{"id":14253,"url":"https://alion.io/job/nightfall-senior-technical-support-engineer","title":"Senior Technical Support Engineer","company":{"id":2061,"name":"Nightfall","domain":"nightfall.ai","url":"https://alion.io/company/nightfall","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":40000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Bash","optional":false},{"name":"Cloudflare","optional":false},{"name":"DLP","optional":false},{"name":"Dropbox","optional":false},{"name":"Gmail","optional":false},{"name":"Google Workspace","optional":false},{"name":"Okta","optional":false},{"name":"PowerShell","optional":false},{"name":"SIEM","optional":false},{"name":"Slack","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false},{"name":"Zoom","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"Linux","optional":true}],"status":"live","first_seen_at":"2026-04-30T18:19:24Z","employer_posted_date":"2026-04-30","last_verified_at":"2026-10-16T19:04:35Z","board_verified":true,"closed_at":null,"days_open":169,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":168},"description":"About Nightfall:\nNightfall is the AI-native, unified data loss prevention and insider risk management platform that protects sensitive data across SaaS apps, GenAI tools, email, endpoint devices, and more. Hundreds of customers, spanning AI innovators to top 10 banks, trust Nightfall to detect and stop data exfiltration at scale. Nightfall enables organizations to innovate freely without the risks of losing intellectual property or exposing customer data. Our agentic platform helps security teams regain their time by putting data loss prevention on autopilot. With automatic remediation, security violations can be resolved automatically before they become incidents, and end-users can be automatically trained and coached in the moment to self-heal violations that they introduce.\nNightfall is backed by leading VC firms including Bain Capital Ventures (Enrique Salem - former CEO of Symantec), Venrock (early investors in Cloudflare), WestBridge Capital, Pear VC (early investors in Dropbox and Doordash), and a cadre of cybersecurity leaders including Frederic Kerrest (founder of Okta), Maynard Webb (former COO of eBay), Ryan Carlson (President of Chainguard), Kevin Mandia (founder of Mandiant), and many others.\nAbout the role:\nThe Technical Support Engineer is a customer-facing role responsible for troubleshooting, supporting, and optimizing SaaS platforms, as well as assisting with endpoint deployments. This role combines technical knowledge and customer service, ensuring issues are resolved within SLA, while helping our customers be successful.\nWhat You’ll Do\nResolve customer issues across SaaS apps, APIs, and integrations\n\nTroubleshoot Nightfall integrations across SaaS platforms, such as Google Workspace, Gmail, M365, Slack, Salesforce, and more.\n\nDiagnose API issues including authentication, request/response errors, and data flow\n\nSupport SIEM/SOAR integrations, webhooks, and automation workflows\n\nTroubleshoot endpoint deployments - MSI, PKG, macOS profiles, and scripts\n\nSupport and troubleshoot deployments via MDM (Workspace ONE, Jamf, Kandji, Intune)\n\nCollect and analyze logs across system, application, and security layers\n\nCreate and maintain knowledge base content using KCS practices\n\nSupport customer deployments and onboarding engagements, including endpoint rollout, SaaS integrations, policy configuration, and detector setup.\n\nSupport installs and help configure, and integrate the Nightfall platform within complex customer environments, including access controls and encryption.\n\nPartner closely with Engineering and Product to diagnose issues, provide clear repro steps, and drive platform improvements.\n\nCollaborate with Customer Success, Sales, and Solutions Engineering to retain our customers and grow the customer relationship through successful support.\n\nWhat We’re Looking For\n4+ years of experience in a Technical Support, Technical Account Manager, or a similar SaaS role.\n\nHands-on experience with security or data platforms such as DLP, SIEM, SOAR, CASB, or cloud security solutions.\n\nStrong troubleshooting skills and comfort working with APIs, integrations, logs, and SaaS/cloud architectures.\n\nExperience with macOS and Windows systems and installing endpoints and extensions\n\nKnowledge of PowerShell, Bash, or command-line tools\n\nExperience with integrations, and endpoint troubleshooting\n\nAbility to analyze logs and perform root cause analysis\n\nExperience in not only solving problems for customers but educating them clearly\n\nThe desire to spin up a Zoom call with a customer instead of direct-messaging\n\nHave a contagious drive for working with an exciting DLP product from its infancy.\n\nNice to Have\nExperience with AI/ML-driven security tools or data classification platforms.\n\nFamiliarity with AWS, GCP, or Azure environments.\n\nProven startup experience of being successful in a fast-moving environment.\n\nLinux Knowledge\n\nEnvironment\nNightfall AI takes pride in being an equal-opportunity employer. We value a diverse and global talent pool and the collaboration that results from having a diverse and inclusive team. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our hiring decisions are based exclusively on merit, qualifications, and business needs.\nCompensation\nEmployee compensation will be determined based on interview performance, level of experience, specialization of skills, and market rate. During the offer discussion, your recruiter will review the finalized base salary, bonus (for applicable roles), benefits & perks, and stock options as they’ll be reflected in the offer letter.","description_format":"text","description_chars":4704,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Stock options"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Security","Information Security","Data Loss Prevention"],"lifecycle":[{"event":"open","at":"2026-04-30T18:19:24Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.369,"p_room":0.28,"age_days":168,"expected_fill_days":38,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nightfall-senior-technical-support-engineer","json_url":"https://alion.io/job/nightfall-senior-technical-support-engineer.json","meta":{"generated_at":"2026-10-16T22:07:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3511,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2061},"rest":"https://alion.io/mcp/rest/get_company?id=2061"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnightfall-senior-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnightfall-senior-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnightfall-senior-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nightfall-senior-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnightfall-senior-technical-support-engineer"}]}