Technical Account Manager II
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
As a Technical Account Manager, you will be the bridge between our cutting-edge technology and our valued clients. You’ll work at the heart of the business, collaborating closely with Sales, Sales Support, and Ad Operations to ensure our diverse product offerings are delivered flawlessly. This is a high-impact role that combines technical expertise with client-facing strategy.
Key Responsibilities
Portfolio Management: Oversee the day-to-day execution of a large, dynamic client portfolio, managing multiple digital campaigns in parallel from creation to final output.
Technical Consulting: Act as the subject matter expert to help clients correctly implement and test Nielsen tags on digital advertising campaigns.
Troubleshooting & Resolution: Follow through consistently on issue resolution, providing high-level support and communicating solutions to build internal and external knowledge.
Strategic Collaboration: Partner with analysts to ensure deliverables meet strict standards and assist the Sales team in presenting technical solutions to stakeholders.
Training & Documentation: Lead training sessions on the technical aspects of our products and contribute to the creation of support materials, including implementation guides and FAQs.
Cross-Functional Leadership: Navigate complex internal structures-including Engineering, Operations, and Client Services-to ensure timely turnarounds and project success.
Education: BA/BS degree in a relevant field.
Communication: Ability to speak and write in English fluently and idiomatically.
Technical Literacy: A strong understanding of Web/Internet technologies and an aptitude for quickly mastering new systems and processes.
Problem Solving: Creative thinking skills with an unyielding focus on client satisfaction and "business-critical" priority management.
Agility: Proven ability to multitask and remain composed while managing multiple high-stakes projects in a fast-paced environment.
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