{"id":2458995,"url":"https://alion.io/job/nike-senior-manager-people-process-delivery-emea","title":"Senior Manager, People Process Delivery, EMEA","company":{"id":1634,"name":"Nike","domain":"nike.com","url":"https://alion.io/company/nike","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":42,"ghost_share":0,"stale_share":0.929,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hilversum, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":118000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":78},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-13T16:46:38Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-23T20:28:55Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"WHO YOU’LL WORK WITH\nThe Senior Manager, People Process Delivery, Tier II leads the EMEA team responsible for the operational delivery and administration of Compensation, Benefits and Time Off programs. The team serves as the operational bridge between Total Rewards strategy and employee experience, ensuring programs are implemented accurately, compliantly, and efficiently across the region.\nThis role manages a team of professionals and reports to the Director, Global Process Delivery, EMEA. The Senior Manager partners closely with Total Rewards Centers of Excellence, Global Process Delivery teams, Payroll, Compliance, Employee Data Management, People Solutions Advisory, Business HR, and external vendors to deliver seamless end-to-end program administration. The role plays a critical part in ensuring operational readiness for recurring compensation and benefits cycles, driving continuous improvement, maintaining service excellence, and translating program design into scalable and sustainable operations.\nWHO WE ARE LOOKING FOR\nThe Senior Manager, People Process Delivery, Tier II is an experienced operations leader who combines deep Compensation and Benefits administration expertise with strong people leadership and operational excellence capabilities. This leader is responsible for ensuring the accurate, compliant, and scalable delivery of compensation and benefits programs across EMEA, translating program design into exceptional employee experiences and operational execution.\nThis leader demonstrates strong business acumen, stakeholder management skills, and a passion for developing high-performing teams while creating sustainable and scalable operating models.\nThe right candidate brings:\n HR shared services or operations experience, including significant Compensation and Benefits administration experience.\nExperience leading managers, supervisors, and/or professional teams.\nDeep understanding of compensation cycles, incentive administration, salary review processes, benefits operations, vendor management, and regulatory requirements.\nExperience operationalizing new compensation and benefits programs from design through execution.\nProven ability to manage operational risk, controls, audit requirements, and compliance obligations.\nExperience leading large-scale process improvement, automation, and service transformation initiatives.\nStrong analytical capabilities with experience leveraging KPIs, SLAs, case data, and employee feedback to improve outcomes.\nExperience managing third-party vendors and holding partners accountable to service, quality, and contractual commitments.\nStrong executive communication and cross-functional stakeholder management skills.\nExpertise working in Workday, ServiceNow, and related HR technology ecosystems (preferred).\nWHAT YOU’LL WORK ON\nYou will lead the team responsible for operational delivery of Compensation and Benefits programs across EMEA, ensuring accurate, compliant, and efficient administration while continuously improving the employee experience. You will oversee a team responsible for recurring program execution, operational governance, vendor performance, and process excellence while partnering closely with Total Rewards COEs and People Solutions teams.\nKey Responsibilities:\nLead the end-to-end administration of compensation and benefits programs across EMEA, ensuring operational excellence, compliance, and service quality.\nOwn the operational execution of annual compensation cycles, including salary reviews, incentive payments, market adjustments, and other recurring compensation programs.\nOversee delivery of recurring benefits programs, vendor administration, enrollment activities, and ongoing program operations while ensuring a high-quality employee experience.\nPartner with Total Rewards COEs to operationalize new programs, program changes, and strategic initiatives, ensuring successful implementation and adoption.\nEstablish and monitor operational controls, service level agreements, key performance indicators, and quality standards to mitigate risk and improve performance.\nLead vendor governance, performance management, and service reviews to ensure contractual commitments, operational effectiveness, and continuous improvement.\nDrive process optimization, automation, and simplification initiatives that improve scalability, reduce manual effort, and increase operational efficiency.\nAccountable for operational governance, controls, and audit readiness for all compensation and benefits administration activities, ensuring adherence to global standards and local regulatory requirements.\nEnsure operational readiness for regulatory, legislative, and program changes across EMEA, translating requirements into compliant processes and execution plans.\nLeverage case data, operational metrics, employee feedback, and business insights to identify trends, inform decisions, and recommend enhancements to programs and delivery models.\nBuild, coach, and develop a high-performing team while fostering a 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