{"id":1941273,"url":"https://alion.io/job/ninja-van-regional-associate-cross-border-sea-freight","title":"Regional Associate, Cross Border (Sea Freight)","company":{"id":6236,"name":"Ninja Van","domain":"ninjavan.co","url":"https://alion.io/company/ninja-van","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":60,"open_postings":103,"ghost_share":0.67,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Subang Jaya, 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schedules, and documentation requirements.\nRespond to customer inquiries via phone, email, or in-person in a timely and professional manner.\nCoordinate with internal departments (e.g., Solution, Sales, and Finance) to ensure smooth execution of orders.\nUpdate FMS system timely.\nValidate supplier/agent invoice and submit to finance timely.\nBuild and maintain strong relationships with customers to encourage repeat business.\nHandle customer complaints and complex issues, providing effective and timely resolutions.\nEnsure all necessary documentation (e.g., B/L, customs forms, ISF Filing, AMS Filing, Shipping note, booking confirmation etc.) is completed accurately and submitted on time.\nPrepare and review import/export customs clearance documentation, ensure all shipments comply with local customs and regulatory requirements and company policies.\nMonitor and improve the overall customer service process to enhance efficiency and customer satisfaction.Provide feedback to management on ways to improve customer service processes and procedures.\n\nHandle standard operational disruptions and first-level customer escalations independently, applying corrective actions and escalating complex anomaliesto the Manager.\nWork closely with other departments (e.g., operations, logistics, finance) to resolve any shipment-related problems.\nAssist in gathering weekly/monthly operational data and preparing basic reporting slides.\nIdentify recurring operational bottlenecks and suggest practical workflow improvements to enhance customer satisfaction.\nJob Requirement:\n1-2 years of operational or customer service experience in sea freight/freight forwarding.\nGood understanding of basic import and export documentation and sea freight workflows.\nAdvantage: Familiarity with Malaysia customs clearance processes (import/export) and hands-on experience preparing customs declaration documents/paperwork for client review is a strong plus.\nProficiency in customer service software, CRM systems, and Microsoft Office Suite.\nIn-depth knowledge of international sea freight shipping regulations and documentation.\nGood problem-solving skills.\nAbility to work under pressure and manage multiple priorities.\nCustomer-focused with a commitment to delivering high-quality service.\nDetail-oriented, eager to learn, strong organizational and analytical skills.\nProactive and self-motivated with a strategic mindset.\nPrepare, verify & process customs declaration documents (ie: K1, K2, K3, K8, K9, ZB1, ZB4 and etc.)\nFamiliar with Royal Malaysian Customs Department (JKDM) procedures and requirements.\nPrefer candidates who hold a relevant Customs licence/certification (e.g., KLK) and have hands-on experience in customs clearance\nEnsure Customs documentation is complete, accurate and submitted within the required timeline.\nCoordinate with customers, vendors, freight forwarders, carriers and Customs authorities to resolve clearance issues.\nPrefer candidates who are able to read 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