{"id":3357272,"url":"https://alion.io/job/niit-desktop-support-engineer","title":"Desktop Support Engineer","company":{"id":1843040,"name":"NIIT","domain":"niit.com","url":"https://alion.io/company/niit-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-27T17:20:22Z","employer_posted_date":null,"last_verified_at":"2026-10-27T17:20:22Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Title: Desktop Support Engineer\nExperience: 2+ years\nLocation: Gurugram\nNotice Period: Immediate joiner or up to 1 month.\n\nWe at Coforge are seeking a Desktop Support Engineer to provide end-user IT support, VIP support, and audio-visual event assistance. The candidate will be responsible for supporting senior leadership, resolving technical incidents, managing endpoint devices, and ensuring seamless IT operations across corporate offices and event venues.\n\nKey Responsibilities: \nVIP & Executive Support\nProvide dedicated IT support to VIP users including Directors, VPs, MDs, CXOs, and CIO-level stakeholders.\nEnsure quick resolution of hardware, software, network, and mobility-related issues.\nMaintain high service levels and professionalism while interacting with business leaders.\nHandle priority incidents and escalations with minimal downtime.\n Desktop & End-User Support\nInstall, configure, and troubleshoot desktops, laptops, printers, scanners, and peripherals.\nSupport Windows operating systems, Microsoft Office Suite, Outlook, Teams, and enterprise applications.\nDiagnose and resolve hardware, software, networking, and user access issues.\nPerform system upgrades, software installations, and patch updates.\nManage user accounts, password resets, and basic Active Directory-related activities.\nTicket Management\nLog, track, update, and close incidents through ITSM/ticketing tools.\nMeet SLA commitments for incident resolution and service requests.\nPrepare incident reports and maintain support documentation.\nAudio-Visual & Event Support\nProvide technical support for medium to large-scale corporate events, town halls, leadership meetings, and boardroom sessions.\nSet up and troubleshoot audio-visual equipment including projectors, video conferencing systems, microphones, speakers, and presentation devices.\nSupport Microsoft Teams, Zoom, WebEx, and other collaboration platforms.\nCoordinate with facility and business teams to ensure smooth execution of events.\nAsset & Inventory Management\nMaintain inventory of IT assets and accessories.\nTrack hardware allocation, replacements, warranty status, and stock availability.\nEnsure compliance with IT policies and security guidelines.\nRequired Skills\nStrong knowledge of Windows 10/11 and Microsoft Office 365.\nExperience in desktop troubleshooting and end-user support.\nHands-on experience with ticketing tools such as ServiceNow, BMC Remedy, Jira Service Management, or ManageEngine.\nKnowledge of Active Directory, Outlook, Teams, VPN, and basic networking concepts.\nExperience supporting executive leadership and VIP users.\nExpertise in audio-video conferencing and meeting room technologies.\nStrong analytical, troubleshooting, and problem-solving skills.\nExcellent verbal and written communication skills.\nPreferred Skills\nExperience in enterprise/corporate IT environments.\nKnowledge of ITIL processes and service management concepts.\nExposure to endpoint management and remote support tools.\nCertifications such as ITIL Foundation, Microsoft Fundamentals, or CompTIA A+ will be an advantage.\n Qualification\nGraduate in any discipline from a recognized university.\nRelevant experience in Desktop Support, End User Computing (EUC), or VIP Support roles.\nWork Schedule\nWorking Days: Monday to Saturday\nShift Duration: 9 Hours\nShift Window: Between 7:00 AM and 10:00 PM\nWeekly Off: Sunday\n Key Attributes\nCustomer-centric approach with excellent stakeholder management skills.\nAbility to work under pressure and handle critical issues independently.\nStrong ownership, accountability, and attention to detail.\nFlexible to support business-critical activities and corporate events.","description_format":"text","description_chars":3652,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","Corporate Training"],"lifecycle":[{"event":"open","at":"2026-10-27T20:10:15Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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