Retail Customer Success Manager
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
Job Overview: The Retail Customer Success Manager will act as a strategic partner to key retail clients across the region. The role focuses on delivering a seamless, analytics-driven client experience, leading high-impact engagements, and strengthening long-term partnerships. This position oversees major strategic Retailers and supports wider APP Retail Vertical team’s multi-market needs across MEA.
Key Responsibilities Client Leadership & Strategy
- Act as senior relationship owner for key retail clients, managing executive-level engagement in support from APP RV Account Directors/ Senior Managers. Own client management and communications.
- Identify and engage senior stakeholders across client organizations. Build client relationships and identify sales opportunities
- Partner with APP RV Account Directors/ Senior Managers to define and execute strategic service direction and support renewal
Lead onboarding and transformation processes.
Value Delivery & Client Excellence
- Lead Quarterly Business Reviews (QBR/Thought Leadership) and Top to Top client reviews.
- Drive client satisfaction through structured NPS programs and proactive service governance.
- Collaborate with cross-functional teams to ensure best-in-class delivery.
- Serve as the single point of ownership for escalations and governance.
Growth & Commercial Impact
- Identify and convert growth opportunities based on client needs and NIQ’s portfolio.
- Elevate partnership opportunities and manage strategic communications.
- Mentorship and coaching of internal teams to generate leads and expand partnerships, providing guidance based on their own experiences and success
- Support renewals, RFPs, and commercial proposals.
- Demonstrate ownership of revenue growth and pipeline health.
- Encourage participation in cross-functional projects that involve other departments to foster broader understanding and collaboration.
Insights Leadership & Thought Partnership
- Develop deep expertise in client business models and strategic priorities.
- Deliver thought leadership using NIQ data and analytics.
- Translate insights (TSR/RMS/CI/Macro Trends ) into actionable strategies. Drive usage of NIQ approved AI tools for faster turnaround.
- Identify opportunities to expand Retail advanced analytics adoption.
Operational Excellence & Governance
- Lead client onboarding and ensure seamless integration of services.
- Establish governance frameworks and communication cadence.
- Ensure clarity in delivery standards, KPIs, and expectations.
- Drive continuous improvement in processes and engagement models.
- 5-8 years of experience in CPG, retail, market research, or analytics-driven roles.
- Strong experience managing regional/global retail accounts.
- Deep expertise in analytics solutions (POS, Panel or SA&I).
- Proven track record in senior stakeholder management and complex client leadership.
- Strong consultative mindset and strategic problem-solving skills.
- Demonstrated success in revenue growth and client expansion.
- Experience with JBP, NPS, and value-based selling.
- Excellent presentation and storytelling skills.
- Ability to lead cross-functional teams in a matrix environment.
- Master’s degree (MBA preferred).
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion