{"id":3396528,"url":"https://alion.io/job/nimble-customer-success-manager","title":"Customer Success Manager","company":{"id":6312,"name":"Nimble","domain":"nimbleway.com","url":"https://alion.io/company/nimbleway","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":180000,"max":230000,"currency":"USD","period":"year","gross":null,"usd_annual":230000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":true},{"name":"Databricks","optional":true}],"status":"live","first_seen_at":"2026-10-28T12:39:27Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T14:15:59Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nThe Strategic Customer Success Manager (CSM) at Nimble is a key post-sales role focused on driving customer adoption, retention, and expansion across our enterprise accounts. You will serve as a trusted partner to senior stakeholders, ensuring customers achieve measurable outcomes using Nimble’s platform.\nIn this role, you’ll connect customer business needs with Nimble’s technical solutions, working closely withProduct, Support, and Engineering to deliver long-term success. You’ll manage complex, multi-stakeholder relationships, proactively mitigate risk, and identify opportunities to grow customer value over time.\nThis role requires a strong blend of technical acumen, enterprise customer empathy, and commercial mindset, along with the ability to advise both technical and business leaders on how Nimble can support their data and growth objectives.\nThe role is 5 days a week at our SF hub\nThis role reports to the Director of Customer Success and salary may land between $180-230k OTE depending on qualifications and experience.\nResponsibilities\nOwn revenue growth and retention for a portfolio of enterprise customers, drive expansion, renewals, and advocacy while reducing churn.\nBuild deep relationships with key stakeholders across data, engineering, product, and BI teams to ensure long-term adoption and value.\nRun QBRs/EBRs with enterprise customers, communicate impact and ROI, and drive executive alignment on strategy and next steps.\nProactively monitor customer health signals (usage, outcomes, risks) and take action to prevent issues before they escalate.\nWork with Product and Solutions/Engineering teams to escalate gaps, share customer feedback, and influence roadmap priorities.\nResponsible for constructing enterprise-wide business cases that demonstrate the clear ROI of moving from fragile legacy web scraping to Nimble’s self-learning Web Search Agents\nForging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers\nRequirements\n6+ years of customer-facing experience in SaaS, including post-sale roles such as Customer Success, or Account Management\n3+ years supporting enterprise customers, ideally in a high-growth startup environment.\nExperience partnering with technical stakeholder teams (e.g., Engineering, Data, AI) in complex enterprise environments.\nStrong technical aptitude, including familiarity with web technologies (HTML/CSS) and comfort troubleshooting via APIs, logs, and workflows.\nFast learner with a curious, proactive mindset - able to ramp quickly on new technologies and become a domain expert.\nExcellent communication and executive presence, with the ability to influence senior and C-level stakeholders.\nAbility to translate technical concepts into clear business value for both technical and non-technical audiences.\nAbout us\nNimble is the company leading the AI web search category. Our products are used by leading businesses in financial services, retail, market intelligence, and coding to build best-in-class AI agents with accurate, auditable programmatic access to the web.\nWe've raised over $70 million from Norwest, Databricks Ventures, Target Global, Square Peg, and others to build expert-level web search for AI. Hundreds of enterprise customers already run on Nimble, and we're forming a world-class team of engineers, researchers, designers, marketers, sellers, and operational experts to achieve our mission.\nWhy join Nimble?\nWork on a deeply technical platform powering real-time AI and enterprise decisions\nHelp define the future of Web Search Agents and live web intelligence\nBuild alongside a sharp, mission-driven team that moves fast, ships often, and takes ownership","description_format":"text","description_chars":3747,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Providers & Datasets","Web Scraping & Proxy Networks"],"lifecycle":[{"event":"open","at":"2026-10-28T12:42:15Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":36,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":230000,"is_top_pay":true},"html_url":"https://alion.io/job/nimble-customer-success-manager","json_url":"https://alion.io/job/nimble-customer-success-manager.json","meta":{"generated_at":"2026-10-29T16:18:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24362,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6312},"rest":"https://alion.io/mcp/rest/get_company?id=6312"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnimble-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnimble-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnimble-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nimble-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnimble-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3396528}},{"tool":"search_jobs","arguments":{"company":"nimbleway.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3396528},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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