{"id":4167739,"url":"https://alion.io/job/nilfisk-customer-care-agent","title":"Customer Care Agent","company":{"id":176653,"name":"Nilfisk","domain":"nilfisk.com","url":"https://alion.io/company/nilfisk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":16,"ghost_share":0,"stale_share":0.313,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pinto, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-11-12T13:53:22Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-15T20:52:21Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Consumer Customer Care Agent - French/Dutch | Nilfisk | Madrid\nTemporary position, 6 months (January-June 2027)\nThe office is located close to Calle Núñez de Balboa.\nDo you enjoy helping customers get the most out of their products? Are you fluent in French and/or Dutch? Then join our Consumer Customer Care team in Madrid for our busy season.\nThe team and the position\nYou’ll join our Customer Care team in Madrid, which supports consumers across several European markets.\nYou’ll handle daily customer contacts by phone and email: orders, deliveries, invoicing, returns, repairs and general questions. You’ll work closely with our Sales and Service departments, so you need to understand customer needs and look for solutions. A technical interest is an advantage, since much of the role involves solving product issues.\nYour main tasks\nHandle inbound and outbound calls and emails in a professional and helpful way\nInform customers about prices, availability, open orders and delivery dates\nUse ERP, CRM and online tools to look up accounts, part numbers and descriptions\nSpot commercial opportunities and pass sales or service leads on to the right team\nPrioritise your tasks and help out with other duties when needed\nWho we’re looking for\nFluent in French and/or Dutch, written and spoken. Both is a plus.\nGood English\nExperience in customer service, inside sales or a similar role\nGood IT skills, ideally with SAP or Salesforce\nAn interest in technical products and in giving technical support\nStrong attention to detail, and the ability to plan and handle setbacks\nProactive, solution-oriented and a team player who keeps the customer in focus\nWhat we offer\nA 6-month temporary contract from January to June 2027, covering our full consumer season, in a friendly international team in Madrid.\nLet’s create a cleaner future together\nCleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength - as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.\nAre you ready to make a change for a cleaner future?\nAbout Nilfisk\nNilfisk is a world-leading provider of professional cleaning equipment and services, founded in Denmark in 1906. With approximately 4,500 employees across 45 countries and products sold in over 100 markets, we are committed to developing sustainable cleaning solutions that improve quality of life. We are a proud member of the United Nations Global Compact.\nWe embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.\nJob applicant FAQ\nDo you have questions regarding the recruitment process or alike? 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