{"id":1941269,"url":"https://alion.io/job/nielseniq-customer-support-executive-3","title":"Customer Support Executive","company":{"id":9378,"name":"NielsenIQ","domain":"nielseniq.com","url":"https://alion.io/company/nielseniq","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auckland, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true},{"name":"X (Twitter)","optional":true}],"status":"live","first_seen_at":"2026-10-06T03:03:14Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-21T16:50:58Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"The Customer Support Associate plays an important role in delivering excellent service to clients across the Pacific region. This role is responsible for supporting customer requests, maintaining strong client relationships, and ensuring queries are resolved accurately and efficiently.\nWorking closely with internal teams, you will help coordinate customer support activities, monitor service delivery, and contribute to continuous improvement initiatives that enhance the customer experience.\nProvide timely and professional support for customer queries and requests.\nGather and share customer feedback to help improve processes and service delivery.\nReview and monitor customer service metrics and identify opportunities for improvement.\nManage and coordinate service-related tasks to ensure successful delivery outcomes.\nSupport customer setup, maintenance, and ongoing data or platform-related requests.\nWork collaboratively with Customer Success, Business Intelligence, Operations, and other internal teams to resolve issues and meet client needs.\nFollow established processes and contribute ideas to improve efficiency and consistency.\nMaintain a high level of accuracy, quality, and customer focus in all work.\nMeet agreed service standards, KPIs, and turnaround times.\nBuild strong working relationships with clients and internal stakeholders.\n Previous experience in customer service, customer support, business operations, administration, or a similar role.\nStrong organisational skills with the ability to manage multiple tasks and deadlines.\nConfidence working with data, systems, and operational processes.\nGood problem-solving and decision-making skills.\nAbility to work both independently and as part of a team.\nStrong attention to detail and commitment to delivering quality outcomes.\nComfortable learning new systems, tools, and processes.\nStrong written and verbal English communication skills.\nPreferred Qualifications\nRelevant tertiary qualification in Business, Commerce, Marketing, Information Systems, Statistics, Economics, or a related field; or\nEquivalent professional experience in a customer support, operational, or client-facing role.\n Key Behaviours\nCustomer-focused and solutions-oriented.\nClear and professional communicator.\nCollaborative team player who builds positive working relationships.\nProactive and takes ownership of tasks and outcomes.\nAdaptable and able to manage changing priorities.\nComfortable working under pressure and seeking support when needed.\nDemonstrates accuracy, accountability, and a commitment to continuous improvement.\nOur Benefits\nFlexible working environment\nVolunteer time off\nLinkedIn Learning\nEmployee-Assistance-Program (EAP)\nNIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/\nAbout NIQ\nNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.\nFor more information, visit NIQ.com\nWant to keep up with our latest updates?\nFollow us on: LinkedIn | Instagram | Twitter | Facebook\nOur commitment to Diversity, Equity, and Inclusion\nAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion","description_format":"text","description_chars":5228,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Commerce","Government"],"lifecycle":[{"event":"open","at":"2026-10-06T03:06:13Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.458,"p_room":0.55,"age_days":15,"expected_fill_days":14,"reasons":["conf:3","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/nielseniq-customer-support-executive-3","json_url":"https://alion.io/job/nielseniq-customer-support-executive-3.json","meta":{"generated_at":"2026-10-21T20:10:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28733,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9378},"rest":"https://alion.io/mcp/rest/get_company?id=9378"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnielseniq-customer-support-executive-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnielseniq-customer-support-executive-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnielseniq-customer-support-executive-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nielseniq-customer-support-executive-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnielseniq-customer-support-executive-3"}]}