{"id":3813011,"url":"https://alion.io/job/nielseniq-support-engineer-4","title":"Support Engineer","company":{"id":9378,"name":"NielsenIQ","domain":"nielseniq.com","url":"https://alion.io/company/nielseniq","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":22,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"Azure","optional":true},{"name":"C#","optional":true},{"name":"Java","optional":true},{"name":"Spring Boot","optional":true}],"status":"closed","first_seen_at":"2026-11-05T11:41:56Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-05T20:09:34Z","board_verified":false,"closed_at":"2026-11-05T20:09:34Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"As a Support Specialist, you will be responsible for high quality and in-depth technical support to internal and external users of Production systems. You will have exposure to all aspects of our business, as well as an opportunity to learn and work on many different technologies in a multi-tenant, cloud-based environment. You will also have the opportunity to participate in our newest product deployments to clients.\nThis is a fast-paced and exciting role especially as Nielsen introduces many new and innovative solutions. The Support Specialist role requires you to be ready for anything and to be agile enough to tackle challenges as they come your way. Being a strong team player is also key as you will need to know when to ask for help and also be willing to jump in when a team member needs a hand.\nResponsibilities:\nAnalyze and investigates production incidents understanding the issue inside highly complex applications.\nDocument incidents and their resolution, facilitating further resolutions to ensure all SLA’s are met. interacting with Operations, client services teams, and technology leaders to provide the best experience and service \nExecute root cause analysis (RCA) to identify root causes and final resolutions to production incidents, assesses incident resolution and estimates application changes\nApply resolutions, leading to timely, error free revisions in applications. \nAttend incident management (IM) calls to follow production issues and report status from the IT side through final solution or work around.\nDefine next steps, address escalations, and mature systems to ensure fewer critical production incidents. \nOptimizing on-call rotations, processes, update runbooks, tools and documentation to help prepare teams for future incidents.\nConducting post-incident reviews (RCA). \nAutomate regular processing, monitoring, health checks for site reliability. \n 2+ years of experience in technical support or related areas. \nPassion for solving client issues and a champion of great customer service. \nStrong fundamentals and interest in application support, infrastructure knowledge, with a software engineering background. \nGood knowledge of SQL, PLSQL, UNIX scripting, and python. \nFamiliarity in technology area like UNIX, automation tools, cloud, API management, database, monitoring tools, big data, infrastructure services, etc., \nSound SDLC skills, preferably with experience in an agile environment \nExcellent communication skills, with the ability to effectively interface across cross-functional technology teams and the business stakeholders \nFunctional knowledge of Market research, FMCG industry, and big data is a plus. \nAbility to work intermittent extended work hours, including weekends and holidays with a rotating on-call schedule \nMust Have:\nExceptional communications skills, flexibility to work in 24X7 shift rotations - including weekends.\nFamiliarity in technology area like SQL, PLSQL, C#, UNIX scripting, JAVA, Spring Boot, Python, Azure, cloud, API management, automation tools, database, monitoring tools, big data, infrastructure services, etc.,\nSound SDLC skills, preferably with experience in an agile environment. \nNice to have: Functional knowledge of Market research, FMCG industry, and big data. \nMinimum B.S. degree in Computer Science, Computer Engineering or related field\nOur Benefits\nFlexible working environment\nVolunteer time off\nLinkedIn Learning\nEmployee-Assistance-Program (EAP)\nNIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/\nAbout NIQ\nNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.\nFor more information, visit NIQ.com\nWant to keep up with our latest updates?\nFollow us on: LinkedIn | Instagram | Twitter | Facebook\nOur commitment to Diversity, Equity, and Inclusion\nAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. 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