{"id":3777564,"url":"https://alion.io/job/nielseniq-senior-operations-client-partner","title":"Senior Operations Client Partner","company":{"id":9378,"name":"NielsenIQ","domain":"nielseniq.com","url":"https://alion.io/company/nielseniq","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":22,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":83700,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false},{"name":"Outlook","optional":false},{"name":"Instagram","optional":true},{"name":"X (Twitter)","optional":true}],"status":"live","first_seen_at":"2026-11-04T20:51:42Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-10T11:37:31Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"This a REMOTE position for candidates currently based in the United States. Candidates must be physically located in the US to be considered.\n NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.\nWe are looking to add a Sr. Client Operations Partner who will act as the liaison between the clients, Commercial, and various Operational teams.\nJob Description\nAs the Sr. Client Operations Partner, you'll advise, suggest, and discuss solutions with the internal and external clients of NIQ products for all operational matters, as well as build operational trust in the data and its quality through management of client health and wellness.\nResponsibilities:\nLead end-to-end resolution of client operational requests, including:\n\nDatabase structure changes\n\nProduct coding updates\n\nData quality issues (excluding coverage and unusual trends)\n\nAct as the Operations point of contact for regional client health, driving wellness plans with cross-functional teams.\n\nBuild strong client relationships in partnership with Commercial leads, reinforcing trust in NIQ’s products, services, and data quality.\n\nAddress client concerns with empathy, urgency, and a proactive approach to data quality challenges.\n\nRepresent Operations in client meetings, collaborating with Commercial teams to prepare and present relevant materials.\n\nPrioritize client portfolios and internal resources to maximize value for NIQ and its clients.\n\nKeep Commercial partners informed of key operational updates, including product changes, data issues, and major NIQ initiatives.\n\nProvide timely updates to management, highlighting risks and opportunities, and driving action plans to maintain client satisfaction.\n\nEnsure accurate and timely delivery of business-as-usual (BAU) maintenance tasks in coordination with internal teams.\n\nManage ticket triage and collaborate with Operations and Technology teams to resolve client queries efficiently.\n\nContribute to internal forums such as Client Health Tracking and Quality Escape Management, supporting root cause analysis and improvement planning.\n\nSupport escalations for critical client issues and align with leadership on resolution strategies.\n\nRecommend database enhancements that drive revenue and improve production efficiency.\n\nIdentify and address gaps in client support processes to improve service delivery.\n\nQualifications\n10+ years of experience with a background in the CPG industry and/or related client experience\n\nStrong analytical mind and ability to connect the dots between different Operations functions\n\nUnderstanding of how data flows through NIQ back-end systems from acquisition to delivery\n\nExcellent written and verbal communication skills; ability to translate information to clients clearly and concisely\n\nAbility to manage multiple clients/priorities efficiently while being detail oriented\n\nExperience with Microsoft Suite tools (Excel, PowerPoint, Outlook)\n\nAbility to coach others and work with senior leaders cross-functionally\n\nPrior NIQ experience preferred\n\n This role has a market-competitive salary with an anticipated base compensation of the following range: $83,700-$90,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more.\nOur Benefits\nFlexible working environment\nVolunteer time off\nLinkedIn Learning\nEmployee-Assistance-Program (EAP)\nNIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/\nAbout NIQ\nNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.\nFor more information, visit NIQ.com\nWant to keep up with our latest updates?\nFollow us on: LinkedIn | Instagram | Twitter | Facebook\nOur commitment to Diversity, Equity, and Inclusion\nAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. 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