{"id":3763583,"url":"https://alion.io/job/nike-senior-software-engineer-itc-9","title":"Senior Software Engineer, ITC","company":{"id":1634,"name":"Nike","domain":"nike.com","url":"https://alion.io/company/nike","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":64,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITSM","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"AI Agents","optional":true}],"status":"closed","first_seen_at":"2026-11-04T19:19:54Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T02:38:28Z","board_verified":false,"closed_at":"2026-11-07T02:38:28Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"WHO YOU’LL WORK WITH\nWe are the ServiceNow Engineering team at Nike, and we provide cutting-edge service management solutions that enable Nike businesses to run their operations efficiently. We use ServiceNow as our Enterprise Service Management platform. ServiceNow enables our departments to digitize and automate business processes. We use it for its intuitive, omni-channel user experience with service portals, mobile interface and apps, and chat. We use its AI/ML capabilities with Virtual Agent for automated and prompt user interaction. We make use of its rich analytics features with trends and breakdowns. We also recognize that an effective and efficient digital ecosystem is made up of best-in-breed applications and we make use of ServiceNow APIs that enable workflows across platforms. We also incorporate GenAI solutions with ServiceNow to enhance efficiency for business.\nServiceNow is used at Nike for varied use cases - our Retail Store Athletes use the ServiceNow mobile app to request support on PoS systems promptly; our HR team uses ServiceNow as a medium for employees to seek HR cases support; our Technology Operations teams uses ServiceNow to manage incidents, fulfil requests using a service catalog, manage changes and host user facing knowledge articles as well as technical knowledge articles. We also use Performance Analytics to track Key Performance Indicators; our Procurement team uses it to manage purchase requests; our Risk & Compliance team uses it to manage risks; our Retail Partners team has setup a portal using ServiceNow for retail partners to seek technical support - the list goes on.\nWHO WE ARE LOOKING FOR\nWe’re looking for graduates with around 6 years of development experience with the ServiceNow platform. Ideal candidate will have strong programming skills with exposure to automation frameworks, API-driven development and familiarity with GenAI and Agentic frameworks and good interpersonal skills to collaborate with peers, product managers and business stakeholders.\nThis role does configuration, development, administration and operational support tasks for all aspects of the ServiceNow platform including standard configuration, security, data management, reporting, integrations with third party applications and environment management while ensuring that data integrity, platform health and best practices are maintained.\nWHAT YOU’LL WORK ON\nYou’ll be working on designing, developing and running enterprise automation solutions, including but not limited to building workflows, self-service capabilities, and incident deflection systems, to enhance operational efficiency across the enterprise. You will work with a global team of engineers to unlock the potential of data. This will involve collaborating with cross-domain teams of engineers and product managers to integrate systems through API-driven development.\nIf this is you, you’ll be working with product managers to deliver technical solutions via Agile methodology that solve business problems while supporting the long-term health of the ServiceNow platform.\nYou will develop solutions using ServiceNow functionalities: -\nConfigure and develop business rules, client scripts, script includes, UI policies and workflow logic\n\nDesign secure role-based access, configure data permissions\n\nBuild and manage integrations with third-party applications utilizing Web Services, Integration Hub and MID servers\n\nEnhance & optimize core products such as ITSM, ITAM, ITOM, HRSD, CSM, Finance, Procurement\n\nBuild and customize ServiceNow portals, widgets, pages, and themes\n\nConfigure and extend ServiceNow mobile apps\n\nOptimize Chat & Virtual Agent\n\nDesign and implement analytics solutions, reporting & dashboards\n\nParticipate in / lead Scrum cadences - backlog refinement, sprint planning, retrospectives, stand-ups\n\nAuthor solution design & impact analysis documents, and technical knowledge articles\n\nDesign, build, and execute comprehensive automated test frameworks using ServiceNow ATF to validate business logic\n\nManage platform health & maintain the platform integrity, security and performance\n\nGuide junior developers, review update sets, and enforce best practices for scripting and system performance\n\nTroubleshoot and remediate functionality related incidents","description_format":"text","description_chars":4288,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Footwear","Sporting Goods","Sportswear & Activewear"],"lifecycle":[{"event":"open","at":"2026-11-04T19:19:54Z"},{"event":"close","at":"2026-11-07T02:38:28Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/nike-senior-software-engineer-itc-9","json_url":"https://alion.io/job/nike-senior-software-engineer-itc-9.json","meta":{"generated_at":"2026-11-08T01:07:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2423,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1634},"rest":"https://alion.io/mcp/rest/get_company?id=1634"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnike-senior-software-engineer-itc-9"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnike-senior-software-engineer-itc-9"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnike-senior-software-engineer-itc-9"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nike-senior-software-engineer-itc-9\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnike-senior-software-engineer-itc-9"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3763583}},{"tool":"search_jobs","arguments":{"company":"nike.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3763583},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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