Collections Team Manager
Location: Woodstock, Cape Town
Reporting To: Operations Manager
Are you ready to lead a high-performing team and make an impact in a dynamic collection’s environment?
At Nimble Credit Solutions, we believe in empowering our leaders to drive performance, inspire teams, and create an environment where people thrive. Our values - Positive Impact, Get it Done, Find Better Ways, and Do the Right Thing - guide every decision we make.
We’re looking for a results-driven and people-focused Team Manager to join our Cape Town team. If you thrive in fast-paced environments, are passionate about coaching others, and have a solid track record in collections, we’d love to meet you.
Why Join Us?
Growth That Matters: We're passionate about developing leaders. You’ll be empowered to coach, guide, and influence your team - with a clear path for your own professional development too.
Performance-Based Rewards: In addition to your basic salary, you’ll enjoy commission opportunities based on your team’s performance - because when they thrive, you thrive.
Wellbeing Comes Standard: Enjoy peace of mind with a comprehensive benefits package that includes Funeral, Life, Disability, and Medical Cover (post-probation).
A Culture That Cares: At Nimble, we don’t just talk about values - we live them. From celebrating wins to supporting each other through challenges, we’re in this together.
Job Purpose:
To manage the collections, productivity, and administrative performance of a team of Collections Agents, ensuring targets are met while maintaining high-quality standards and supporting team growth.
Key Performance Areas:
Under the guidance of the Operations Manager, you will be responsible for (but not limited to):
- Leading and driving performance across collections, productivity, and quality targets
- Managing daily team activities and ensuring agents are motivated, supported, and equipped to succeed
- Acting as the escalation point for complex queries and customer complaints
- Ensuring compliance with business policies, industry regulations, and legislative requirements
- Conducting regular performance reviews, coaching sessions, and staff development initiatives
- Monitoring and analysing team performance metrics to drive continuous improvement
- Submitting accurate and timeous reporting to management
- Managing all administrative functions related to your team
- Performing ad-hoc duties as required
What You Need:
- Minimum of 2 years’ experience in a Team Management role (Collections experience highly advantageous)
- Proficient in MS Office at an intermediate level:
- MS Word
- MS Excel
- MS Outlook
- Credit and Criminal clear
Skills, Knowledge & Attributes:
Strong financial acumen and understanding of collections metrics
Performance-driven and target-oriented
Skilled in conflict management and problem-solving
Proactive team player with strong leadership presence
Excellent administrative and time management discipline
Strong communication and interpersonal skills
Ability to give and receive feedback constructively
Committed to customer-centric behaviour (TCF principles)
High attention to detail and organisational excellence
Willingness to learn and continuously improve
Remuneration & Benefits:
- Competitive basic salary
- Commission earning potential
- Benefits fully funded by Nimble:
- Funeral Cover
- Life Cover
- Disability Cover
- Medical Cover (effective after successful completion of probation)
Working Hours:
- Monday - Friday
- Up to 9 hours/day (when not working Saturday)
- Up to 8 hours/day (when working Saturday)
- Shifted between 07:00 - 20:30, as agreed with management
- Saturdays
- Maximum of 2 Saturdays per month
- Shifted between 08:00 - 14:00, as agreed with management
Ready to Apply?
- Apply today and take the next step in your career with us. Let’s shape the future of Nimble together.
- Shortlisted applicants will be contacted for an interview (telephonically or in-person).
This position is open in line with the Nimble Group Employment Equity Plan.