create urgency with senior client and internal stakeholders.\n\nOutstanding relationship management skills and a track record of building trust across client organisations and internal cross-functional teams.\n\nStrong commercial acumen, disciplined opportunity management and a consistent record of progressing and closing complex deals while protecting margin, delivery feasibility and deal quality.\n\nExperience working across EMEA markets and navigating culturally diverse, matrixed organisations.\n\nMeasures of Success\nAchievement of annual services bookings, revenue and margin targets.\n\nBuilding and maintaining the required level, quality and mix of qualified pipeline coverage against target.\n\nCreation of new, independently originated services opportunities from identified account whitespace.\n\nConversion of priority opportunities into large, strategic or multi-year engagements with strong commercial and delivery fundamentals.\n\nDevelopment and active progression of actionable services growth plans for priority EMEA accounts.\n\nForecast accuracy, disciplined opportunity progression and timely escalation of commercial or delivery risks.\n\nEffective collaboration with regional account teams and successful post-sale handover and continuity through mobilisation and executive checkpoints.\n\nYou will have an advantage if you also have:\nPersonal Profile\nA confident, credible and highly visible communicator who can make an impact quickly.\n\nClient-centric and naturally consultative, with the curiosity to uncover the real business problem and the judgement to shape a compelling response.\n\nCommercially sharp, resilient and accountable, with a strong closing orientation and the confidence to lead complex negotiations.\n\nCollaborative and low-ego, able to build internal followership and bring diverse specialists together around a winning deal strategy.\n\nA self-starting hunter with the strategic discipline to create structure in ambiguity, proactively open doors and independently generate cross-sell and upsell opportunities, taking ownership from whitespace identification to signed engagement.\n\nWhat’s in it for you?\nLearn more about the Benefits at NICE.\nJoin an ever-growing, market-disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\nAdditional Information\nTravel across EMEA will be required when appropriate to support client engagement, progress strategic opportunities and help close deals.\nRequisition ID: 11921\nReporting into: VP, Professional Services\nRole Type: Individual Contributor\n About NiCE\nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \nKnown as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \nNiCE is proud to be an equal opportunity employer. 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