{"id":1621406,"url":"https://alion.io/job/nidec-senior-customer-service-representative","title":"Senior Customer Service Representative","company":{"id":8724,"name":"Nidec","domain":"nidec.com","url":"https://alion.io/company/nidec","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":44,"ghost_share":0,"stale_share":0.841,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mankato, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26,"max":36,"currency":"USD","period":"hour","gross":null,"usd_annual":72000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T20:46:28Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-14T01:11:55Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.\nAll for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.\nJob Summary\nNidec is the world's No.1 comprehensive motor manufacturer handling \"everything that spins and moves\", miniature to gigantic. Nidec is a global enterprise comprised of over 300 subsidiaries/affiliates. We are a leading manufacturer of commercial motors, industrial motors, appliance motors, and controls. Our product line features a full line of high efficiency motors for industrial applications in water treatment, mining, oil and gas, and power generation, and for commercial applications such as pool and spa, condensers, cooling towers and large refrigeration units.From keeping us comfortable in our homes to pumping clean water to making our cars more safe, electric motors are an indispensable part of our daily lives. At Nidec, our employees are on the forefront of developing new motor technologies. As we move deeper into the age of robotics, the impact of motors will only increase.\nWith over 140,000 employees stationed worldwide, Nidec continues to be a unique organization, and each location maintains its individual personality.\nWhether driving locomotives, powering offshore platforms or keeping the lights on after a storm, Nidec electric power generation products impact the world on a daily basis. With over 1,000 employees in the Americas, we are moving forward with technology to solve our customers’ electrical power needs for both prime and backup generation needs as the industry’s leading manufacturer.\n Job Description\nShift: 1st Shift\nDays of Work: Monday - Friday\nWork Hours: 8:00am to 5:00pm\nWork Location: On-Site (Mankato, MN)\nStarting Salary: $26.35 - 36.88/hr\nPay Frequency: Bi-Weekly\nAt Nidec, we prioritize our team's well-being and success. Our comprehensive benefits package is designed to support you both personally and professionally. These are the great benefits we offer, with additional perks and programs available to enhance your overall experience with us.\nCompetitive Compensation: Attractive salary with additional bonus opportunities.\n\nHealth and Wellness: Comprehensive medical, dental, and vision coverage, effective from your first day.\n\nRetirement Savings: 401(k) plan with a best in-class company match of 100% on the employee's first 6% with an additional 3% employer contribution to support your financial future.\n\nWork-Life Balance: Generous time off package, including PTO and holidays.\n\nEducation Assistance: Tuition reimbursement and continuous learning opportunities to support your professional growth.\n\nPosition Objective:\nReporting to the Senior Customer Service Manager, the Inside Sales Representative provides more accurate and efficient customer service to assigned distribution, OEM customers as well as general customers of Nidec Motors Corporation by offering more extensive knowledge of the product and processes when providing end to end inside sales support from inquiry handling to complete order processing.\nEssential Duties/Responsibilities:\nServe as point of contact for customer inquiries and requests on new and existing orders.\n\nCollaborate with production, supply chain, and account managers to deliver excellent customer experience. Building strong relationships within our organization will be very important.\n\nProactively communicate status updates, changes, issues, or delays to client.\n\nResponsible for order management from the point of entry until receipt of client. The ISR is responsible for knowing all updates or changes to orders.\n\nBuild strong relationships with key clients\n\nLead weekly customer facing meetings with key accounts. This includes preparing order status reports and addressing business plans in place within different departments to improve customer experience and lead time\n\nAttend factory walkthroughs daily to understand what challenges we are facing in meeting customer delivery demands and how/when they will be resolved.\n\nKeep accurate documentation of orders, customer complaints, and steps to address customer complaints\n\nExperience/Skills:\nData entry and experience / proficiency with Oracle systems\n\nStrong organizational and time management skills\n\nExcellent teamwork skills\n\nExcellent customer service skills\n\nExcellent written and verbal communication\n\nAbility to build relationships with clients and colleagues\n\nAdaptability to consistent changes in client needs and expectations\n\nAbility to analyze order information and relay to individuals at different levels with our organization\n\nEducation:\nBS / BA in Business or Technical degree preferred, 5+ years in customer facing roles required.\nMUST BE A SOLE US CITIZEN\nAdditional Job Details\nCHECK OUT OUR CAREER OPPORTUNITIES:Nidec Power | Careers\nEqual Employment Opportunity and Affirmative Action at Nidec\nNidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf\nWork Shift Schedule\nFirst Shift (United States of America)No Soliciting\nNidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.","description_format":"text","description_chars":6278,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Education assistance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Motors, Drives & Motion Control"],"lifecycle":[{"event":"open","at":"2026-10-01T20:46:28Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":82500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.624,"p_room":1,"age_days":12,"expected_fill_days":46,"reasons":["conf:5","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":72000,"is_top_pay":false},"html_url":"https://alion.io/job/nidec-senior-customer-service-representative","json_url":"https://alion.io/job/nidec-senior-customer-service-representative.json","meta":{"generated_at":"2026-10-14T13:00:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15987,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8724},"rest":"https://alion.io/mcp/rest/get_company?id=8724"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnidec-senior-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnidec-senior-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnidec-senior-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nidec-senior-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnidec-senior-customer-service-representative"}]}