{"id":3746442,"url":"https://alion.io/job/nike-floor-manager-operations-coach-croydon","title":"Floor Manager - (Operations Coach) - Croydon","company":{"id":1634,"name":"Nike","domain":"nike.com","url":"https://alion.io/company/nike","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":60,"ghost_share":0,"stale_share":0.717,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T13:33:09Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-04T19:19:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called \"Head Coach\", an Assistant Store Manager is called \"Assistant Head Coach\", a department manager is called \"Coach\", a team leader is called “Lead“ and a Sales Associates is called \"Athlete\".\nAs a Coach you are:\nUsing your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers\nLeading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere\nManaging the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor)\nIdentifying and improving areas based on feedback given by consumers\nBeing a brand ambassador for NIKE’s initiatives including training your team\nEnsuring that the store complies with all NIKE standards and guidelines\nCooperating with your business partners across stores and HQ\nMore specifically, our store structure consists of the 3 Coach roles below:\nCOMMERCIAL\nLeading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards\nEnsuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards\nWorking alongside departments leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.\nBeing responsible for monthly initiative launches\nUsing our reporting tools to make the best commercial decisions\nAchieving accurate inventory to fulfill digital orders\nATHLETE EXPERIENCE\nEnsuring the team is equipped to deliver the highest quality athlete experience (Purpose)\nLeading team Engagement on NIKE Community Ambassador activities\nPartnering with senior store leadership, you will oversee the hiring processes including onboarding\nBeing responsible for store scheduling\nWorking collaboratively with store team to implement & maintain a positive NIKE culture\nCONSUMER EXPERIENCE\nLeading by example and the delivery of our sales floor service and bring the consumer journey to life\nEnsuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers\nCompleting specific training and share completion with athlete services\nUsing data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership\nWhat you get:\nAttractive salary that evolves with the market and experience\nOpportunity on receiving monthly bonus payments\nAttractive online and in-store employee discounts\nAttractive Benefits Package, Pension & Share scheme\nExciting development and career opportunities\nRegular training on leadership, sales and products\nA dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)\nStaff dress to represent NIKE and foster our team spirit\nAccess to sports activities\nOpportunities to participate in unique NIKE moments\nWhat you bring:\nA passion for NIKE and/or love of sport\nExperience in retail and/or leadership positions\nVery good command of English language (written and spoken)\nExperience and competency in serving exceptional consumer service\nAbility to coach and develop a strong team\nStrong focus on communication\nFlexibility to work in shifts and on weekends\nWatch this video to find out about the atmosphere in our stores and learn more about our store traditions.\nDid we arouse your interest and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world.”? Apply now, easy way online. We are waiting for you!","description_format":"text","description_chars":3686,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Sports activities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Footwear","Sporting Goods","Sportswear & Activewear"],"lifecycle":[{"event":"open","at":"2026-11-04T13:33:09Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":18,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-11-04T23:11:44Z"},"pay":null,"html_url":"https://alion.io/job/nike-floor-manager-operations-coach-croydon","json_url":"https://alion.io/job/nike-floor-manager-operations-coach-croydon.json","meta":{"generated_at":"2026-11-04T23:11:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1634},"rest":"https://alion.io/mcp/rest/get_company?id=1634"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnike-floor-manager-operations-coach-croydon"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnike-floor-manager-operations-coach-croydon"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnike-floor-manager-operations-coach-croydon"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nike-floor-manager-operations-coach-croydon\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnike-floor-manager-operations-coach-croydon"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3746442}},{"tool":"search_jobs","arguments":{"company":"nike.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3746442},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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