{"id":3227530,"url":"https://alion.io/job/nidec-it-specialist","title":"IT Specialist","company":{"id":8724,"name":"Nidec","domain":"nidec.com","url":"https://alion.io/company/nidec","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":49,"ghost_share":0,"stale_share":0.878,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mena, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T11:15:44Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.\nAll for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.\nJob Summary\nThe IT Specialist handles a broad range of user support requests, including common technical and service-related issues. The role applies working knowledge of systems, tools, and procedures to resolve issues efficiently and escalate non-routine requests appropriately. The position supports daily help desk operations and may assist less experienced team members by sharing knowledge and best practices.Job Description\nKey Responsibilities\nUser Support & Issue Resolution\nRespond to routine and moderately varied support requests via phone, email, chat, or ticketing system.\nTroubleshoot common hardware, software, and access issues using established procedures.\nPerform standard system or account maintenance activities in accordance with policies.\nResolve assigned requests independently or escalate issues as needed.\nTicket Management & Documentation\nAccurately document user issues, actions taken, and resolutions in the ticketing system\nApply judgment when procedures require minor interpretation or adjustment\nEnsure tickets are properly prioritized, categorized, and updated through resolution\nMonitor assigned requests to ensure timely completion\nCustomer Service & Communication\nCommunicate with users and team members on issues requiring explanation or clarification\nProvide clear status updates and guidance to end users\nMaintain a professional, service-oriented approach in all interactions\nCollaborate with peers and seek guidance from more experienced resources as needed\nProcesses, Compliance & Improvement\nFollow IT policies, security standards, and data confidentiality requirements\nIdentify recurring issues or process gaps and raise observations to supervision\nParticipate in training, knowledge sharing, and team meetings\nSupport ongoing improvement of support processes and documentation\nScope & Impact\nImpact is primarily at the team level through quality, accuracy, and timeliness of support\nWork is generally routine but may require interpretation of standard procedures\nIssues are typically resolved using established processes or guided escalation\n\nQualifications\nEducation & Experience\nMinimum:\nHigh school diploma or GED required\nOne year of prior experience in IT.\nPreferred:\nAssociates in IT preferred\nThree years’ of IT experience in manufacturing environment preferred\nKnowledge, Skills & Abilities\nWorking knowledge of supported systems, tools, and service processes\nAbility to resolve routine issues independently\nAbility to interpret procedures and make minor adjustments when needed\nStrong documentation and customer service skills\nAbility to manage multiple requests in a structured environment\nOrganizational Impact\nWorks to deliver day-to-day objectives with moderate impact on achievement of results for the team\nWork consists of tasks that are typically routine, with some deviation from standard practice\nWorks under moderate supervision for routine tasks\nMay seek advice of more senior employees in the same team\nCommunication & Influence\nCommunicates with contacts typically within the team on matters that involve obtaining or providing information requiring some explanation or interpretation to reach agreement\nInnovation & Complexity\nChecks and makes minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems\nMay be required to highlight areas of concerns/problems to supervisor in own team\nDaily challenges are generally routine, but may require interpretation of procedures or policies to resolve problems\nKnowledge & Experience\nRequires job knowledge of IT systems and procedures obtained through prior work experience or education\nAdditional Job Details\nEqual Employment Opportunity and Affirmative Action at Nidec\nNidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf\nWork Shift Schedule\nFirst Shift (United States of America)No Soliciting\nNidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.","description_format":"text","description_chars":5330,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Motors, Drives & Motion Control"],"lifecycle":[{"event":"open","at":"2026-10-25T06:25:24Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":82500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":45,"reasons":["conf:18","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/nidec-it-specialist","json_url":"https://alion.io/job/nidec-it-specialist.json","meta":{"generated_at":"2026-10-26T14:53:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":16,"day_limit":5000,"remaining_today":4984,"minute_limit":60,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8724},"rest":"https://alion.io/mcp/rest/get_company?id=8724"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnidec-it-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnidec-it-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnidec-it-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nidec-it-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnidec-it-specialist"}]}