{"id":2301212,"url":"https://alion.io/job/ninjaone-technical-support-specialist-italian","title":"Technical Support Specialist - Italian","company":{"id":782,"name":"NinjaOne","domain":"ninjaone.com","url":"https://alion.io/company/ninjaone","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":["DE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":89000,"period":"year","method":"role_seniority_country_cell","sample_n":13},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-11T21:06:25Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-23T07:20:35Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Description\nAbout the Role\nAs a NinjaOneTechnical Support Specialist, you will work alongside our multinational industry-leading product Support Team to provide transformative customer experiences. You will prioritize customer calls and email correspondence under the guidance of Support Leadership while taking ownership of customer issues and utilizing resources provided to ensure high-quality customer service interactions.\nLocation - Berlin, Germany\nWhat You’ll be Doing\nMust be able to work a set schedule during office hours Monday to Friday\nTake initiative and provide prompt, accurate follow-up to tickets and support calls\nAbility to flourish under limited supervision\nMust be fluent in Windows troubleshooting\nFluency in Mac troubleshooting a plus\nExperience with Linux troubleshooting desired\nCollaborate with Engineering, Customer Success, QA, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases\nCreate and deliver product or technology training to internal and external partner teams (frontline tech support reps, resellers, distributors, etc)\nShare knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles)\nOther duties as needed\nAbout You \nFluent in Italian and English\nExcellent oral and verbal communication skills are a must\nA Bachelor's degree in Computer Science and/or equivalent work experience\nAt least 2 years prior experience in a customer service/support-related position\nProficient in Windows (Windows registry, services, etc), working knowledge of MacOS, and a general understanding of Linux distributions a plus\nPrevious experience with Zendesk is a plus\nAble to exercise good judgment of priority based on customer impact\nAdaptable to new technologies and processes\nStrong interpersonal skills so as to be able to work in a team-oriented environment\nUnderstanding of any virtualization platform, basic networking\nPrevious experience with RMM software is helpful, but not required\nA good sense of humor\nYou enjoy the technical support environment\nYou enjoy taking ownership and watching your efforts make a difference\nPolish / German / Dutch / Spanish / French is a plus \nAbout Us \n\nNinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. \nThe NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. \nNinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.\nWhat You’ll Love \n\nHybrid office options enable you to successfully balance your personal life and your job\nGrow personally and professionally with one of the fastest growing companies\nEnjoy your lunch covered by NinjaOne3 times/week at the office\nAccess to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)\nDevelop your skills through our renowned training platform\nReceive competitive compensation\nCollaborate with a curious, kind, international and intercultural workforce\nEnjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)\nAdditional Information\nThis position is NOT eligible for Visa sponsorship.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. 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