{"id":2300635,"url":"https://alion.io/job/ninjaone-customer-success-manager","title":"Customer Success Manager","company":{"id":782,"name":"NinjaOne","domain":"ninjaone.com","url":"https://alion.io/company/ninjaone","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-11T21:06:25Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-26T00:03:21Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Description\nAbout the Role\nAs aNinjaOneCustomer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build andmaintainstrong, long-lasting customer relationships. As the Customer SuccessManageryou will be the expert in best practices and product adoption negotiating contracts and offeringadditionalproducts and services to help the customer recognize the benefits ofNinjaOne’sSolutions while growing and maximizing profit for the company.\nLocation-Hybrid in Tampa, FL or Austin, TX- (In the office 4 days per week Mon, Tues, Thurs, & Friday)\nWhatYou’llbe Doing\nYou willbe responsible forgrowing your individual book of business within your portfolio of existing accounts\n\nProactively engage and reach out to your accounts on a regular basis\n\nAs the “single point of contact” for those accounts, you will build relationships toidentify, qualify, sort, and develop your own cross-sell and up-sell opportunities\n\nCommunicate with customers and react to client requirements quickly and efficiently\n\nAnalyze and understand the customer needs to present a solution that meets the customer requirements\n\nNurture, build, andmaintainstrong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities\n\nResearch and document relevant contact information for existing leads in Salesforce\n\nUtilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and informationregardingthe opportunity is communicated appropriately\n\nMaintain knowledge of market conditions and competitive activities\n\nOther duties as needed\n\nAbout You\nYou have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections\n\nAs customer advocate and product expert you excel at influencing and inspiring customers\n\nPolished verbal and written communication skills\n\nResilient and calm, youare able toguide customers through issues and escalations\n\nYou have a proventrack recordin achieving andmaintainingsales targets\n\nYou have extensive IT knowledge\n\nBachelor’s degree (preferred)\n\nAs an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey\n\nAbout us\nNinjaOneunifies IT to simplify work fornearly40,000customersin 140+ countries.\nTheNinjaOneUnified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employeesa greattechnology experience at work.\nNinjaOneis obsessed with customer success and hasretaineda 98% customer satisfaction score for more than 5 years.\nWhatYou’llLove\nWe are a collaborative, kind, and curious community.\nWe honor your flexibility needs with full-timework that ishybrid remote.\nWe have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.\nWe help you prepare for your financial future with our 401(k) plan.\nWe prioritize your work-life balance with our unlimited PTO.\nWe reward your work with opportunities for growth and advancement.\nAdditional Information\nThis position is NOT eligible for Visa sponsorship.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. 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