{"id":3555292,"url":"https://alion.io/job/niricson-software-technical-product-solutions-specialist","title":"Technical Product & Solutions Specialist","company":{"id":4397130,"name":"Niricson Software","domain":"niricson.com","url":"https://alion.io/company/niricson-software","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":85000,"currency":"CAD","period":"year","gross":null,"usd_annual":61001},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Computer Vision","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-04T08:22:39Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Technical Product & Solutions Specialist\nLocation: Canada, Remote\nReports to: Chief Product Officer\n\nThis is a technical, customer-facing product role at the intersection of AUTOSPEX®, infrastructure condition assessment, and product development.\nAs our Technical Product & Solutions Specialist, you will become a trusted technical resource for our customers and internal teams. You'll develop deep expertise in AUTOSPEX® and work directly with engineers, infrastructure owners, consultants, and other technical stakeholders to help them understand and effectively apply the platform to their real-world needs.\nThe role goes beyond supporting the technology we have today. You'll develop a deep understanding of how customers work, what they are trying to accomplish, where their workflows break down, and what they need next. You'll distinguish product gaps from training or process issues, identify recurring needs across customers, and translate those insights into clear, actionable requirements for Niricson's Product, Engineering, and R&D teams.\nWorking closely with the Chief Product Officer, you'll own day-to-day customer onboarding, product follow-up, and backlog coordination, independently moving routine work forward within agreed priorities. The CPO retains ownership of product strategy, roadmap commitments and major scope or priority decisions; Engineering retains ownership of technical design, estimates and implementation.\nYou'll also work closely with Sales and Portfolio Growth when technical expertise is required for customer discussions, demonstrations, proposals or solution development. While commercial ownership remains with those teams, you'll provide the technical and customer intelligence needed to help Niricson create greater value for its customers and continually improve AUTOSPEX®.\nIf you enjoy understanding complex technology, solving real customer problems, and turning what you learn into better products and solutions, you'll have a meaningful impact in this role.\nWhat You’ll Do\nBuild Deep AUTOSPEX® Expertise\nDevelop a deep understanding of AUTOSPEX® functionality, workflows, outputs, and current capabilities.\nUnderstand how AUTOSPEX® is applied to infrastructure inspection, condition assessment, and asset management.\nStay current with new features, product developments, and emerging use cases.\nTranslate complex technical functionality into practical applications for customers and internal teams.\nBecome a trusted internal and external resource for AUTOSPEX®-related technical questions.\nSupport Customers in Applying AUTOSPEX®\nWork directly with customers to understand their infrastructure, workflows, objectives, and technical requirements.\nHelp customers effectively use AUTOSPEX® within their existing engineering and asset-management workflows.\nDeliver technical demonstrations, training and product guidance.\nOwn client onboarding from initial handover through successful use of AUTOSPEX®, coordinating account and asset access, training, initial workflows and follow-up against agreed adoption goals.\nCoordinate successful customer implementation and adoption of AUTOSPEX®, with Engineering responsible for infrastructure and production deployment.\nSupport customers in interpreting and applying AUTOSPEX® outputs appropriately.\nReview AUTOSPEX® outputs and customer deliverables to make sure they are technically accurate and appropriately scoped. Coordinate specialist review where required, with the relevant engineering or delivery specialists retaining responsibility for technical approval.\nHelp troubleshoot technical or workflow challenges and determine whether the issue relates to product functionality, process or user understanding.\nOwn customer issue follow-up: document impact, reproducible steps and supporting evidence; coordinate investigation with the relevant team; and keep customers informed through resolution.\nBuild strong, credible relationships with engineers, asset managers, infrastructure owners, consultants and other technical\nDevelop Customer Intelligence\nConduct structured conversations with customers to understand their current and future needs.\nIdentify how customers are actually using AUTOSPEX® and where their workflows break down.\nUnderstand what customers need that AUTOSPEX® does not currently provide.\nIdentify workarounds customers are using outside the platform.\nDistinguish individual customer requests from recurring needs that may represent broader product opportunities.\nIdentify emerging use cases where AUTOSPEX® could provide additional value.\nMaintain structured documentation of customer needs, use cases, challenges, and\nProactively follow up after onboarding, delivery, and feature releases. Record the underlying problem, frequency, impact, current workaround and agreed next steps, and validate recurring needs across customers.\nTranslate Customer Needs into Product Requirements\nAct as a structured bridge between customers and Niricson's Product, Engineering, Data Capture and R&D teams.\nTranslate customer problems and feedback into clear, actionable product and workflow requirements.\nProvide context and evidence behind customer requests rather than simply passing along feature requests.\nHelp identify and prioritize recurring product gaps and opportunities.\nOwn the organization and ongoing maintenance of the product backlog in Jira, consolidating customer feedback, internal ideas, and reported issues, removing duplicates, linking supporting evidence, and keeping statuses current.\nPrepare selected features for development with the CPO, design and Engineering, documenting user stories, workflows, acceptance criteria, edge cases, dependencies and open questions.\nLead backlog refinement and prepare prioritization recommendations based on customer impact, urgency, strategic fit, dependencies, and engineering estimates. Maintain a queue of work that meets agreed development readiness criteria.\nParticipate in product discovery, feature validation, and customer testing.\nSupport beta testing and help gather structured feedback on new capabilities.\nCoordinate user acceptance testing against agreed requirements, prepare release guidance and customer communications, and follow up with affected customers to confirm the intended problem has been addressed.\nSupport Sales & Portfolio Growth\nParticipate in customer meetings where technical or product expertise is required.\nSupport technical demonstrations, proposals, and solution-development discussions.\nHelp Sales understand customer technical requirements and potential use cases.\nProvide technical input into customer and account strategies.\nIdentify unmet customer needs or emerging use cases that may create commercial opportunities.\nSupport Sales and Portfolio Growth in articulating the technical value and appropriate application of AUTOSPEX®.\nCoordinate sales support with the CPO so customer onboarding, issue follow-up, and product preparation remain the primary focus of the role.\nBuild Internal Product Knowledge\nMaintain documentation of customer use cases, technical requirements and recurring challenges.\nDevelop internal knowledge resources, training materials and technical guidance.\nIdentify recurring customer questions and recommend improvements to product documentation and enablement.\nMaintain practical customer-facing onboarding guides, support resources and feature guidance to help customers use AUTOSPEX® independently.\nShare customer insights across Product, Engineering, Sales, Operations, and leadership.\nHelp ensure customer-facing teams have an accurate understanding of AUTOSPEX® capabilities and limitations.\nWhat We’re Looking For\nWe're looking for someone who is technically curious, commercially aware, customer-oriented, and naturally inclined to understand how things workand how they can work better.\nYou'll bring:\nA degree, diploma, or equivalent professional experience in engineering, infrastructure, geospatial, technology, data, asset management or a related technical field.\n5+ years of experience working with technical products, software development, engineering solutions, or infrastructure-related technologies.\nDemonstrated ability to understand complex technical concepts and explain them clearly to technical and non-technical audiences.\nExperience working directly with customers, clients, engineering teams, or other technical stakeholders.\nStrong analytical and problem-solving skills, with the ability to understand a customer's underlying problem rather than simply respond to the stated request.\nStrong communication, presentation, and relationship-building skills.\nThe ability to ask thoughtful questions, identify patterns, and turn qualitative customer feedback into structured insights.\nStrong organizational skills and the ability to manage multiple customer engagements, requirements and internal priorities.\nA proactive mindset and willingness to take ownership without waiting for a defined playbook.\nDemonstrated experience managing a software product backlog in Jira or a comparable tool.\nExperience preparing requirements, user stories, and acceptance criteria in collaboration with software development teams.\nExperience independently managing customer onboarding, issues, and follow-ups across multiple internal teams.\nIt would be great if you also have any:\nExperience in civil, structural, transportation, or other infrastructure engineering.\nExperience with infrastructure inspection, condition assessment, or asset management.\nExperience with geospatial technologies, GIS, photogrammetry, computer vision, AI/ML, or digital inspection platforms.\nExperience working with B2B technical software or engineering technology.\nExperience working with product, engineering, or R&D teams to translate customer needs into product requirements.\nExperience delivering technical training, demonstrations, or customer workshops.\nExperience working with infrastructure owners, engineering consultants, utilities, airports, municipalities or other asset-intensive organizations.\nExperience in a technology scale-up or environment where processes and products are still evolving.\nWhat Success Looks Like\nIn this role, success isn't measured by platform usage or renewals alone. It's about understanding our customers' technical problems well enough to know how AUTOSPEX® can solve them today, and what Niricson should improve or build next.\nIn your first months, you'll build hands-on expertise in AUTOSPEX®: its workflows, outputs, capabilities, and limitations. You'll get to know our key customers and their technical teams, learn how they use the platform day to day, and start documenting their needs in a structured way. You'll build strong working relationships with Product, Engineering, Data Capture, and Sales, and become the person they rely on for an accurate picture of what customers need.\nOver time, you'll help us answer questions such as:\n How are customers actually using AUTOSPEX®, and where do their workflows break down?\nIs this a product gap, or a training, workflow or implementation issue?\nWhat are customers doing outside AUTOSPEX® to work around its current limits?\nWhich requests are specific to one customer, and which point to a broader product need?\nWhat should Niricson improve or build next, and what customer evidence supports it?\nAre we representing what AUTOSPEX® can do today accurately and credibly?\nIf you enjoy getting to the root of customer problems and turning what you learn into better products, you'll have a meaningful impact in this role.\nWhy Join Niricson?\nWork on technology with a real-world purpose\nAUTOSPEX® isn't a lab prototype. It's used to assess the condition of critical infrastructure in the real world, including dams, bridges, and airfields.\nWork at the intersection of infrastructure and technology\nYou'll work with customers' engineers and asset managers on one side, and our Product, Engineering, Data Capture, AI and Sales teams on the other. Your insight will directly shape how AUTOSPEX® ev...","description_format":"text","description_chars":14974,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Stock options"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Robotics","Drones & UAVs"],"lifecycle":[{"event":"open","at":"2026-10-31T00:32:02Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":30,"reasons":["conf:2","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":61001,"is_top_pay":false},"html_url":"https://alion.io/job/niricson-software-technical-product-solutions-specialist","json_url":"https://alion.io/job/niricson-software-technical-product-solutions-specialist.json","meta":{"generated_at":"2026-11-04T08:36:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13373,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4397130},"rest":"https://alion.io/mcp/rest/get_company?id=4397130"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fniricson-software-technical-product-solutions-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fniricson-software-technical-product-solutions-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fniricson-software-technical-product-solutions-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/niricson-software-technical-product-solutions-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fniricson-software-technical-product-solutions-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3555292}},{"tool":"search_jobs","arguments":{"company":"niricson.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3555292},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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