{"id":2289087,"url":"https://alion.io/job/nilfisk-technical-service-rep-i","title":"Technical Service Rep I","company":{"id":176653,"name":"Nilfisk","domain":"nilfisk.com","url":"https://alion.io/company/nilfisk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plymouth, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":89000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3289},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-17T00:00:00Z","employer_posted_date":"2026-08-17","last_verified_at":"2026-10-11T17:06:11Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Job Description\nProvides technical assistance, troubleshooting and support for Customers, End Users and District Sales Managers. Responds to customer phone calls regarding technical and troubleshooting questions, as well as product related questions, warranty and repair issues. Responsible for being the first contact for quality assurance and complaint calls and disseminate them to the proper channel to ensure timely resolution. Ensuring that professional customer service is delivered, and high customer satisfaction is achieved. Must have the ability to provide technical support for customer and prospect inquiries and when necessary, escalating technical support assistance and resolutions as required. Ensuring customer technical inquiries and issues are resolved professionally and within established company standards.\nESSENTIAL DUTIES AND RESPONSIBILITIES\nPrimary Responsibility: 70%\n1. Technical Support:\nAnswer internal and external technical/troubleshooting/product/repair/warranty/quality related telephone calls and emails coming into the Customer Service department and respond to inquiries as required.\n\nAssist District Managers with field installations by phone.\n\nAssist Product Manager and Applications Engineer with special projects and product developments.\n\nProvide customers with information to solve their product application inquires/problems/complaints and assist customer in making proper product decisions in order to achieve a high degree of product satisfaction.\n\nPromote company products and goodwill to customers.\n\nAssists customer with understanding of the company’s policies and procedures.\n\nProvide value added level of customer service.\n\nProvide customers with comprehensive information to diagnose and solve their product application inquires/problems/complaints and assist customer in making proper product decisions in order to achieve a high degree of product satisfaction\n\nOther responsibilities:\n3. Quality Assurance and Warranty Administration: 15%\nAct as a liaison for all quality assurance questions and issues.\n\nCommunicate and delegate quality related issues to designated person based on Quality Assurance flow chart.\n\nEnsure follow up and escalate open quality assurance issues as necessary.\n\nCapture data related to product performance / reliability or functional issues.\n\nSupport corrective action process on product performance / reliability or functional issues..\n\nProvide updates on Instruction Manuals to Product Management.\n\nAssist with other customer service duties on an as needed basis.\n\nMINIMUM REQUIREMENTS\nEDUCATION:\nAssociate’s degree in a technical field, mechanical, electrical or automotive technology, or relative work experience.\nEXPERIENCE:\nMinimum of 2 years of related Technical Services, Quality Control or Customer Service experience.\nKNOWLEDGE & PERSONAL ATTRIBUTES:\nFull understanding of customer service philosophy and procedures.\n\nWillingness to take ownership of inquiries and provide resolution.\n\nAbility to be persuasive with customers, keeping customer satisfaction as a guiding factor.\n\nAbility to learn products and markets quickly.\n\nAbility to plan, organize, work independently, prioritize responsibilities and manage multiple tasks.\n\nAbility to analyze problems and solve work related issues.\n\nExcellent oral and written communication skills.\n\nStrong listening skills.\n\nHigh level of attention to detail.\n\nDemonstrated leadership ability.\n\nAbility to interact with all functional areas and all organizational levels.\n\nAble to represent the company to customers at all levels of management.\n\nStrong awareness of different etiquette and cultures in a business setting and willingness to learn.\n\nGood telephone manner to enhance relationships with customers.\n\nA team player who strives to support fellow Tech and Customer Service Representatives.\n\nJob involves working in front of computer screen.\n\nCOMPUTER SKILLS:\nProficiency in use of MS Outlook, Word, and Excel. management program.\n\nWorking knowledge of ERP and CRM . We will train to this.\n\nCapability to learn new software.\n\nLet’s create a cleaner future together\nCleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength - as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.\nAre you ready to make a change for a cleaner future?\nAbout Nilfisk\nNilfisk is a world-leading provider of professional cleaning equipment and services, founded in Denmark in 1906. With approximately 4,500 employees across 45 countries and products sold in over 100 markets, we are committed to developing sustainable cleaning solutions that improve quality of life. We are a proud member of the United Nations Global Compact.\nBenefits\nNilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, 401K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc.\nPay Range $0.00-$240,384.62 per hour.\nThe estimated range indicates the expected hourly pay for this position. It does not include potential bonus incentives such annual or performance bonus’ as well as sales and sales related incentives, or overtime. The actual pay offered may vary based on several factors, including the applicant's qualifications, relevant experience, unique skills, education level, certifications or licenses, differentials, and the location from which they will work. The final pay determination will comply with state or local minimum wage laws applicable to the job's location. We may ultimately pay more or less than the posted range. This range may be modified in the future.\nJob applicant FAQ\nDo you have questions regarding the recruitment process or alike? Please visit our FAQ for job applicants.\nTalent Acquisition Process\nNilfisk does not charge any fee at any stage of the recruitment process. We do not request payment or fees from candidates for any employment-related purpose. If you encounter any such activity, please report it immediately on the Nilfisk Whistleblower website.\nNilfisk is an Equal Opportunity employer. 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