{"id":1621409,"url":"https://alion.io/job/nidec-customer-service-representative-ii","title":"Customer Service Representative II","company":{"id":8724,"name":"Nidec","domain":"nidec.com","url":"https://alion.io/company/nidec","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":43,"ghost_share":0,"stale_share":0.86,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Louis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":99000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":513},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-01T20:46:28Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-14T01:11:55Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.\nAll for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.\nJob Summary\nThe HVAC Customer Service Representative II supports customers and internal teams by providing helpful information, answering questions, and resolving issues. The CSR role is the front line of support to help ensure that customers are satisfied with products, services, and features. Also providing solutions that fit individualized situations and prioritize the customers' needs at each step of the process.Job Description\nKey Role & Responsibilities\nThis position requires the ability to work independently as well as in a team setting and will be expected to accept direction from the Customer Service Supervisor/Manager with the ability to work amicably and productively with co-workers.\nEnsure a prominent level of accessibility to customers, including the handling and processing of a large volume of phone calls or e-mails in a prompt and efficient manner.\nMaintain a positive, empathetic, and professional attitude toward customers always.\nServe as the point of contact and the voice of the customer to various departments within the sales order process (i.e., engineering, quality, operations, etc.).\nCommunicate directly with external customers to provide lead times, pricing, availability, delivery dates, order acknowledgements, updates, and shipping information.\nDirect information and updates to the proper individuals within the organization.\nSolve problems that arise through the sales order process.\nAssist with warranty claims.\nProvide backup as required for customer team members.\nProcess credits and RGA’s (Returned Goods Authorization) accurately and in a timely manner, according to department procedure. \nAdditional tasks and duties assigned based on business needs.\nMust be able to work 3/2 hybrid work schedule at present (3 days in office and 2 days remote from home). Candidate must be flexible to work in office up to 5 days a week based on business needs.\nExperience/Skills:\nMinimum of 3-5 years’ relevant Customer Service experience.\nPrevious experience in HVAC products and service is a plus.\nExcellent communication skills (active listening, phone, and written communication skills).\nAbility to prioritize, attention to detail, and manage time effectively.\nAbility to analyze information and relay to individuals at different levels.\nStrong PC skills with proficiency in Microsoft Office required.\nExcellent written and oral communication skills, pleasant telephone etiquette and people skills.\nEDI, Oracle, or Microsoft AX/Dynamics 365 experience a plus\nDemonstrate a commitment to high professional ethical standards in a diverse workplace.\nExcel at operating in a fast-paced community environment.\nAdditional Job Details\nEqual Employment Opportunity and Affirmative Action at Nidec\nNidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf\nWork Shift Schedule\nNo Soliciting\nNidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.","description_format":"text","description_chars":4273,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Motors, Drives & Motion Control"],"lifecycle":[{"event":"open","at":"2026-10-01T20:46:28Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":82500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.624,"p_room":1,"age_days":11,"expected_fill_days":46,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nidec-customer-service-representative-ii","json_url":"https://alion.io/job/nidec-customer-service-representative-ii.json","meta":{"generated_at":"2026-10-14T02:36:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4008,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8724},"rest":"https://alion.io/mcp/rest/get_company?id=8724"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnidec-customer-service-representative-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnidec-customer-service-representative-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnidec-customer-service-representative-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nidec-customer-service-representative-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnidec-customer-service-representative-ii"}]}