Operations Client Partner

Position title: Operations Client Partner

Purpose of the job:

Acts as the partner between the clients, commercials, and various operational teams. This role advises, suggests, and discusses solutions with the internal and external clients in terms of NielsenIQ Products without sales activities, as well as builds operational trust in the data.

Accountabilities:

• Build operational trust in the data and maintain a strong relationship with clients; drive results which lead to significant and sustainable improvements in client satisfaction

• Overall accountability for the timely and accurate resolution of operational client requests and issues (including quality performance, feasibility investigations, structural changes, new deliverables setups)

• Build positive relationships e. g. to effectively facilitate meetings, provide support, and remove obstacles through networking

• Handle regular weekly/monthly calls with client for operational topics incl. discuss technical questions around process, technical possibilities, recommend effective solutions, define delivery targets and communicate progress, risk, status reporting, etc.

• Communicate on projects at client level, incl. discuss technical questions around process, technical possibilities, recommend effective solutions, define delivery targets and communicate progress, risk, status reporting, etc.

• Cooperate closely with operations groups to resolve client queries through an efficient workflow

• Contribute in solving elements of regional and global client's requests through collaboration with other countries

• Own direct client communication on operational topics triaged by L1

• Suggest pro-actively solutions for simpler, more enduring and cost-efficient database production for NIQ

Requirements:

Work experience:

• Minimum work experience in client facing roles to be able to understand client requirements and execute relevant actions towards clients:

Education:

• Higher education or equivalent experience

Requirements:

• Combination of operational skills and client orientation, demonstrates willingness to understand operational “end-to-end” processes and able to translate business expectations into technical specifications

• Good relationship management skills to effectively liaise with commercial, clients and various operational teams

• Well-developed analytical skills and very good attention to details

• Proactive attitude in recommending suitable solutions, demonstrates a “Can-Do” & results-oriented attitude

• Independent in executing tasks, driving progress and working out solutions

• Ability to work effectively in a team to achieve goals together

• Problem solving skills

• Time management skills

• Strong communication, both verbal and written, easiness in presenting complex operational topics in a simple way

• Good Excel knowledge is a must

• Good knowledge of English

Salary: 23 600 EUR to 31 222 EUR gross per year. Placement within the range will depend on objective criteria including experience, skills, and internal equity considerations.We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion