{"id":35856,"url":"https://alion.io/job/nile-bits-software-integration-support-engineer","title":"Software Integration & Support Engineer","company":{"id":8268,"name":"Nile Bits","domain":"nilebits.com","url":"https://alion.io/company/nile-bits","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":["EG"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":98000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":377},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache HTTP Server","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"CI/CD","optional":true},{"name":"Oracle","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-05-25T09:04:29Z","employer_posted_date":"2026-05-25","last_verified_at":"2026-09-30T05:57:53Z","board_verified":true,"closed_at":null,"days_open":128,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":127},"description":"We are seeking a skilled and service-oriented Technical Support & Software Integration Specialist to provide high-quality customer support and deliver seamless software integrations across client environments. In this role, you will work closely with customers, internal development teams, and third-party vendors to ensure successful deployment, configuration, and ongoing optimization of enterprise software solutions.\nThe ideal candidate combines strong technical expertise with excellent communication and problem-solving abilities. This position is well suited to professionals who enjoy troubleshooting complex issues, integrating software with external systems, and helping clients maximize the value of technology solutions. Experience in financial software or wealth management platforms is an advantage.\n Customer Support\nDeliver support services in accordance with established Service Level Agreements (SLAs) and Performance Level Agreements (PLAs).\nTroubleshoot and resolve issues related to software functionality, user access, and system configuration.\nEscalate complex incidents to development or technical teams and monitor progress through resolution.\nDocument issues, root causes, and solutions in the support ticketing system.\nEducate clients on product features, updates, and best practices through documentation, webinars, and virtual meetings.\nSoftware Integration\nGather and analyze client integration requirements.\nInstall, configure, and integrate software solutions with client systems and third-party platforms.\nCollaborate with development teams to design, test, and validate new integrations.\nCreate and maintain business and technical documentation for deployment and integration processes.\nProvide post-implementation support and optimize system performance.\nCross-Functional Collaboration\nServe as the technical liaison between clients, internal teams, and external vendors.\nSupport the sales team by providing technical input during pre-sales discussions.\nShare customer feedback with product and engineering teams to guide future enhancements.\nMaintain and manage software configuration across integrated environments.\nContribute to project analysis and delivery activities when needed.\nContinuous Improvement\nIdentify opportunities to streamline support processes and improve customer satisfaction.\nStay current with emerging technologies, integration methods, and support best practices.\nParticipate in ongoing training to strengthen product and technical knowledge.\n Education\nBachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.\nMaster’s degree is a plus.\nStrong written and spoken English communication skills.\nExperience\n3 to 5 years of experience in technical support, software integration, or service management.\nExperience in enterprise software environments; exposure to financial or wealth management systems is highly desirable.\nProven ability to improve support processes and enhance client satisfaction.\nTechnical Skills\nStrong hands-on experience with Oracle Database, including SQL and PL/SQL.\nExperience with CI/CD pipelines.\nFamiliarity with cloud platforms such as Amazon Web Services (AWS) and Microsoft Azure.\nUnderstanding of microservices architecture.\nExperience with software testing tools, including unit and system-level testing.\nSolid knowledge of software design, development, debugging, and deployment methodologies.\nExperience with Apache Subversion (SVN) and other version control systems.\nProfessional Skills\nStrong analytical and problem-solving capabilities.\nExcellent client-facing, communication, and relationship management skills.\nAbility to manage expectations and resolve conflicts effectively.\nHigh attention to detail and ability to perform under pressure.\nFast learner with a proactive and flexible mindset.\nWillingness to work outside regular business hours when necessary to resolve critical issues.\nWillingness to travel internationally on occasion.\nPreferred Qualifications\nKnowledge of wealth management and financial services processes.\nExperience with enterprise product suites and business-oriented software solutions.\nStrong customer-first mindset with a commitment to delivering exceptional service.\n WHY YOU’LL LOVE US\nAll employees benefits for free (our famous games room, daily breakfast, fruits, coffee and other hot drinks, soft drinks and juices, company days out and parties…)\nSocial insurance\nOpen-door management policy\nFull Medical insurance\nAccommodation and Transportation Allowance\nFriendly environment that values innovation and efficiency\nExciting opportunities for career growth and talent development\nFeedback encouragement\nRecognition and reward programs\nCompetitive salaries and incentives\nFriendly environment\nFlexible and Comfortable schedule\nFun committees\nMonetary rewards\nFun, smart and creative people\nCareer possibilities with growing team\nPaid vacations\nSocial benefits\nFor more information about Nile Bits, please visit our website:\nhttps://www.nilebits.com","description_format":"text","description_chars":5029,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Egypt","iso":"EG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-05-25T09:04:29Z"}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.385,"p_room":0.28,"age_days":127,"expected_fill_days":28,"reasons":["conf:32","velocity","win:tail","crowd:"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nile-bits-software-integration-support-engineer","json_url":"https://alion.io/job/nile-bits-software-integration-support-engineer.json","meta":{"generated_at":"2026-10-01T02:12:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1778,"day_limit":5000,"remaining_today":3222,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}