{"id":3957168,"url":"https://alion.io/job/nice-specialist-automation-test-engineer-cx","title":"Specialist Automation Test Engineer, CX","company":{"id":6234,"name":"NICE","domain":"nice.com","url":"https://alion.io/company/nice","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":22,"ghost_share":0,"stale_share":0.545,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-11-09T06:03:00Z"}},"role":"QA","role_family":"QA","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Apache Kafka","optional":false},{"name":"AWS","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Chaos Engineering","optional":false},{"name":"CI/CD","optional":false},{"name":"Datadog","optional":false},{"name":"Docker","optional":false},{"name":"Gatling","optional":false},{"name":"Git","optional":false},{"name":"GitHub Actions","optional":false},{"name":"GitLab CI","optional":false},{"name":"Grafana","optional":false},{"name":"JavaScript","optional":false},{"name":"Jenkins","optional":false},{"name":"Jest","optional":false},{"name":"JMeter","optional":false},{"name":"JUnit","optional":false},{"name":"k6","optional":false},{"name":"Kibana","optional":false},{"name":"Kubernetes","optional":false},{"name":"LLM","optional":false},{"name":"Playwright","optional":false},{"name":"Postman","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Pytest","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Rest-Assured","optional":false},{"name":"Self-Healing","optional":false},{"name":"Shift-Left Security","optional":false},{"name":"SQL","optional":false},{"name":"TestNG","optional":false},{"name":"TypeScript","optional":false},{"name":"Azure","optional":true}],"status":"closed","first_seen_at":"2026-11-09T07:11:27Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T14:14:02Z","board_verified":false,"closed_at":"2026-11-09T14:14:02Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\nSo, what's the role all about?\nIn NiCE, as a Specialist Automation Engineer, you will be responsible for designing, developing, and maintaining scalable test automation frameworks and automated test suites across UI, API, integration, and end-to-end testing layers. You will partner closely with engineering, product, and DevOps teams to ensure high-quality software delivery through automation-first quality engineering practices.\nThis role focuses on building enterprise-grade automation solutions, integrating automation into CI/CD pipelines, and leveraging AI-assisted engineering tools to accelerate test design, automation development, and failure analysis. You will take end-to-end ownership of automation quality, framework reliability, and release confidence for cloud-based products. This is a 100% automation-focused position, with manual testing not being a primary responsibility.\nHow will you make an impact?\nDesign, develop, and maintain scalable, reusable, and maintainable automation frameworks using industry-standard design patterns.\nBuild automated UI, API, integration, regression, and end-to-end test suites for web applications, microservices, and cloud-based platforms.\nIntegrate automation suites into CI/CD pipelines with automated quality gates, parallel execution, and actionable reporting.\nDebug test failures and product defects, perform root-cause analysis, and continuously improve automation stability and execution efficiency.\nManage test environments and test data to support reliable and repeatable automated test execution.\nUtilize AI-powered engineering tools and LLM-based assistants to accelerate automation development, maintenance, test generation, and failure triage.\nReview and validate AI-generated code, ensuring correctness, security, maintainability, and engineering quality.\nIdentify opportunities to improve quality engineering processes through AI-assisted workflows and automation innovation.\nPartner with developers, product owners, and DevOps teams to promote shift-left testing practices and early quality ownership.\nParticipate in code reviews, drive automation standards, and mentor peers on automation framework best practices.\nCommunicate automation results, quality risks, and release readiness clearly to stakeholders.\nOwn automation framework health, coverage, stability, maintainability, and continuous improvement initiatives.\nDrive quality issues to closure and proactively raise risks with evidence-based recommendations.\nHave you got what it takes?\nDegree in Computer Science, Engineering, or a related discipline, or equivalent practical experience.\nStrong programming experience in at least one of the following languages:\nJava\nPython\nJavaScript / TypeScript\nStrong understanding of Object-Oriented Programming, clean coding principles, and software design patterns.\nHands-on experience with Playwright and test frameworks such as Playwright Test, TestNG, JUnit, Pytest, or Jest.\nExperience building UI, API, integration, and end-to-end automation solutions.\nStrong expertise in API automation for REST services using tools such as REST Assured, Playwright API, Postman/Newman, Requests/Pytest, or equivalent.\nExperience with SQL and database validation techniques.\nProven experience designing, building, and maintaining automation frameworks from the ground up.\nStrong knowledge of Git workflows and CI/CD tools such as Jenkins, GitHub Actions, GitLab CI, or Azure DevOps.\nWorking knowledge of microservices architectures and cloud-based applications.\nDemonstrated experience using AI coding assistants and LLM-based tools to improve engineering productivity.\nUnderstanding of prompt engineering concepts and AI-assisted automation workflows.\nStrong ability to validate AI-generated outputs and identify risks such as hallucinations, outdated implementations, privacy concerns, and maintainability issues.\nExcellent analytical, troubleshooting, and problem-solving skills.\nStrong verbal and written communication skills.\nSelf-driven with a strong sense of ownership and accountability.\nExperience working in Agile software development environments.\nAbility to work effectively in distributed global teams.\nBonus Experience\nExperience with agent-based or agentic engineering workflows.\nExperience with AI-assisted test generation and self-healing automation solutions.\nHands-on experience with AWS or other major cloud platforms.\nExperience with Docker and Kubernetes for containerized test execution.\nExperience with performance and load testing tools such as JMeter, Gatling, or k6.\nKnowledge of observability platforms including Grafana, Kibana, and Datadog.\nExperience testing messaging and streaming platforms such as Kafka.\nExposure to contract testing, chaos engineering, or resilience testing practices.\nExperience testing AI/LLM-powered applications and product features.\nExperience in Customer Experience (CCaaS) or Financial Crime / Compliance domains.\nISTQB Advanced Test Automation Engineering certification or ISTQB CT-GenAI certification.\nExperience mentoring engineers and driving automation best practices across teams.\nWhat's in it for you?\nJoin an ever-growing, market-disrupting, global company where innovation, technology, and customer success come together. At NiCE, you will work alongside talented engineering teams building world-class AI-powered cloud products used by organizations worldwide.\nYou will have the opportunity to shape modern quality engineering practices, leverage cutting-edge AI technologies, contribute to large-scale cloud platforms, and grow your career through global exposure, continuous learning, and internal development opportunities. If you are passionate about quality engineering, automation, and AI-driven innovation, you may be our next NICEr!\nEnjoy NICE-FLEX!\nAt NiCE, we work according to the NICE-FLEX hybrid model, enabling maximum flexibility with 2 days in the office and 3 days working remotely each week. Office days are designed to encourage collaboration, innovation, learning, and face-to-face teamwork while maintaining flexibility and work-life balance.\nRequisition ID: 11982\nReporting into: Tech Manager, Engineering, CX\nRole Type: Individual Contributor\n About NiCE\nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \nKnown as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \nNiCE is proud to be an equal opportunity employer. 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