{"id":1135934,"url":"https://alion.io/job/nintex-customer-success-manager-2","title":"Customer Success Manager","company":{"id":58706,"name":"Nintex","domain":"nintex.com","url":"https://alion.io/company/nintex","size_band":"201-500","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":11,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":119,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":110000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":465},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-09-23T07:15:36Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T13:59:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Nintex:\nNintex, the possibility engine™, helps companies unlock the power of endless possibilities. Today, more than 8,500 public and private sector organizations across more than 100 countries turn to the Nintex platform to automate how work gets done, remove friction from business processes, and unlock the full potential of their people. \nWe are a diverse global team who - together - leaps into challenges, seizes opportunities, and lifts each other up as we adapt and build towards one common purpose: helping companies unlock the power of endless possibilities. \nAbout the role:\nThe Customer Success Manager (CSM) is responsible fordriving product adoption and maximizing customer value to support retention. The CSM manages day-to-day customer health and engagement, fostering growth through regular interactions, actionable insights, and telemetry data, while collaborating cross-functionally to ensure smooth execution of success plans. \nYour contribution will be:\nTerritory & Account Planning \nCo-create success plans aligned with customer goals, lifecycle maturity, and long-term value realization \nDeliver telemetry-driven insights on adoption, usage, and whitespace to inform retention and growth strategies \nMaintain continuous engagement through feedback loops, sentiment tracking, and milestone alignment \n Onboarding & Enablement \nCreate onboarding plan and lead onboarding, facilitate training, and early adoption \nDeliver key check-ins (e.g., 30/90-day) to ensure progress, alignment, and issue resolution \nSurface blockers, collect feedback, and drive resolution \nAct as the voice of the customer internally, influencing product and success strategy \nTransition to steady state with clear success metrics and hand-off documentation \n Relationship Development \nBuild trusted relationships with day-to-day users, champions, LOB leaders, and operational leaders \nIdentify new champions and nurture them into internal advocates \nFlag opportunities to deepen engagements via advocacy \n Value Realization & Adoption \nTrack usage, adoption, and health to highlight business outcomes, ROI, gaps, opportunities and to flag risks \nDevelop success plans to close gaps in adoption and ensure full value realization \nGather and share product-specific feedback \nProactively resolve challenges and escalations \nDeliver CBR-ready scorecards, success metrics and future state recommendations \n Renewals \nSupport renewal motion with data-driven insights on product value and usage health \nOwn 180/270/300/330-day health reviews and risk mitigation plans for renewals \nProactively identify churn signals and implements turnaround plays \nDocument and share adoption success stories to support renewal messaging \n Expansion \nIdentify unmet use cases, product gaps, or business needs to drive growth \nCollaborate with AD to validate and position expansion opportunities using adoption data and customer outcomes \nBuild success plans that align new product adoption with customer business outcomes \nTrack expansion execution, post-sale enablement, and early success indicators \n Modernization \nSurface modernization as a strategic initiative during value realization or adoption checkpoints \nShare usage data and pain points that support the need for modernization \nReinforce business value during the transition and supports change management planning with the customer\nTo be successful,we think you need:\nBachelor’s degree in related field or equivalent combination of education and experience \n3-5 years of experience in Customer Success, Account Management, or related customer-facing roles, ideally in SaaS or technology environments \nExperience with Salesforce \nExperience with Gong is a plus \nDiscover #LifeAtNintex \nHear from our current customer success team and learn how you grow your career with learning & progression whilst working to support customers across the globe. \nHear from Sam, current customer success manager based in Johannesburg: https://tr.ee/Bc39CaT5Xl \nDiscover all that #LifeAtNintex has to offer \nFollow Nintex on LinkedIn \nFollow Nintex on Instagram \nSubscribe to our #LifeAtNintex Linktree \nWhat’sin it for you?\nNintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.\nWhile our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including \nGlobal Gratitude and Recharge Days\nFlexible, paid time off policy\nEmployee wellness programs and counseling resources\nMeaningful peer recognition and awards\nPaid parental leave\nInvention/patenting assistance\nCommunity impact, paid volunteer time, and opportunities\nIntercultural learning and celebration\nMultiple tools through which to learn and grow, and an incredible global community \nView more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf. \n We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.","description_format":"text","description_chars":5147,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Parental leave","Wellness"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","Business Process Automation (BPA)"],"lifecycle":[{"event":"open","at":"2026-09-23T08:04:19Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":119,"reasons":["conf:1","win:early"],"computed_at":"2026-09-23T15:26:19Z"},"pay":null,"html_url":"https://alion.io/job/nintex-customer-success-manager-2","json_url":"https://alion.io/job/nintex-customer-success-manager-2.json","meta":{"generated_at":"2026-09-23T15:26:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}