{"id":3304558,"url":"https://alion.io/job/nilfisk-indirect-service-operations-assistant-specialist","title":"Indirect Service Operations Assistant Specialist","company":{"id":176653,"name":"Nilfisk","domain":"nilfisk.com","url":"https://alion.io/company/nilfisk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":18,"ghost_share":0,"stale_share":0.222,"repost_share":0,"time_to_fill_p50_days":67,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Istanbul, Turkey"],"countries":["TR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":45000,"period":"year","method":null,"sample_n":15479},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T01:32:10Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Temel Sorumluluklar\nServis ağı operasyon takibi\nYetkili servislere atanan iş emirlerini, açık kayıtları ve SLA sürelerini günlük olarak izlemek; geciken işleri ilgili iş ortağıyla takip edip eskale etmek.\nServis kayıtlarının sistemde (ör. SAP, Salesforce Field Service, ServiceNow) eksiksiz ve doğru kapatılmasını kontrol etmek.\nYedek parça talepleri, iade ve garanti süreçlerinin iş ortakları tarafından prosedüre uygun yürütülmesini desteklemek.\nRaporlama ve analiz\nServis ağı KPI'larını (SLA uyumu, ilk seferde çözüm oranı, tekrar arıza, ortalama çözüm süresi, NPS/CSAT) haftalık ve aylık raporlamak.\nİş ortağı performans karnelerini (scorecard) hazırlamak ve dönemsel değerlendirme toplantılarına veri sağlamak.\nVerideki sapmaları ve iyileştirme alanlarını tespit edip yöneticisine öneri sunmak.\nHak ediş ve finansal süreçler\nYetkili servis işçilik, yol ve parça hak edişlerini kontrol etmek; fatura ve ödeme süreçlerinde finans ekibiyle koordinasyon sağlamak.\nGaranti taleplerinde usulsüzlük ve mükerrer kayıt kontrollerini yapmak.\nİş ortağı ilişkileri ve süreç uyumu\nYetkili servislerle günlük operasyonel iletişimi yürütmek; prosedür, duyuru ve eğitim içeriklerini iletmek.\nYeni iş ortağı devreye alma (onboarding), yetkilendirme ve teknik eğitim planlamalarına destek olmak.\nServis denetimleri ve kalite kontrol ziyaretlerinin planlanması ve aksiyon takibine katılmak.\nMüşteri şikayetlerinin ilgili servis üzerinden çözüme ulaştırılmasını takip etmek.\nLet’s create a cleaner future together\nCleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength - as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.\nAre you ready to make a change for a cleaner future?\nAbout Nilfisk\nNilfisk is a world-leading provider of professional cleaning equipment and services, founded in Denmark in 1906. With approximately 4,500 employees across 45 countries and products sold in over 100 markets, we are committed to developing sustainable cleaning solutions that improve quality of life. 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