{"id":86928,"url":"https://alion.io/job/nidec-system-support-specialist","title":"System Support Specialist","company":{"id":8724,"name":"Nidec","domain":"nidec.com","url":"https://alion.io/company/nidec","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":53,"ghost_share":0,"stale_share":0.887,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houma, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":155000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":504},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-27T00:00:00Z","employer_posted_date":"2026-07-27","last_verified_at":"2026-11-01T03:13:25Z","board_verified":true,"closed_at":null,"days_open":97,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":97},"description":"We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.\nAll for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.\nJob Summary\nNidec is the world's No.1 comprehensive motor manufacturer handling \"everything that spins and moves\", miniature to gigantic. Nidec is a global enterprise comprised of over 300 subsidiaries/affiliates. We are a leading manufacturer of commercial motors, industrial motors, appliance motors, and controls. Our product line features a full line of high efficiency motors for industrial applications in water treatment, mining, oil and gas, and power generation, and for commercial applications such as pool and spa, condensers, cooling towers and large refrigeration units.From keeping us comfortable in our homes to pumping clean water to making our cars more safe, electric motors are an indispensable part of our daily lives. At Nidec, our employees are on the forefront of developing new motor technologies. As we move deeper into the age of robotics, the impact of motors will only increase.\nWith over 140,000 employees stationed worldwide, Nidec continues to be a unique organization, and each location maintains its individual personality.\nWhether driving locomotives, powering offshore platforms or keeping the lights on after a storm, Nidec electric power generation products impact the world on a daily basis. With over 1,000 employees in the Americas, we are moving forward with technology to solve our customers’ electrical power needs for both prime and backup generation needs as the industry’s leading manufacturer. Job Description\nAt Nidec, we prioritize our team’s well-being and success. Our comprehensive benefits package is designed to support you both personally and professionally. These are the great benefits we offer, with additional perks and programs available to enhance your overall experience with us.\nCompetitive Compensation: Attractive salary with additional bonus opportunities.\nHealth and Wellness: Comprehensive medical, dental, vision and disability coverage, effective from your first day.\nRetirement Savings: 401(k) plan with a best-in-class company match of 100% on the employees’ first 6% to support your financial future.\nWork-Life Balance: Generous time off package, including PTO and holidays. \nEducation Assistance: Tuition reimbursement and continuous learning opportunities to support your professional growth.\nPosition Objective:\nThe System Support Specialist role is to support and maintain the stable operation of the LSA computer network. This includes planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. The person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion and provide end user training and support where required.\nEssential Duties/Responsibilities:\nStrategy & Planning\nCollaborate with Infrastructure Manager to create optimal network design topologies and configurations.\nAid in development of business continuity and disaster recovery plans and maintain current knowledge of plan executables. Respond to emergency network outages in accordance with business continuity and disaster recovery plans.\nPrepare and ensure accuracy of documentation, procedures manuals, and help sheets for network installations, including data, voice, and conference room systems.\n•Review of Cisco Networking equipment to ensure latest patching is applied\nMaintain Disaster Recovery Planning and annual test\nAcquisition & Deployment\nSupport development and implementation of networking projects and new technology installations.\nConduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Evaluate and recommend for purchase networking hardware and software products.\nWrite technical specifications for purchase of networking hardware and software products.\nMaintain up-to-date knowledge of networking contracts and supervise contract-based installations.\nOperational Management\nInstall, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.\nIdentify and deliver required hardware service levels according to company policies.\nMaintain servers, including application, print and backup servers and their associated operating systems and software.\nMaintain support to VOIP Systems at all LSA locations.\nMaintain security solutions, including firewall, anti-virus, and intrusion detection systems.\nMaintain all network hardware and equipment, including routers, switches, hubs, and UPSs.\nMonitor disk usage and provide reports.\nReceive and respond to incoming calls and/or e-mails regarding network connectivity problems.\nPerform on-site analyze, diagnosis, and resolution of complex network problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off-site repair.\nRecommend, schedule, and perform network improvements, upgrades, and repairs.\nPractice network asset management, including maintenance of network component inventory.\nPrepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring network data.\nLiaise with, and provide training and support to, Information Technology staff on network issues.\nPerform server and security audits.\nPerform system backups and recovery.\nProvide guidance to other members of the team as required.\nAdhere to employee safety and follow 6S principals.\nExperience/Skills:\nKnowledge\nWorking technical knowledge of network and PC operating systems.\nExtensive application support experience with Microsoft Software Applications.\nWorking technical knowledge of current network hardware, protocols, and standards.\nAbility to operate network component analyzers, scanners, and testers.\nHands-on hardware troubleshooting experience.\nUnderstanding of the organization’s goals and objectives.\nKnowledge of applicable data privacy practices and laws.\nPersonal Attributes\nStrong written and oral communication skills.\nGood interpersonal skills.\nAbility to conduct research into networking issues and products as required.\nAbility to present ideas in user-friendly language.\nSelf-motivated and directed.\nKeen attention to detail.\nAnalytical and problem-solving abilities.\nAbility to effectively prioritize and execute tasks in a high-pressure environment.\nStrong customer service orientation.\nExperience working in a team-oriented, collaborative environment.\nWork Conditions\nOn-call availability.\nDexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.\nLifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.\nAdditional Job Details\nEducation:\nFormal Education & Certification\nCollege diploma or university degree in the field of computer science preferred.\nAssociate degree in the field of computer science and/or five years equivalent work experience.\nCertifications in CompTIA A+.\nPhysical and Other Requirements:\nMust pass all required pre-employment screenings - Background & Drug screen\nBe able to comply with all drug and alcohol policies of Nidec / Houma Armature Works and/or customer sponsored programs. Subject to random Drug and Alcohol screenings\nProlonged periods of sitting at a desk, standing, walking and/or working at a computer\nEqual Employment Opportunity and Affirmative Action at Nidec\nNidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf\nWork Shift Schedule\nFirst Shift (United States of America)No Soliciting\nNidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.","description_format":"text","description_chars":9060,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Education assistance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Motors, Drives & Motion Control"],"lifecycle":[{"event":"open","at":"2026-07-27T00:00:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":82500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.487,"p_room":0.28,"age_days":96,"expected_fill_days":45,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/nidec-system-support-specialist","json_url":"https://alion.io/job/nidec-system-support-specialist.json","meta":{"generated_at":"2026-11-01T03:24:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5265,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8724},"rest":"https://alion.io/mcp/rest/get_company?id=8724"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnidec-system-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnidec-system-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnidec-system-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nidec-system-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnidec-system-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":86928}},{"tool":"search_jobs","arguments":{"company":"nidec.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":86928},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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