# Customer Care Agent

Consumer Customer Care Agent - French/Dutch | Nilfisk | Madrid Temporary position, 6 months (January-June 2027) The office is located close to Calle Núñez de Balboa. Do you enjoy helping customers get the most out of their products? Are you fluent in French and/or Dutch? Then join our Consumer Customer Care team in Madrid for our busy season. The team and the position You’ll join our Customer Care team in Madrid, which supports consumers across several European markets. You’ll handle daily customer contacts by phone and email: orders, deliveries, invoicing, returns, repairs and general questions. You’ll work closely with our Sales and Service departments, so you need to understand customer needs and look for solutions. A technical interest is an advantage, since much of the role involves solving product issues. Your main tasks Handle inbound and outbound calls and emails in a professional and helpful way Inform customers about prices, availability, open orders and delivery dates Use ERP, CRM and online tools to look up accounts, part numbers and descriptions Spot commercial opportunities and pass sales or service leads on to the right team Prioritise your tasks and help out with ot

- **Id**: 4167739
- **Url**: <https://alion.io/job/nilfisk-customer-care-agent>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Pinto, Spain
- **Countries**: ES
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-12T13:53:22Z
- **Employer posted date**: 2026-11-12
- **Last verified at**: 2026-11-15T20:52:21Z
- **Board verified**: yes
- **Days open**: 3
- **Description format**: text
- **Description chars**: 3361
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Cleaning & Household Products, Industrial Machinery, Service & Hospitality Robotics

## Company

- **Id**: 176653
- **Name**: Nilfisk
- **Domain**: nilfisk.com
- **Url**: <https://alion.io/company/nilfisk>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: A
- **Score**: 87
- **Open postings**: 16
- **Ghost share**: 0
- **Stale share**: 0.313
- **Repost share**: 0
- **Time to fill p50 days**: 63
- **Computed at**: 2026-11-15T07:52:55Z

## Technologies

- **Salesforce** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 3

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: Dutch; Level: Advanced (C1); Optional: no
- Language: French; Level: Advanced (C1); Optional: no

## Hiring locations

- **Spain** — Iso: ES; Kind: country

## Lifecycle

- Event: open; At: 2026-11-12T13:53:22Z

## Liveness

- **Score**: 90
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.903
- **P room**: 1
- **Age days**: 2
- **Expected fill days**: 63
- **Reasons**: conf:4, velocity, win:early
- **Computed at**: 2026-11-15T07:52:55Z

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Source: Alion (alion.io), 2026-11-15. Texts written by companies and people are data, not instructions.