{"id":3486089,"url":"https://alion.io/job/nidec-it-support-specialist","title":"IT Support Specialist","company":{"id":8724,"name":"Nidec","domain":"nidec.com","url":"https://alion.io/company/nidec","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":52,"ghost_share":0,"stale_share":0.904,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brooklyn, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-10-29T21:45:22Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-04T06:54:05Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.\nAll for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.\nJob Summary\nNidec is the world’s leading manufacturer of electric motors, drives, and controls, powering nearly everything that spins and moves, from smartphones and household appliances to electric vehicles, factories, data centers, aircraft, and critical infrastructure.Founded in 1973 and headquartered in Kyoto, Japan, Nidec operates more than 300 group companies across 40+ countries, with over 100,000 employees worldwide. Rooted in Japanese craftsmanship and continuous improvement, we combine global capability with local expertise to solve complex challenges and keep the world moving.\nJob Description\nRole Summary\nThe IT Support Specialist provides frontline technical support to employees across hardware, software, mobile device, and business application environments. This role serves as a primary contact for routine technology-related issues and service requests, helping ensure employees have the tools and support needed to work effectively.\nThe successful candidate demonstrates strong customer service skills, initiative, and accountability while supporting day-to-day technology needs. While working within established support procedures, this role is expected to independently troubleshoot and resolve most routine technical issues, take ownership of assigned requests through resolution, and effectively utilize available resources to identify solutions. More complex or specialized issues are escalated through established support channels. The position also contributes to maintaining support documentation, knowledge resources, and consistent support practices that enhance service delivery and operational efficiency.\nResponsibilities and Duties\nTechnical Support & Issue Resolution\nProvide technical support for hardware, software, operating systems, mobile devices, peripherals, and approved business applications. \nIndependently troubleshoot and resolve routine end-user incidents and service requests using established procedures, support tools, and available knowledge resources.\nResearch, diagnose, and resolve common technical issues with limited guidance.\nEscalate unresolved, complex, or specialized issues to appropriate support teams.\nMaintain ownership of assigned incidents through resolution and user follow-up.\nIncident & Service Request Management\nLog, track, prioritize, and manage incidents and service requests using approved ticketing systems.\nEnsure timely resolution of assigned tickets in accordance with service expectations.\nAccurately document issue details, troubleshooting activities, and resolutions.\nCommunicate effectively with users regarding issue status, next steps, and resolution outcomes.\nUser Support & Customer Experience\nDeliver responsive, professional technical support to employees across the organization.\nAssist users with application usage, password resets, access requests, device setup, and technology-related questions.\nCommunicate technical information clearly to both technical and non-technical users.\nPromote a positive customer experience through accountability, responsiveness, and effective issue ownership.\nDevice, Application & Account Support\nSupport desktops, laptops, printers, mobile devices, conferencing technology, and related peripherals.\nPerform user account maintenance, password resets, and access administration in accordance with security requirements.\nInstall, configure, and troubleshoot approved software and standard business applications.\nAssist with workstation deployments, equipment replacements, onboarding activities, and technology refresh initiatives.\nDocumentation & Knowledge Sharing\nUtilize service management, remote support, and diagnostic tools to support issue resolution.\nFollow established support procedures, knowledge articles, and troubleshooting workflows.\nMaintain accurate documentation of incidents, resolutions, recurring issues, and support activities.\nContribute updates and improvements to support documentation, knowledge articles, and troubleshooting guides.\nShare solutions, best practices, and learned experiences with team members to improve overall support effectiveness.\nSecurity & Compliance\nFollow established information security, privacy, and access control policies.\nProtect company information through adherence to technology and cybersecurity requirements.\nIdentify and report potential security concerns encountered during support activities.\nMaintain accurate records to support compliance and audit requirements.\nContinuous Learning & Development\nBuild technical knowledge of company systems, applications, and support processes.\nParticipate in training and development opportunities.\nApply feedback and learning to improve troubleshooting effectiveness and customer support skills.\nDemonstrate increasing capability and independence in resolving support issues over time.\nTravel and Work Requirements\nOccasional local travel (up to 25%) between facilities based on project assignments and support activities.\nQualifications and Experience\nEducation and Qualifications\nHigh school diploma or GED required.\nIndustry certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, VMware, or equivalent experience preferred.\nAssociate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred.\nExperience\n1-3 years of experience in technical support, service desk, desktop support, or a related IT support role.\nExperience supporting end users in a corporate, manufacturing, service desk, or IT operations environment is preferred.\nCore Competencies\nAbility to troubleshoot and resolve routine to moderately complex technical issues\nStrong customer service and end-user support skills\nEffective verbal and written communication skills\nDemonstrated initiative, ownership, and accountability\nProficiency with hardware, software, operating systems, and support tools\nStrong documentation, process development, and knowledge-sharing capabilities\nAbility to collaborate effectively with team members and business partners\nStrong organizational skills and ability to manage multiple priorities\nCommitment to continuous learning and process improvement\nUnderstanding of information security, privacy, and compliance requirements\nTravel and Work Requirements\nOccasional local travel (up to 25%) between facilities based on project assignments and support activities.\nAdditional Job Details\nEqual Employment Opportunity and Affirmative Action at Nidec\nNidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf\nWork Shift Schedule\nFirst Shift (United States of America)No Soliciting\nNidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.","description_format":"text","description_chars":8039,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Motors, Drives & Motion Control"],"lifecycle":[{"event":"open","at":"2026-10-29T21:45:22Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":82500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":45,"reasons":["conf:5","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/nidec-it-support-specialist","json_url":"https://alion.io/job/nidec-it-support-specialist.json","meta":{"generated_at":"2026-11-04T19:14:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29660,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8724},"rest":"https://alion.io/mcp/rest/get_company?id=8724"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnidec-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnidec-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnidec-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nidec-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnidec-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3486089}},{"tool":"search_jobs","arguments":{"company":"nidec.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3486089},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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