# Support Engineer

As a Support Specialist, you will be responsible for high quality and in-depth technical support to internal and external users of Production systems. You will have exposure to all aspects of our business, as well as an opportunity to learn and work on many different technologies in a multi-tenant, cloud-based environment. You will also have the opportunity to participate in our newest product deployments to clients. This is a fast-paced and exciting role especially as Nielsen introduces many new and innovative solutions. The Support Specialist role requires you to be ready for anything and to be agile enough to tackle challenges as they come your way. Being a strong team player is also key as you will need to know when to ask for help and also be willing to jump in when a team member needs a hand. Responsibilities: Analyze and investigates production incidents understanding the issue inside highly complex applications. Document incidents and their resolution, facilitating further resolutions to ensure all SLA’s are met. interacting with Operations, client services teams, and technology leaders to provide the best experience and service Execute root cause analysis (RCA) to identif

- **Id**: 3813011
- **Url**: <https://alion.io/job/nielseniq-support-engineer-4>
- **Role**: Support
- **Role family**: Support
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Chennai, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: closed
- **First seen at**: 2026-11-05T11:41:56Z
- **Employer posted date**: 2026-11-05
- **Last verified at**: 2026-11-05T20:09:34Z
- **Board verified**: no
- **Closed at**: 2026-11-05T20:09:34Z
- **Days open**: 0
- **Description format**: text
- **Description chars**: 5989
- **Description truncated**: no
- **Benefits**: Equity, Flexible schedule
- **Relocation offered**: no
- **Industries**: Market Research, Retail & Pricing Analytics

## Company

- **Id**: 9378
- **Name**: NielsenIQ
- **Domain**: nielseniq.com
- **Url**: <https://alion.io/company/nielseniq>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: SmartRecruiters

### Truth index

- **Grade**: B
- **Score**: 80
- **Open postings**: 22
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Time to fill p50 days**: 14
- **Computed at**: 2026-11-08T05:47:12Z

## Technologies

- **Incident Management** — Optional: no
- **Python** — Optional: no
- **SQL** — Optional: no
- **Unix** — Optional: no
- **Azure** — Optional: yes
- **C#** — Optional: yes
- **Java** — Optional: yes
- **Spring Boot** — Optional: yes

## Trust

- **Level**: not_scored
- **Days open**: 0

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Lifecycle

- Event: open; At: 2026-11-05T15:17:03Z
- Event: close; At: 2026-11-05T20:09:34Z

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.