{"id":2301140,"url":"https://alion.io/job/ninjaone-associate-solutions-engineer-german","title":"Associate Solutions Engineer - German","company":{"id":782,"name":"NinjaOne","domain":"ninjaone.com","url":"https://alion.io/company/ninjaone","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":115000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-11T21:06:25Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T03:47:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nAbout the Role\nAs an Associate Solutions Engineer at NinjaOne you will play a critical role in the customer lifecycle from early sales software trials to 30 days post implementation. In your role you will be front line response to customer inquiries through email, phone and ticketing systems (ZenDesk) and will evaluate complexity of requests, supply instruction and documentation to clients in a timely manner or escalate to support or senior sales engineers. Through your service, organized project management and knowledge, potential customers will have an opportunity to see and feel what our world-class support experience is all about. As an integral part of the team, you will streamline the onboarding experience and shorten the time to customers going live on our platform, while delivering an exceptional service experience.\nLocation - Berlin, Germany\nWhat You’ll be Doing\nGuide our customers through the implementation of the NinjaOne solution\nWork closely with our sales teams to understand customer requirements and provide sales support\nPartner with our account management department to meet the needs of our existing customers\nTake initiative and provide prompt, accurate follow-up to tickets and support calls\nCollaborate with cross-functional teams to resolve critical product issues, develop solutions to minimize cycle time for problem resolution and make improvements for future releases\nShare knowledge of issues and corresponding resolutions or workarounds with partner teams such as the creation of new knowledge base articles\nWork a set schedule Monday - Friday 9am - 6pm Berlin time\nOther duties as needed\nAbout You\nAt least 2 years' experience in a customer service-related position\nFluent in German and English\nPrevious experience with IT software helpful, but not required\nProficient in Windows (Windows registry, services, etc.) and have working knowledge of Linux/Mac\nYou exercise sound judgment and prioritize based on customer impact\nAs a lifelong learner you are adaptable to new technologies and embrace change\nPolished verbal and written communication skills that deliver messages with a customer first mindset\nYou can work independently and with a team in a global environment\nAbility to efficiently multi-task with several tools, work independently and prioritize tasks, honor rules of engagement and follow policies, processes and procedures\nYou are highly organized\nExperience with ZenDesk or other CRM ticketing software preferred\nDriven and self-motivated you; you set the pace for yourself and others around you\nCustomers, clients and teammates see you as a problem solver that brings all the details to the solution\nEmpathy, patience and a sense of humor - we work hard and have fun doing it!\nAbout Us\nNinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.\nThe NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.\nNinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.\nWhat You’ll Love\nGrow personally and professionally with one of the fastest growing companies\nEnjoy your lunch covered by NinjaOne 3 times/week at the office\nAccess to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)\nDevelop your skills through our renowned training platform\nReceive competitive compensation \nCollaborate with a curious, kind, international and intercultural workforce \nEnjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)\nAdditional Information\nThis position is NOT eligible for Visa sponsorship.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.","description_format":"text","description_chars":4275,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Service & Asset Management","RMM & MSP Software","Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-10-11T21:06:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-12T04:25:31Z"},"pay":null,"html_url":"https://alion.io/job/ninjaone-associate-solutions-engineer-german","json_url":"https://alion.io/job/ninjaone-associate-solutions-engineer-german.json","meta":{"generated_at":"2026-10-12T04:25:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6961,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":782},"rest":"https://alion.io/mcp/rest/get_company?id=782"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fninjaone-associate-solutions-engineer-german"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fninjaone-associate-solutions-engineer-german"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fninjaone-associate-solutions-engineer-german"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ninjaone-associate-solutions-engineer-german\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fninjaone-associate-solutions-engineer-german"}]}