{"id":4341663,"url":"https://alion.io/job/nightwing-maintenance-lead","title":"Maintenance Lead","company":{"id":3852631,"name":"Nightwing","domain":"nightwing.com","url":"https://alion.io/company/nightwing-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":255,"ghost_share":0.149,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sterling, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":147000,"max":296000,"currency":"USD","period":"year","gross":null,"usd_annual":296000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Configuration Management","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"SIEM","optional":false},{"name":"Splunk","optional":false},{"name":"Agile","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-15T18:47:29Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers’ most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.\nWe are seeking an exceptional Maintenance Lead to provide oversight and coordination of maintenance activities across Tier 1-4 support entities. This role requires a proven senior-level technical authority for break/fix operations who ensures seamless incident resolution and problem management processes across the contract while managing complex, large-scale operations supporting critical national security missions.\nNightwing delivers end-to-end secure IT services leveraging deep experience in Offensive Cyber Operations (OCO), Defensive Cyber Operations (DCO), Cyber Vulnerability Assessments (CVAs), and systems integration. As Maintenance Lead, you will ensure operational continuity of mission-critical systems, drive excellence in service delivery, and maintain the health of platforms supporting defensive cyber operations and threat detection in dynamic environments.\nYou will be responsible for maintaining operational availability of systems operating within accredited environments, ensuring compliance with DoD Information Assurance (IA) requirements, and supporting maintenance activities for systems with Authority to Operate (ATO). This includes overseeing break/fix operations that meet NIST SP 800-171 standards, implementing ITIL-based maintenance processes, and maintaining system readiness throughout the lifecycle.\nThis is a high-visibility, operationally critical leadership position requiring an individual who can lead maintenance teams supporting programs with 100+ FTEs, navigate 24/7/365 operational environments in mission settings, and drive organizational success through operational excellence, proactive maintenance, and disciplined service management. You will be accountable for the operational health and availability of systems supporting critical Intelligence Community operations.\nKey Responsibilities\nMaintenance Operations Leadership & Service Delivery\nServe as the senior technical authority for all maintenance activities across Tier 1-4 support entities on the program portfolio\nOversee and coordinate break/fix operations, preventive maintenance, and corrective actions for cybersecurity operations, detection platforms, and automation systems\nMonitor and ensure Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) are consistently met across all supported systems\nManage incident escalation and resolution processes to ensure rapid restoration of service with minimal mission impact\nCoordinate maintenance activities across 24/7/365 operations supporting national security missions\nDrive proactive maintenance strategies that prevent system degradation and operational disruptions\nEstablish and enforce maintenance standards, procedures, and best practices across all support tiers\nPerformance Monitoring & Metrics Management\nTrack and report on maintenance metrics, KPIs, and SLA compliance including Mean Time to Repair (MTTR), Mean Time Between Failures (MTBF), and availability percentages\nGenerate regular status reports on maintenance operations, system health, and performance trends\nIdentify trends through root cause analysis and implement preventive measures to reduce recurring incidents\nSupport problem management processes to address systemic issues and technical debt\nMaintain configuration management databases (CMDB) and asset inventories\nProvide executive-level reporting on maintenance performance and operational readiness\nInterface directly with customer, mission partners, and other Intelligence Community stakeholders on maintenance matters\nInformation Assurance & System Maintenance\nMaintain operational responsibility for systems requiring Authority to Operate (ATO) within DoD and Intelligence Community environments\nEnsure all maintenance activities comply with DoD Information Assurance requirements and operational security standards\nSupport continuous monitoring requirements for accredited systems during maintenance windows\nCoordinate with IA/IT personnel to ensure maintenance activities do not compromise system accreditation postures\nDevelop and maintain maintenance documentation supporting ATO and accreditation processes\nProcess Improvement & ITSM Implementation\nDevelop and maintain maintenance Standard Operating Procedures (SOPs) aligned with ITIL or equivalent frameworks\nDevelop and maintain MOA’s between other ecosystem partners and customers\nImplement best practices for incident management, problem management, and change management\nDrive continuous improvement of maintenance processes, tools, and operational procedures\nEnsure compliance with ITIL, COBIT, ISO 20000, and customer driven equivalent IT service management frameworks\nLead post-incident reviews and corrective action planning\nChampion use of automation and orchestration to improve maintenance efficiency\nSupport integration of maintenance activities with broader program execution and technical operations\nTeam Coordination & Vendor Management\nLead, mentor, and develop maintenance teams and Tier 1-4 support personnel across multiple operational shifts\nCoordinate across contractor personnel, government counterparts, and vendor support organizations\nEnsure effective communication during planned maintenance windows and emergency maintenance activities\nManage vendor and subcontractor performance related to maintenance and support services\nSupport training and knowledge transfer initiatives to build organizational maintenance capability\nConduct performance management and skills development for maintenance staff\nFoster collaborative, mission-focused maintenance culture emphasizing accountability, quality, and responsiveness\nTechnical Risk Management & Mission Continuity\nIdentify, assess, and aggressively mitigate operational risks in mission environments where system downtime directly impacts mission effectiveness\nDevelop and implement technical contingency plans and disaster recovery procedures to ensure mission continuity\nEnsure redundancy, failover capabilities, and backup systems are operational and tested\nNavigate technical, schedule, and resource constraints while maintaining unwavering mission focus\nSupport crisis management during major outages, security incidents, or performance degradation\nBalance emergency maintenance demands with planned maintenance schedules and operational tempo\nCoordinate maintenance windows to minimize impact on 24/7/365 operations\nRequired Qualifications\nEducation & Certification\nBachelor's or Master's degree in Computer Science, Cybersecurity, Engineering, IT, or related STEM field\nAt least one: CISSP, CISM, CCISO, GCDA, Security+ CE, CySA+, or equivalent certification\nExperience\nMaintenance & Operations Leadership (One of the following):\n10+ years maintenance and operations experience with demonstrated leadership of large-scale IT operations and maintenance teams\n8+ years leading maintenance operations for programs of similar size and scope (100+ FTEs, $50M+ budgets)\n10+ years managing break/fix operations and service delivery for systems supporting national security missions\nDomain Experience (One of the following):\n5-8 years cybersecurity, SOC, or cyber incident response experience with operational focus\n5-8 years detection engineering and automation maintenance and support experience\n5-8 years IT services operations and maintenance with Intelligence Community customers\nTechnical Knowledge\nDeep understanding of IT service management principles and maintenance operations for enterprise-scale systems\nDemonstrated experience with programs of similar size and scope supporting Intelligence Community missions\nExtensive knowledge of incident management, problem management, and change management processes\nStrong understanding of SLA management, OLA coordination, and service delivery metrics\nExperience managing 24/7/365 operations supporting mission-critical systems\nWorking knowledge of cybersecurity operations platforms including SIEM (Splunk, Elastic), SOAR, detection frameworks\nFamiliarity with ticketing systems (ServiceNow, Remedy, Jira Service Management) and ITSM tools\nUnderstanding of configuration management, asset management, and inventory control processes\nKnowledge of maintenance best practices for both hardware and software systems\nLeadership & Stakeholder Management\nExceptional coordination and communication skills with proven ability to manage across multiple support tiers and vendor organizations\nDemonstrated success in mission environments requiring rapid incident response and restoration\nTrack record of SLA achievement and operational excellence driving customer satisfaction\nStrong operational presence with ability to brief senior military and civilian leadership during outages or incidents\nExperience managing in matrixed organizations with multiple stakeholders and competing priorities\nProven ability to manage under pressure during critical incidents and system outages\nPreferred Qualifications\nExperience within Intelligence Community and mission partner environments\nITIL Foundation, ITIL Practitioner, or ITIL Expert certification\nAdvanced degrees and certifications in IT process improvement and/or capability frameworks (e.g., ITIL, COBIT, ISO 20000, CISSP, Agile/SAFe)\nMultiple advanced certifications: CISSP, CISM, GIAC certifications\nExperience managing maintenance for security operations centers (SOCs) or threat detection programs with 24/7/365 operations\nBackground in systems administration, network operations, or infrastructure management\nExperience with cloud operations (AWS, Azure, GCP) and hybrid infrastructure maintenance\nPrior military or intelligence community operations or technical leadership experience\nExperience supporting classified programs at TS/SCI level with special access programs (SAP)\nExperience with DevOps/DevSecOps practices and infrastructure-as-code maintenance\nSuccess Metrics\nSystem availability meeting or exceeding SLAs (99.9999%+ uptime for critical systems)\nSLA and OLA compliance consistently achieving contractual performance targets\nMean Time to Repair (MTTR) continuously improving through process optimization\nCustomer satisfaction with maintenance services and incident response (CPARS ratings of Very Good or Exceptional)\nIncident response time meeting or exceeding contractual requirements\nPreventive maintenance effectiveness reducing unplanned outages and emergency maintenance\nProblem management addressing root causes and reducing recurring incidents\nTeam performance including response times, resolution rates, and knowledge base contributions\nWhy Nightwing\nLead mission-critical maintenance operations directly supporting Intelligence Community operations and national security objectives\nExercise full operational authority with meaningful impact on system availability, mission effectiveness, and operational readiness\nBuild and lead high-performing maintenance teams of talented professionals supporting cutting-edge cyber and intelligence systems\nPartner directly with senior government customers in the Intelligence Community on programs of strategic importance\nOperate in environments where your operational leadership and decisions truly matter to mission success\nCompetitive compensation with performance-based incentives tied to operational performance and SLA achievement\nOpportunity to work on challenging operational problems supporting critical national security missions\nWhy Nightwing\nLead mission-critical engineering efforts directly supporting Intelligence...","description_format":"text","description_chars":13966,"description_truncated":true,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["401k plan","Dental insurance","Insurance coverage"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","Incident Response","Security Operations"],"lifecycle":[{"event":"open","at":"2026-11-15T18:47:29Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring 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