{"id":2300656,"url":"https://alion.io/job/ninjaone-manager-customer-success","title":"Manager, Customer Success","company":{"id":782,"name":"NinjaOne","domain":"ninjaone.com","url":"https://alion.io/company/ninjaone","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1114},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-11T21:06:25Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-16T04:40:05Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Description\nAbout the Role\nAs NinjaOne continues its remarkable growth journey, we are seeking a dynamic Manager of Customer Success to lead and inspire a team of Account Managers. This role is critical in driving the success of our customer relationships, ensuring exceptional service, and achieving growth targets. You will play a pivotal role in shaping our account management strategies and fostering a customer-centric culture within the team. As a Manager, Customer Success, you will be responsible for overseeing the performance of your team, ensuring they build and maintain strong, long-lasting customer relationships and achieve their business objectives.\nLocation: Hybrid remote in Tampa, FL. In the office 4-days per week.\nWhat You’ll be Doing\nTeam Leadership and Development:\nHire, lead, mentor, and develop a team of Account Managers, providing guidance and support to help them achieve their goals. \nSet and maintain KPIs and performance targets, conduct regular performance reviews and check-ins, and create development plans to boost team skills and growth, supported by continuous training and resource sharing. \nFoster a collaborative and high-performance culture within the team, promoting accountability, creativity, and continuous improvement. \nStrategic Account Management:\nOversee the management of a portfolio of our largest and most important customers, ensuring high levels of satisfaction and retention. \nEstablish and maintain executive-level relationships with key customers, acting as a trusted advisor and point of escalation. \nAnalyze product usage data and customer feedback to identify trends, opportunities for improvement, and potential risks. Implement strategies to enhance product adoption and reduce churn. \nDrive Customer Growth:\nDevelop and execute strategic plans to identify and capitalize on renewals, cross-sell and up-sell opportunities within the customer base. \nEstablish and uphold KPIs that ensure the team conducts regular check-ins and touchpoints with customers, addressing their needs and capturing opportunities for additional expansion and growth. \nCollaborate with Sales, Marketing, Product, Support, and Services teams to drive customer success and optimize the customer journey. \nOperational Excellence:\nUtilize Salesforce to track team activities, forecast opportunities, and communicate account status and progress accurately. \nMaintain detailed records of team performance, customer interactions, KPI's and growth metrics. Regularly report on these metrics to senior management to facilitate data-driven decisions. \nImplement best practices for account management processes, ensuring consistency, efficiency, and scalability. \nCustomer Advocacy:\nAct as a customer advocate, championing their needs and feedback within the organization. \nInfluence and inspire customers by presenting tailored solutions that drive their success and loyalty. \nProactively resolve customer issues and escalations, ensuring a high level of customer satisfaction. \nOther duties as needed. \nAbout You\n2-3 years' experience as an Account Manager or Customer Success Manager in the b2b SaaS space. \nProven people leadership experience directly managing a team of Account Managers or similar customer-facing roles. \nExceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections. \nStrong analytical mindset with the ability to identify root causes and develop adequate solutions quickly. \nCustomer-focused, with a passion for providing exceptional service and value. \nHigh levels of organization and the ability to prioritize tasks effectively. \nAbility to work collaboratively with cross-functional teams and influence without direct authority. \nExcellent written and verbal communication skills. \nExperience in the SaaS/cloud industry or within the IT industry is a plus. \nExperience with Salesforce, \nYou align with the demonstrated values that have made Ninja great: Curiosity, Integrity, Kindness, Humility, Innovation, and are committed to reinforcing and growing this mindset on your teams. \nAbout us\nNinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.\nThe NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.\nNinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.\nWhat You’ll Love \nWe are a collaborative, kind, and curious community.\nWe honor your flexibility needs with full-time work that is hybrid remote.\nWe have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.\nWe help you prepare for your financial future with our 401(k) plan.\nWe prioritize your work-life balance with our unlimited PTO.\nWe reward your work with opportunities for growth and advancement.\nAdditional Information\nThis position is NOT eligible for Visa sponsorship.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.","description_format":"text","description_chars":5539,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":true,"education":null,"security_clearance":false,"languages":[]},"benefits":["Unlimited PTO","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Service & Asset Management","RMM & MSP Software","Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-10-11T21:06:25Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":192500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":29,"reasons":["conf:3","velocity","win:early","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/ninjaone-manager-customer-success","json_url":"https://alion.io/job/ninjaone-manager-customer-success.json","meta":{"generated_at":"2026-10-16T04:54:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1948,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":782},"rest":"https://alion.io/mcp/rest/get_company?id=782"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fninjaone-manager-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fninjaone-manager-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fninjaone-manager-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ninjaone-manager-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fninjaone-manager-customer-success"}]}