{"id":1144005,"url":"https://alion.io/job/nintex-senior-customer-success-manager-public-sector","title":"Senior Customer Success Manager - Public Sector","company":{"id":58706,"name":"Nintex","domain":"nintex.com","url":"https://alion.io/company/nintex","size_band":"201-500","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":119,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":78000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-23T13:57:36Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T17:14:59Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Nintex:\nAt Nintex, we are transforming the way people work, everywhere. \nAs the global standard for process intelligence and automation, we'retrusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizingbusiness processes quickly and efficiently.We improve their lives through the technology we build.\nWe are committed to fostering a workplace that supports amazing people in doing their very bestwork every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go. \nAbout the role:\nThe Senior Customer Success Manager (Sr CSM) is responsible for driving product adoption, value realization, and retention at scale across a broader and more complex customer portfolio. The Sr CSM proactively manages customer health and engagement using usage telemetry, adoption signals, and actionable insights to prioritize intervention, mitigate risk, and drive growth. This role operates with a high degree of autonomy and partners cross-functionally to execute repeatable success plays and ensure consistent, data-driven customer outcomes. \nYour contribution will be:\nTerritory & Account Planning \nCo-create success plans aligned with customer goals, lifecycle maturity, and long-term value realization \nDeliver executive-ready, telemetry-driven insights on adoption, usage, and whitespace to inform retention and growth strategies \nMaintain continuous engagement through feedback loops, sentiment tracking, and milestone alignment across a portfolio of accounts \nAnticipate inflection points (renewal, expansion, modernization, risk) and proactively adjust success strategies \nCoach peers on account planning best practices and success plan quality \n Onboarding & Enablement \nCreate onboarding plan and lead onboarding, facilitate training, and early adoption for complex or strategic customers \nDeliver key check-ins (e.g., 30/90-day) to ensure progress, alignment, and issue resolution, including executive sponsor engagement where needed \nSurface blockers, collect feedback, and drive resolution across multiple internal teams \nAct as the voice of the customer internally, influencing product and success strategy with clear, outcome-based recommendations \nTransition customers to steady state with scalable success metrics, repeatable playbooks, and high-quality hand-off documentation \nIdentify patterns in onboarding challenges and influence improvements to onboarding frameworks \n Relationship Development \nBuild trusted relationships with day-to-day users, champions, LOB leaders, operational leaders and senior/executive stakeholders \nIdentify new champions and nurture them into influential internal advocates and sponsors \nFlag opportunities to deepen engagements via advocacy (references, success stories, events, advisory forums, analyst reviews) \nNavigate complex stakeholder landscapes and competing priorities with confidence \n Value Realization & Adoption \nTrack usage, adoption, and health to highlight business outcomes, ROI, gaps, opportunities and to flag risks at scale \nDevelop and continuously evolve success plans to close gaps in adoption and ensure full value realization \nGather and share product-specific feedback with clear prioritization and customer impact articulation \nProactively resolve challenges and lead high-severity escalations to resolution \nDeliver executive-level CBR-ready scorecards, success metrics, and future-state recommendations \nMentor other CSMs on value storytelling and outcome-based conversations \n Renewals \nSupport renewal motion with strategic, data-driven insights on product value and usage health \nOwn monthly health reviews and risk mitigation plans for renewals \nProactively identify churn signals and implement structured turnaround and recovery plays \nDocument and share adoption success stories to influence renewal strategy and leadership decisions \n Expansion \nIdentify unmet use cases, product gaps, or business needs to drive growth within and across accounts \nCollaborate with Account Directors to validate and position expansion opportunities using adoption data and customer outcomes \nBuild success plans that align new product adoption with measurable business outcomes and executive priorities \nTrack expansion execution, post-sale enablement, and early success indicators to ensure long-term retention of expanded footprint \n Modernization \nSurface modernization as a strategic initiative during value realization or adoption checkpoints \nShare usage data and pain points that support the need for modernization with quantified business impact \nReinforce business value during the transition and partner with customers on change management and risk mitigation \n Leadership & Scale \nServe as a role model for best practices in customer success execution and customer advocacy \nMentor and coach CSMs on complex accounts, executive conversations, and risk management \nContribute to the evolution of success frameworks, playbooks, and tooling \nTo be successful,we think you need:\nBachelor’s degree in related field or equivalent combination of education and experience \n5-8 years of experience in Customer Success, Account Management, or related customer-facing roles, ideally in SaaS or technology environments \nExperience with Salesforce \nExperience with a Customer Success Management platform is a plus \nWhat’sin it for you?\nNintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is remote, with intentional opportunities to collaborate and connect with your colleagues both async and in person\nWhile our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including \nGlobal Gratitude and Recharge Days\nFlexible, paid time off policy\nEmployee wellness programs and counseling resources\nMeaningful peer recognition and awards\nPaid parental leave\nInvention/patenting assistance\nCommunity impact, paid volunteer time, and opportunities\nIntercultural learning and celebration\nMultiple tools through which to learn and grow, and an incredible global community \nView more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf. \nTarget Compensation Range (US ONLY): 78,000 - 150,000USD annually. On target compensation refers to the base salary and applicable variable target for this role. The range is an estimate, base pay will ultimately be decided at the offer stage, based on an individual candidate's skills and experience aligned with the needs of the role. Base pay may vary based on several factors including geographic location, role specific qualifications, and seniority. Nintex also offers a competitive benefits package including paid time off, twelve paid holidays, 401(k) with employer match, and more.\nNintex participates in E-Verify for work authorization. We are an Equal Employment Opportunity Organization","description_format":"text","description_chars":7614,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Parental leave","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Software","Business Process Automation (BPA)"],"lifecycle":[{"event":"open","at":"2026-09-23T13:59:22Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":119,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/nintex-senior-customer-success-manager-public-sector","json_url":"https://alion.io/job/nintex-senior-customer-success-manager-public-sector.json","meta":{"generated_at":"2026-09-24T18:41:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}