{"id":2300641,"url":"https://alion.io/job/ninjaone-customer-success-manager-german","title":"Customer Success Manager - German","company":{"id":782,"name":"NinjaOne","domain":"ninjaone.com","url":"https://alion.io/company/ninjaone","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":75000,"period":"year","method":"role_country_seniority_unknown","sample_n":196},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-11T21:06:25Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-21T15:38:49Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Description\nAbout the Role\nOver the last seven years our product has exploded in the market with year over year revenue growth. Today thousands of customers love and trust NinjaOne. We’re scaling our Customer Success Management team to proactively drive adoption across our existing customer base through onboarding, upselling and cross selling. You’ll advocate for your partners internally and focus on an outstanding customer experience. As a NinjaOne Customer Success Manager you will be responsible for building and maintaining strong, long-lasting customer relationships. You will become the trusted advisor and “go-to” person for your partners and will focus on helping them to succeed with their business objectives.\nLocation - Berlin, Germany\nWhat You'll be Doing\nWork along with a pre-defined group of our largest and most important customers; Establish connections to partners ranging from support agents to CxOs\nBe the Trusted Advisor to the customer, going the extra mile to ensure they are leveraging our solution effectively\nAnalyze product usage data to actively take necessary actions to improve product adoption and reduce churn; Evangelize and guide customers to implement improvements\nAs the “single point of contact” for your partners, you will build relationships to identify, qualify, sort, and develop your own cross sell and upsell opportunities\nUtilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately\nOther duties as needed\nAbout You\nYou have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections\nAs a customer advocate and product expert, you excel at influencing and inspiring customers - with the ultimate goal of developing more NinjaOne disciples\nResilient and calm you are able to see customers through issues and escalations\nAs an experienced Customer Success Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey\nYou are fluent in German and English\nYou combine an analytical mindset with a can-do attitude; You can identify root causes and develop adequate solutions quickly\nCustomer-minded, always trying to provide the most value possible\nExcited by working in an ever-evolving and fluid solution-focused environment\nHigh levels of organization in your workflows - you understand what it means to be responsible for a strategic customer portfolio and to prioritize your time across all of your customers\nA passion for partnership and collaboration! You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, and Professional Services)\nGreat Plus: Experienced in the SaaS/cloud industry or within the IT industry specifically\nAbout Us\nNinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.\nThe NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.\nNinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.\nWhat You’ll Love\nGrow personally and professionally with one of the fastest growing companies\nEnjoy your lunch covered by NinjaOne 3 times/week at the office\nAccess to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)\nDevelop your skills through our renowned training platform\nReceive competitive compensation\nCollaborate with a curious, kind, international and intercultural workforce\nEnjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)\nAdditional Information\nThis position is NOT eligible for Visa sponsorship.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. 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