{"id":2557844,"url":"https://alion.io/job/ninjatrader-client-services-representative-portuguese","title":"Client Services Representative, Portuguese","company":{"id":454381,"name":"Ninjatrader","domain":"ninjatrader.com","url":"https://alion.io/company/ninjatrader-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":76,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":78,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1114},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Gmail","optional":false},{"name":"Jira","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-14T17:24:26Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-19T23:44:37Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Disclaimer: Please be advised that the most accurate and up-to-date information about our open roles-including job descriptions, compensation, and benefits-can only be guaranteed on our official job board. For the latest listings and details, please visit: https://job-boards.greenhouse.io/ninjatrader.\nJOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD\nWelcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're empowering traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence. \nOur growth story is nothing short of exhilarating. Since 2003, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts, our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide. \nBut we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders. \nSo, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees. \nJoin us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world. \nWhat you'll do:\nOur Client Services Team is the front line of support for thousands of NinjaTrader clients worldwide, helping them get the most out of our trading platform and services. As a Client Services Representative, you'll report to a Team Lead-Client Services and combine real-time problem solving with genuine care for customers, resolving account and technology-related issues to deliver a world-class experience for traders around the globe.\nIn this role you will:\nLeverage phone, chat and email to help resolve client support inquiries regarding their account and our platform in both English and Spanish.\nAssist clients with various inquiries such as account setup, technical support, troubleshooting accounts, and treasury-related items\nEducate and empower customers to get the most out of the NinjaTrader product line\nBecome a power user of Gmail, Confluence, Jira, and other productivity applications\nEfficiently and accurately manage customer data using Salesforce\nCollaborate with internal teams including our Trade Desk, Technical Support, and Compliance teams\nIdentify and communicate emerging client needs and feature requests to management and other internal teams\nGuide clients in navigating the world of commodity futures and NinjaTrader’s services\nAssist management in creating and revising policies based on customer feedback\nRegularly assist with beta testing new software updates\nWhat you'll need:\nStrong computer skills and the ability to learn complex systems quickly\nEmpathy and the ability to connect with customers while showing genuine care for their issues\nAbility to explain complex information or instructions in a simple, understandable way\nStrong time management skills with the ability to follow up on multiple issues and customer service requests\nExcellent written and verbal communication skills\nTech-savvy mindset with the ability to troubleshoot computer issues directly with clients\nWritten and spoken fluency in Portuguese\nBonus Points for:\nA minimum of 1 year of customer service experience, preferably in a high-volume technology company\nPrior experience with CRM software and customer service ticketing software\nFamiliarity with the trading industry\nCompensation:\nThe salary for this role will be $54,000.00 USD. In addition, this position will also receive an annual target bonus of 4%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).\nSalary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401(k) plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year plus seven paid holidays.\nLocation:\nThis role is based in Chicago, IL. We are not open to remote candidates for this role.\nHybrid:\nFor Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:\n20 additional flex remote days annually\n6 Company Wide Office-Optional weeks tied to major holidays\nOur Core Benefits Include:\nGenerous PTO\n7 Paid Holidays Annually + 5 Conditional Holidays Annually\n1 Service Day Annually\n401k with 3.5% Company Match\nPaid Parental Bonding Leave\nHealth, Vision, Dental Coverage\nLife and Disability Insurance Covered 100% by NinjaTrader\nWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. 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