{"id":2636335,"url":"https://alion.io/job/nightowl-consulting-technical-support","title":"Technical Support","company":{"id":3864332,"name":"NightOwl Consulting","domain":"nightowlconsulting.io","url":"https://alion.io/company/nightowl-consulting","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"A","score":100,"open_postings":20,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"SharePoint","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-10-15T17:08:52Z","employer_posted_date":null,"last_verified_at":"2026-10-15T17:08:52Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"We are seeking a detail-oriented Technical Support to assist our loan officers and field personnel by handling internal support requests. This role focuses primarily on managing support tickets, providing guidance through documented resources, and performing basic system checks and data entry. Training and ongoing support will be provided.Key Responsibilities\nManage and respond to support tickets using Freshdesk (Zendesk).\n\nAssist loan officers and field personnel by sharing relevant SharePoint articles and instructional resources.\n\nCommunicate primarily through email, with occasional phone calls as needed.\n\nRun searches in Guild IQ to verify the accuracy of AI-generated responses.\n\nPerform minor troubleshooting and basic data entry tasks.\n\nEnsure tickets are handled accurately, efficiently, and in a timely manner.\n\nSkills, Knowledge and Expertise\nStrong written communication skills.\n\nBasic troubleshooting and problem-solving ability.\n\nAttention to detail and accuracy in data entry.\n\nAbility to follow documented processes and use internal knowledge resources.\n\nComfortable working with ticketing systems and internal tools (experience is a plus, training provided).\n\nBenefits\nAbove market salary\n\nHMO on Day 1 for principal and two dependents\n\nGovernment-mandated benefits\n\nPerformance-based Incentives\n\nQuarterly Company Events\n\n1,000 PHP De Minimis\n\nEquipment and software provided\n\nOriginally posted on Himalayas","description_format":"text","description_chars":1431,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Career Services"],"lifecycle":[{"event":"open","at":"2026-10-15T17:28:30Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.761,"p_room":0.788,"age_days":6,"expected_fill_days":8,"reasons":["seen:6","velocity","win:late"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/nightowl-consulting-technical-support","json_url":"https://alion.io/job/nightowl-consulting-technical-support.json","meta":{"generated_at":"2026-10-22T17:39:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":38,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3864332},"rest":"https://alion.io/mcp/rest/get_company?id=3864332"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnightowl-consulting-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnightowl-consulting-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnightowl-consulting-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nightowl-consulting-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnightowl-consulting-technical-support"}]}