{"id":3460768,"url":"https://alion.io/job/ninja-partner-support-specialist","title":"Partner Support Specialist","company":{"id":669198,"name":"Ninja","domain":"ananinja.com","url":"https://alion.io/company/ananinja","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-29T13:47:04Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T16:09:05Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We are looking for a Partner Support Specialist to support our restaurant partners and help resolve their day-to-day operational issues. You will be a key point of contact for partner inquiries, coordinating with internal teams and following up to ensure timely resolution.\nResponsibilities\nRespond to restaurant partners’ inquiries and complaints professionally.\nSupport partners with issues related to orders, the platform, and daily operations.\nCoordinate with relevant internal teams to resolve issues and keep partners informed.\nRecord and track partner issues, ensuring follow-up until resolution.\nMaintain accurate partner records and prepare tracking reports using Excel.\nBuild positive relationships with restaurant partners through reliable and responsive support.\nRequirements\nPrevious experience in customer service or customer support.\nGood working knowledge of Microsoft Excel.\nStrong communication and problem-solving skills.\nAbility to handle complaints professionally and manage multiple requests.\nStrong organizational skills and attention to detail.\nExperience in food delivery, restaurant operations, or partner support is a plus.","description_format":"text","description_chars":1150,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-10-29T13:47:04Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":34,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/ninja-partner-support-specialist","json_url":"https://alion.io/job/ninja-partner-support-specialist.json","meta":{"generated_at":"2026-10-30T18:58:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8248,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669198},"rest":"https://alion.io/mcp/rest/get_company?id=669198"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fninja-partner-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fninja-partner-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fninja-partner-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ninja-partner-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fninja-partner-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3460768}},{"tool":"search_jobs","arguments":{"company":"ananinja.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3460768},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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