{"id":2747071,"url":"https://alion.io/job/ninjaholdings-strategy-operations-manager","title":"Strategy & Operations Manager","company":{"id":690164,"name":"NINJAHOLDINGS","domain":"ninjaholdings.com","url":"https://alion.io/company/ninjaholdings","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":97000,"max_usd":176000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":832},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-16T19:59:45Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-04T23:36:35Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Founded in 2017, NinjaHoldings works to give everyday Americans better access to financial services than traditional institutions typically provide. Through our CreditNinja and NinjaCard brands, we offer digital banking and lending products designed for consumers often overlooked, paired with incentives that support long-term financial improvement. Our Edge brand extends this expertise to other companies, providing underwriting, fraud detection, and analytics services. Headquartered in Chicago with a distributed global workforce, we are a lean, growing organization committed to advancing consumer finance in the US.\nJob Summary\nThe Manager, Strategy & Operations drives business growth through operational efficiency, strategic execution, and cross-functional project leadership. This role identifies opportunities to improve processes and performance, translates business needs into actionable requirements, and leads initiatives from initial discovery through implementation and ongoing optimization. The ideal candidate is a data-driven, hands-on operator with strong product management skills who can navigate ambiguity, bring structure to complex problems, and partner effectively across Product, Engineering, Risk, Compliance, Finance, Marketing, and other functions to deliver measurable business outcomes.\nKey Responsibilities:\nIdentify new business opportunities, optimize existing products, and evaluate business performance to uncover opportunities for growth and operational improvement\nTranslate business objectives into clear project plans, product requirements, user stories, and success metrics\nEvaluate existing business processes, products, and operational workflows to identify inefficiencies, bottlenecks, and opportunities for optimization\nOwn cross-functional initiatives from problem identification and requirements gathering through prioritization, development, testing, launch, and post-launch evaluation\nPartner with business stakeholders, Product, and Engineering to define requirements, align priorities, resolve dependencies, and ensure solutions meet business needs\nUse data and business insights to develop recommendations, build business cases, and prioritize high-impact initiatives\nManage project timelines, deliverables, and stakeholder communications to ensure initiatives remain on track and deliver intended results\nDesign and implement scalable operational processes that improve efficiency, customer experience, and business performance\nMonitor the performance of implemented solutions, measure results against defined success metrics, and identify opportunities for continued optimization\nCollaborate with Risk, Compliance, Finance, Marketing, and other teams to ensure initiatives align with business objectives and operational requirements\nIdeal Candidate Will Have:\n6+ years of experience in strategy, operations, product management, business analysis, management consulting, or a high-growth fintech/startup environment\nDemonstrated experience managing cross-functional projects and driving initiatives from concept through execution\nStrong product management skills, including requirements gathering, writing user stories, defining acceptance criteria, prioritizing work, and coordinating with technical teams\nStrong analytical and problem-solving skills, with the ability to translate ambiguous business problems into structured plans and actionable recommendations\nExperience using data to evaluate business performance, identify improvement opportunities, and measure the impact of initiatives\nExcellent communication, stakeholder management, and project management abilities\nAbility to manage multiple priorities, work independently, and drive results in a fast\u0002paced environment\nPrior fintech, payments, lending, or financial services experience is highly preferred\nExperience with SQL, business intelligence tools, process automation, or workflow optimization is a plus\nBenefits & Perks:\nFlexible Paid Time Off\nHealth Benefits with generous medical, dental and vision insurance plans\n401(k) with matching contribution\nPaid Family Leave\nAnnual Wellness & WFH Subsidies\nEmployee Referral Program\nRemote first culture with convenient downtown office in the heart of the city\nIMPORTANT NOTICE:\nPlease carefully review communications to ensure that they are from the official Breezy applicant tracking platform (@breezy-mail.com) or an official NinjaHoldings brand email: @ninjaholdings.com, @creditninja.com, @ninjacard.com, or @edgescore.com. If you have been contacted regarding a job opening at NinjaHoldings from any other email address, including similar email variations, this is NOT a trusted source. We recommend that you refrain from responding to suspicious emails and file a complaint with the FBI's Internet Crime Complaint Center (IC3) at https://www.ic3.gov. For questions or to confirm the authenticity of a communication, please email hr @ninjaholdings.com.","description_format":"text","description_chars":4928,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-10-16T22:41:06Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.9,"age_days":18,"expected_fill_days":37,"reasons":["conf:3","win:mid"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/ninjaholdings-strategy-operations-manager","json_url":"https://alion.io/job/ninjaholdings-strategy-operations-manager.json","meta":{"generated_at":"2026-11-05T02:56:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3942,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":690164},"rest":"https://alion.io/mcp/rest/get_company?id=690164"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fninjaholdings-strategy-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fninjaholdings-strategy-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fninjaholdings-strategy-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ninjaholdings-strategy-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fninjaholdings-strategy-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2747071}},{"tool":"search_jobs","arguments":{"company":"ninjaholdings.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2747071},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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